View Generic ICR - OIRA Conclusion



2090-0019 200608-2090-001
Historical Active 200606-2090-001
EPA/AdmO 1711.05
Voluntary Customer Service Satisfaction Surveys
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 08/11/2006
Retrieve Notice of Action (NOA) 08/10/2006
As stated in OMB's existing terms of clearance: "The generic ICR is approved to allow the expedited OMB clearance of EPA customer satisfaction surveys that are simple, straightforward, and narrowly focused to: 1. Current or former customers of EPA products or services; 2. The level of satisfaction with an actual service or product provided by EPA that they have utilized; and 3. Their recommendations for improving said product or service." Surveys that target these elements and are submitted to OMB in accordance with this ICR will be reviewed by OMB within 20 working days. EPA shall provide OMB with an annual report outlining the use of this generic clearance, including the number of surveys, the burden imposed, and a brief description of their purposes. OMB encourages agency staff to conlut with EPA's Customer Service Program (CSP) for advice, survey evaluation, and clearance assistance. OMB reserves the authority to disapprove any individual survey that does not meet the conditions outlined in this ICR. This generic clearance does not extend to "fact finding" for the purpose of regulatory development or enforcement. OMB is relying in large part on EPA's internal review and quality control to develop useful customer information. Finally, this generic ICR approval does not, and is not intended to, cover all types of surveys that EPA may wish to do relating to customer satisfaction -- only the narrow range of surveys discussed above. Surveys that do not meet the terms of clearance for this expedited clearance process may be entirely valid and appropriate surveys, but they should be submitted under the normal PRA clearance process.
  Inventory as of this Action Requested Previously Approved
08/31/2009 36 Months From Approved 08/31/2009
6,245 0 6,245
1,671 0 1,671
0 0 0