View Information Collection Request (ICR) Package
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View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
0920-0753
ICR Reference No:
200705-0920-007
Status:
Historical Active
Previous ICR Reference No:
Agency/Subagency:
HHS/CDC
Agency Tracking No:
Title:
Evaluation of the Centers for Disease Control and Prevention's Consumer Response Services Center (CDC-INFO)
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
08/23/2007
Retrieve Notice of Action (NOA)
Date Received in OIRA:
05/23/2007
Terms of Clearance:
Approved consistent with CDC response memo included in the public docket.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2010
36 Months From Approved
Responses
2,128,240
0
0
Time Burden (Hours)
176,286
0
0
Cost Burden (Dollars)
0
0
0
Abstract:
The Centers for Disease Control and Prevention proposes to conduct continual national evaluation of the agency's Consumer Response Services Center called CDC-INFO. CDC-INFO is a proactive, unified, and integrated approach to the delivery of public health information. CDC-INFO is designed to contribute to improving the health and safety of the public. Customers are defined as any individual or group seeking health or public health information from CDC. This includes the public, media, medical and healthcare professionals, public health professionals, partner groups, businesses, researchers, and others. Customer interactions occur through multiple channels, e.g., telephone calls, e-mails, and postal mail and may occur in Spanish or English.
Authorizing Statute(s):
US Code:
42 USC 241
Name of Law: Section 301 - Part A - Research and Investigation
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
72 FR 13495
03/22/2007
30-day Notice:
Federal Register Citation:
Citation Date:
72 FR 20130
04/23/2007
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
12
IC Title
Form No.
Form Name
CDC INFO - Brief interactive voice response survey
None
Attachments E and F - BIVRS
CDC INFO - Customer Service Representative Survey (Key Informant)
None
Attachments S - CSRS
CDC INFO - Emergency Response Surveys - Levels 1-4 - General Public
None
Attachments X and Y - Emergency Response Surveys - Levels 1-4 Emergencies - General Public
CDC INFO - Emergency Response Surveys - Levels 1-4 Emergency - Professionals
None
Attachments Z and AA - Emergency Response Surveys - Levels 1-4 Emergency - Professionals
CDC INFO - Live follow-up telephone survey
None
Attachments G and H - LFUTS
CDC INFO - Postcard survey for bulk mailing
None
Attachments M and N - PSFBM
CDC INFO - Postcard survey for single publication orders
None
Attachments K and L - PSFSPO
CDC INFO - Special Event - Outreach Survey - General Public
None
Attachments T and U - SE-OS (General Public)
CDC INFO - Special Event - Outreach Survey - Professionals
None
Attachments V and W - Special Event - Outreach Survey - Professionals
CDC INFO - Web Survey for E-Mailed Publications
None
Attachments Q and R - WSFE-MP
CDC INFO - Web Survey for Internet Publication Orders
None
Attachments O and P - WSFIPO
CDC INFO - Web survey for email inquirers
None
Attachments I and J - WSFE-MI
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
2,128,240
0
0
2,128,240
0
0
Annual Time Burden (Hours)
176,286
0
0
176,286
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This is a new information collection. The proposed study and attendant data collection activities will help support CDC in achieving its information dissemination objective "to ensure consistent, timely, reliable health information is disseminated to meet the needs of a evolving diversity of consumers (public, health professionals, researchers, etc.) and to address variations in inquiry volumes related to public health emergencies, news events, and dynamic, shifting public health priorities" (CDC-INFO Request for Funding Announcement). Providing a full complement of information support for CDC-INFO, the new "one face to the public" will require a comprehensive, multi-phased system of quality assurance, performance monitoring and impact evaluation. This evaluation will provide CDC with information about the effectiveness of CDC-INFO.
Annual Cost to Federal Government:
$1,850,572
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Saleda Perryman
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
05/23/2007
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