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View ICR - OIRA Conclusion

OMB Control No: 2900-0744	ICR Reference No: 201606-2900-004
Status: Historical Active	Previous ICR Reference No: 201405-2900-001
Agency/Subagency: VA	Agency Tracking No: VBA-BAS-NK
Title: VBA Call Center Satisfaction Survey
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/05/2016
Retrieve Notice of Action (NOA)	Date Received in OIRA: 07/21/2016
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2018	06/30/2018	06/30/2018
Responses	36,000	0	36,000
Time Burden (Hours)	3,600	0	3,600
Cost Burden (Dollars)	0	0	0

ICR Summary of Burden

	Total Approved	Previously Approved
Annual Number of Responses	36,000	36,000
Annual Time Burden (Hours)	3,600	3,600
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Previously, the three survey instruments were incorrectly listed under a single collection. The instrument collection list has been separated to reflect the three individual instrument collections. This is administrative. The net burden has not changed. Additionally, the Agency Priority Goal (APG) questions have been added to the survey.