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FCC

RIN: 3060-AI02

Publication ID: Fall 2008

Title: Establishment of Rules Governing Procedures To Be Followed When Informal Complaints Are Filed by Consumers Against Entities Regulated by the Commission (CG Docket No. 02-32)
Abstract: This proceeding seeks comment on proposals to establish a unified, streamlined process for the intake and resolution of informal complaints filed by consumers in order to promote maximum compliance with the requirements of the Communications Act of 1934, as amended, (the Act) and our implementing rules and orders. The Commission has previously emphasized that our consumer complaint mechanisms are a principal vehicle for achieving such compliance and promoting the pro-competitive goals underlying the Act and our rules. We are concerned, however, that our existing complaint mechanisms require consumers to navigate an array of rule provisions and disparate procedures administered by various offices within the Commission in order to file complaints about practices they believe violate the Act or our rules and orders. Our goal in this proceeding is to consolidate and streamline the consumer complaint mechanisms consumers use when submitting informal complaints to the Commission. We propose to establish a consumer complaint mechanism patterned after our existing rules for informal complaints filed against common carriers pursuant to section 208 of the Act contained in sections 1.717-1.718 of the Commission's rules. We also invite comment on whether we should make changes to our existing informal common carrier complaint rules.
Agency: Federal Communications Commission(FCC)	Priority: Substantive, Nonsignificant
RIN Status: Previously published in the Unified Agenda	Agenda Stage of Rulemaking: Long-Term Actions
Major: No	Unfunded Mandates: No
CFR Citation: 47 CFR 1.716 to 1.718
Legal Authority: 47 USC 151 and 152 47 USC 154(i) and 154(j) 47 USC 303(r) 47 USC 403

Legal Deadline: None

Timetable:

Action	Date	FR Cite
NPRM	04/16/2002	67 FR 18560
Next Action Undetermined	To Be Determined

Regulatory Flexibility Analysis Required: No	Government Levels Affected: Federal, Local, State, Tribal
Included in the Regulatory Plan: No
RIN Data Printed in the FR: No
Agency Contact: Calvin Osborne Attorney Federal Communications Commission Consumer & Governmental Affairs Bureau, 445 12th Street SW., Washington, DC 20554 Phone:202 418-2692 Email: calvin.osborne@fcc.gov Jeffrey Tignor Special Counsel, Broadband Division, Wireless Communications Bureau Federal Communications Commission 45 L Street NE, Washington, DC 20554 Phone:202 418-0774 Email: jeffrey.tignor@fcc.gov