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OMB Control No: 3060-0874	ICR Reference No: 201209-3060-003
Status: Historical Active	Previous ICR Reference No: 201206-3060-012
Agency/Subagency: FCC	Agency Tracking No: CGB
Title: FCC Form 2000 A through F, FCC Form 475-B, FCC Form 1088 A through H, and FCC Form 501 - Consumer Complaint Forms: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telepho..
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/25/2012
Retrieve Notice of Action (NOA)	Date Received in OIRA: 09/21/2012
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2013	05/31/2013	05/31/2013
Responses	518,731	0	518,206
Time Burden (Hours)	195,973	0	195,710
Cost Burden (Dollars)	0	0	0

Abstract: FCC Form 2000 A through F, General Complaint Forms, will allow the FCC to collect detailed information from consumers on the practices of telecommunications companies to assist in resolving informal complaints and to collect data as a part of the investigative work performed by federal and state law enforcement agencies. Form 475-B, Obscenity or Indecency Complaint Form, allows the FCC to collect detailed data from consumers on the practices of programming providers that may air obscene, profane, and/or indecent material that will be used to assist in the resolution of informal complaints and to assess the practices of programmers. FCC Form 501, Slamming Complaint Form, is designed to assist consumers in filing slamming complaints with the Commission. The form is devised to ensure complete and efficient submission of slamming complaints. The form will be available to consumers electronically and in hard copy. The information will be used by the Commission to provide redress to consumers and to act against companies engaged in this illegal practice as soon as possible. FCC Form 1088 A through H, Junk Fax/Telemarketing Form, is designed specifically for complaints that involve (1) junk faxes, (2) telemarketing (including do-not-call violations), and (3) other related issues such as prerecorded messages, automatic telephone dialing systems, and unsolicited commercial email messages to wireless telecommunications devices (cell phones, pagers). The Commission is submitting this non-substantial change request submission to the Office of Management and Budget (OMB) to simply add to this collection (3060-0874) a portion of the burden hours and costs that were approved under OMB control number 3060-1162. This modification corresponds to the fact that consumers are allowed to file complaints by more than one process. We estimate that approximately 75% of complaints will be filed using FCC Form 2000C (collection 3060-0874) and 25% of complaints will be filed using the procedures outlined under collection 3060-1162. These complaints allege violations of the rules for closed captioning of video programming delivered using Internet protocol and rules for apparatus closed caption requirements (collectively IP CC rules). Therefore, pursuant to the IP CC rules that will go into effect on September 30, 2012, FCC Form 2000C, which is currently housed under OMB collection 3060-0874, will be modified to collect the same information approved by OMB on July 24, 2012 under OMB collection 3060-1162. As such, we request approval of these modifications as a non-substantial change. The updated draft FCC Form 2000C and updated supporting statement have been included in the collection for public viewing and OMB approval.

Authorizing Statute(s): US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 68063	12/22/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 13540	03/22/2010
Did the Agency receive public comments on this ICR? No

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	518,731	518,206	525
Annual Time Burden (Hours)	195,973	195,710	263
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Because of the new IP CC rules that will go into effect on September 30, 2012, the Commission made various non-substantial changes to FCC Form 2000C. Those non-substantial changes extracted burdens associated with filing consumer complaints regarding IP CC from OMB collection 3060-1162 to 3060-0874. Therefore, the burdens for this information collection have adjusted as follows: The number of respondents has increased by +525, from 518,206 to 518,731 respondents, the number of annual responses has increased by +525, from 518,206 to 518,731 responses, and the annual burden hours has increased by +263, from 195,710 to 195,973 hours. The annual cost remains unchanged. There are no program changes.

Annual Cost to Federal Government: $35,838,084

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Susan Kimmel 202 418-1310 skimmel@fcc.gov

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