Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.

View ICR - OIRA Conclusion

OMB Control No: 1545-2250	ICR Reference No: 201305-1545-031
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: TREAS/IRS	Agency Tracking No:
Title: IRS Customer Satisfaction Surveys
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/06/2013
Retrieve Notice of Action (NOA)	Date Received in OIRA: 10/17/2013
Terms of Clearance: Treasury is reminded that if it would like to provide incentives for surveys beyond the stated $40 amount, it will first seek OMB's approval for this increase and subsquently revise this collection accordingly.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2016	36 Months From Approved
Responses	568,392	0	0
Time Burden (Hours)	34,945	0	0
Cost Burden (Dollars)	0	0	0

ICR Summary of Burden

	Total Approved	Change Due to Agency Discretion
Annual Number of Responses	568,392	568,392
Annual Time Burden (Hours)	34,945	34,945
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: IRS is requesting a three-year approval to conduct specific customer satisfaction and opinion surveys, which will allow the agency to continue to use a data-driven approach to understanding customer satisfaction at the Internal Revenue Service (IRS). Collecting, analyzing, and using customer opinion data is a vital component of IRS's Balanced Measures Approach, as mandated by Internal Revenue Service Reform and Restructuring Act of 1998 and Executive Order 12862. These surveys have been originally approved under the 1545-1432 OMB approval number. This new grouping of surveys will result in a lowering of the burden potentially associated with the 1545-1432 approval number and an increase of 34,945 hours and 568,392 estimated annual responses, for this new approval number.