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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
2126-0025
ICR Reference No:
201907-2126-001
Status:
Historical Active
Previous ICR Reference No:
201602-2126-002
Agency/Subagency:
DOT/FMCSA
Agency Tracking No:
Title:
Transportation of Household Goods; Consumer Protection
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
11/06/2019
Retrieve Notice of Action (NOA)
Date Received in OIRA:
08/01/2019
Terms of Clearance:
Agency updated the burden accounting.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
11/30/2022
36 Months From Approved
11/30/2019
Responses
6,034,891
0
8,356,380
Time Burden (Hours)
4,282,171
0
5,224,800
Cost Burden (Dollars)
161,440,597
0
2,316,320
Abstract:
The collections in this ICR are mandatory and consists mostly of recordkeeping and disclosure, where a motor carrier provides information when a consumer requests that a mover provide an estimate and when a consumer decides to have a particular mover transport household goods. Certain information will be transferred to the consumer for the consumer to educate himself/herself of his/her rights and responsibilities in commercial transactions with the mover. This ICR is a revision. There are 6 ICs with the current renewal however IC-6: Consumer Complaints, is being removed, because burden and cost estimates associated with IC-6 are now covered by the “National Consumer Complaint Database (NCCDB)” ICR, OMB Control Number 2126-0067. IC-1 consists of the Required Information for Prospective Individual Shippers. HHG consumer protection regulations require movers to provide information to prospective shippers, including the following: a copy of Department of Transportation publication titled “Ready to Move?” with every written cost estimate; the contents of part 375 appendix A, titled “Your Rights and Responsibilities When You Move;” an accurate summary of the mover’s arbitration program; and accurate summary of the mover’s complaint and inquiry handling procedures. IC-2 consists of information for the Estimating of Charges. HHG movers must conduct physical surveys of shippers’ items to be transported in order to provide written estimates of shipping charges. IC-3 consists of information for the Pick Up of Shipments of Household Goods. Three items are required to be prepared for every shipment: an order for service, an inventory of the goods shipped, and a bill of lading. For shipments initiated with non-binding cost estimates, movers may be required to produce written weight tickets for each shipment. IC-4 consists of information for the Transportation of Shipments. After goods have been placed in transit, the HHG consumer protection regulations require movers to generate and maintain some additional documents associated with the status of the shipments. Movers are required to generate and maintain notifications of both delays and early delivery (more than 24 hours before the specified date) of shipments, and to furnish to shippers upon request the records of contact regarding delays. IC-5 consists of information concerning Consumer Complaints. HHG movers are required to keep written or electronic records of all complaints and inquiries received from shippers. The collected information will assist consumers in their commercial dealings with interstate motor carriers by enabling them to receive consumer protection materials electronically. FMCSA will use the information provided by the shippers, when necessary, while conducting reviews, audits and investigations of carriers to determine if a carrier/mover is in compliance with the Federal requirements. If this collected information were not available, FMCSA will have no means of independently verifying compliance. The frequency of the collection varies and is based on the number of moves and requests made, based on shippers needs, and is not a factor FMCSA or the carrier can control. The information is not collected more frequently than quarterly since the data is required only when services are requested by the consumer. This is to help the consumer understand each part of the commercial transaction and determine whether they are being defrauded or deceived by a mover.
Authorizing Statute(s):
PL:
Pub.L. 109 - 59 4205, 119 Stat. 1144, 1751
Name of Law: The Safe, Accountable, Flexible, Efficient Transporttaion Act: A Legacy for Users (SAFETEA-LU)
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
84 FR 18916
05/02/2019
30-day Notice:
Federal Register Citation:
Citation Date:
84 FR 36654
07/29/2019
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
5
IC Title
Form No.
Form Name
Household Goods - Consumer Complaint
IC-4 - In-Transit Service Notifications
IC1 - Informational Documents Provided to Prospective Shippers
IC2 - Written Cost Estimates for Prospective Shippers
IC3 - Orders for Service, Bills of Lading
IC5 - Complaint & Inquiry Records, Including Establishing Records System
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
6,034,891
8,356,380
0
0
-2,321,489
0
Annual Time Burden (Hours)
4,282,171
5,224,800
0
0
-942,629
0
Annual Cost Burden (Dollars)
161,440,597
2,316,320
0
0
159,124,277
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The adjustments to the annual number of responses, burden hours, and costs to respondents are primarily due to reestimates of the number of carriers affected by the ICR (from 4,900 to 4,212) and the number of annual shipments (from 758,000 to 617,503). Less than 1 percent of adjustments to estimates of the number of responses and the number of burden hours are due to the removal of currently approved IC-6: Consumer Complaints from this ICR. Burden and cost estimates associated with IC-6 are now covered by the “National Consumer Complaint Database (NCCDB)” ICR, OMB Control Number 2126-0067. This changes and adjustments are as follows: - Decrease of 4,608 hours for IC1: is a result of the decreased estimate of active HHG carriers; - Decrease of 783,584 hours for IC2: is a result of the decreased estimate of professional moves completed in a given year; - Decrease of 141,479 hours for IC3: is a result of the decreased estimate of professional moves completed in a given year; - Decrease of 4,004 hours for IC4: is a result of the decreased estimate of professional moves completed in a given year; - Overall decrease of 8,554 hours for IC5: is due to an increase of 56 hours, as a result of the increased estimate of the number of new entrant HHG carriers, and is due to a decrease of 8,610 hours, as a result of the decreased estimate of professional moves completed in a given year; and - Decrease of 400 hours for IC6: is a result of IC6 being removed from the ICR. - Annual Number of Responses: decrease of 2,321,489 due to an adjustment in agency estimate and a decrease of 2600 responses due to the removal of IC-6. - Annual Burden Hours: decrease of 942,629 due to an adjustment in agency estimate and a decrease of 400 burden hours due to the removal of IC-6. - Annual Burden Cost increase of $159,124,277.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Kenneth Rodgers 202 366-0073 kenneth.rodgers@dot.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
08/01/2019
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