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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
2900-0569
ICR Reference No:
200701-2900-007
Status:
Historical Active
Previous ICR Reference No:
200311-2900-003
Agency/Subagency:
VA
Agency Tracking No:
2900-0569
Title:
VA Voluntary Customer Surveys to Implement E.O. 12862
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
02/16/2007
Retrieve Notice of Action (NOA)
Date Received in OIRA:
01/11/2007
Terms of Clearance:
Approved consistent with the following terms of clearance: OMB approves this generic clearance for purposes of customer satisfaction and qualitative assessments - program evaluations will not be conducted through this clearance, VA shall maintain a tally of the burden used by each package under this clearance, and the Dept. shall seek and must receive OMB approval for all packages under this generic prior to initiating information collection. This process should generally take approximately 10 days.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
02/28/2010
36 Months From Approved
02/28/2007
Responses
95,260
0
131,587
Time Burden (Hours)
19,505
0
22,912
Cost Burden (Dollars)
0
0
0
Abstract:
Voluntary customer surveys will continue to be used to implement E.O. 12862. The VA will gather the necessary information to determine the kind and quality of services our customers want and their level of satisfaction with existing services. The information will continue to be used to focus the planning and problem solving efforts to customer service issues valued by veterans and their families.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Standards
PL:
Pub.L. 103 - 62 1
Name of Law: Government Performance and Results Act of 1993 (GPRA)
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
71 FR 211
11/01/2006
30-day Notice:
Federal Register Citation:
Citation Date:
72 FR 4
01/08/2007
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
1
IC Title
Form No.
Form Name
VA Voluntary Customer Surveys to Implement E.O. 12862
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
95,260
131,587
0
-36,327
0
0
Annual Time Burden (Hours)
19,505
22,912
0
0
-3,407
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
We project a decrease in the number of burden hours in this request for generic approval from that requested in our previous submission in 2003. Three years ago, we projected 22,692 hours in 2004, 23,022 hours in 2005, and 23,022 hours in 2006 or a yearly average of 22,912. As mentioned above, we are now estimating 19,505 hours per year for 2007 through 2009 or an average of 19,505 hours per annum. This represents an annual decrease of 3,407 hours when comparing the two submissions.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Denise McLamb 202-565-8374 denise.mclamb@mail.va.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
01/11/2007
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