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View ICR - OIRA Conclusion
OMB Control No:
0575-0187
ICR Reference No:
201004-0575-004
Status:
Active
Previous ICR Reference No:
200609-0575-003
Agency/Subagency:
USDA/RHS
Agency Tracking No:
Title:
USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
07/12/2010
Retrieve Notice of Action (NOA)
Date Received in OIRA:
05/13/2010
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
07/31/2013
36 Months From Approved
07/31/2010
Responses
6,000
6,000
6,000
Time Burden (Hours)
960
960
960
Cost Burden (Dollars)
0
0
0
Abstract:
The customer satisfaction survey is part of RHS, CSC's on-going service quality improvement program. The survey is intended to measure the quality of service that RHS customers receive when they contact CSC. The results will provide a benchmark for future surveys and improvements in customer satisfaction.
Authorizing Statute(s):
US Code: 31 USC Section 1106 and 1115 Name of Law: Government Performance and Results Act of 1993
US Code: 5 USC Chapter 3 Section 306 Name of Law: Government Performance and Results Act of 1993
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
75 FR 1585
01/12/2010
30-day Notice:
Federal Register Citation:
Citation Date:
75 FR 26706
05/12/2010
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
1
IC Title
Form No.
Form Name
USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey
null, null
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
6,000
6,000
0
0
0
0
Annual Time Burden (Hours)
960
960
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$79,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [PPACA, P.L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Act [Dodd-Frank Wall Street Reform and Consumer Protection Act, P.L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Agency Contact:
Terry Barton 314 206-2108
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
05/13/2010
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