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OMB Control No: 3060-0874	ICR Reference No: 201204-3060-006
Status: Historical Active	Previous ICR Reference No: 201003-3060-023
Agency/Subagency: FCC	Agency Tracking No: CGB
Title: FCC Form 2000 A through F, FCC Form 475-B, FCC Form 1088 A through H, and FCC Form 501 - Consumer Complaint Forms: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telepho..
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/19/2012
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/18/2012
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2013	05/31/2013	05/31/2013
Responses	518,193	0	518,193
Time Burden (Hours)	195,704	0	195,704
Cost Burden (Dollars)	0	0	0

Abstract: FCC Form 2000 A through F, General Complaint Forms, will allow the FCC to collect detailed information from consumers on the practices of telecommunications companies to assist in resolving informal complaints and to collect data as a part of the investigative work performed by federal and state law enforcement agencies. Form 475-B, Obscenity or Indecency Complaint Form, allows the FCC to collect detailed data from consumers on the practices of programming providers that may air obscene, profane, and/or indecent material that will be used to assist in the resolution of informal complaints and to assess the practices of programmers. FCC Form 501, Slamming Complaint Form, is designed to assist consumers in filing slamming complaints with the Commission. The form is devised to ensure complete and efficient submission of slamming complaints. The form will be available to consumers electronically and in hard copy. The information will be used by the Commission to provide redress to consumers and to act against companies engaged in this illegal practice as soon as possible. FCC Form 1088 A through H, Junk Fax/Telemarketing Form, is designed specifically for complaints that involve (1) junk faxes, (2) telemarketing (including do-not-call violations), and (3) other related issues such as prerecorded messages, automatic telephone dialing systems, and unsolicited commercial email messages to wireless telecommunications devices (cell phones, pagers). The Commission is submitting a non-substantive change request for this collection because the Commission has become aware of a particular pattern of call completion problems which specifically affect consumers in rural areas. In response, it has created the Rural Call Completion Task Force, comprised of staff from its Enforcement, Public Safety and Homeland Security, and Wireline Competition Bureaus to analyze the problem and to consider and recommend appropriate agency action. In order to educate the public about this problem, the Commission is posting a page on its official website with pertinent information and providing a consumer who believes that his or her call problem falls within the rural call completion criteria the option of filing a complaint with the Commission on Form 2000B. To ensure that all such complaints are most expeditiously directed to the Task Force for its consideration, the Commission proposes to include a fillable pdf of Form 2000B for this purpose on the webpage. When submitted by a consumer, the Form will be routed to the Task Force, rather than entered into the general complaint system, as is the case with other complaints submitted on Form 2000B. The Task Force will study the complaints that it receives to determine industry trends and will forward them to the Consumer and Governmental Affairs Bureau for processing, where appropriate. The second page of the current Form contains a box with the general instructions on how a consumer may file its complaint: over the Internet, by e-mail, by fax or by calling the Commission Call Center. To avoid confusion for visitors to the Rural Call Completion webpage who seek to file a complaint in the manner noted above, the language in the box contained on the second page of the pdf version of the Form that will be posted on the webpage will be replaced with the following instruction: By clicking on the "Submit" field below, your complaint will be directed to the Commission's Rural Call Completion Task Force. The information that you provide will inform the FCC about current call completion and call quality problems and may also be used for investigative purposes. When appropriate, the Task Force will forward complaints to the Commission's Consumer and Governmental Affairs Bureau for processing. There are no burden increases (hours or costs) to this collection due to this change request.

Authorizing Statute(s): US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 68063	12/22/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 13540	03/22/2010
Did the Agency receive public comments on this ICR? No

ICR Summary of Burden

	Total Approved	Previously Approved
Annual Number of Responses	518,193	518,193
Annual Time Burden (Hours)	195,704	195,704
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The Commission had program changes of +165,301 to the annual number of responses and +81,907 hours to the annual burden hours which are due to the Commission moving FCC Forms 1088 and 501 and their associated burdens into this collection (3060-0874). The Commission also had adjustments of -977,216 to the annual number of responses and -233,424 hours to the annual burden hours which are due to the Commission re-evaluating the annual filings for FCC Form 475-B. The Commission has taken a close look into the Form 475-B filings and concluded that the annual filings have decreased significantly since our last submission to OMB.

Annual Cost to Federal Government: $35,838,084

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: William Cline 2024180267

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