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[]
[]
[]
[null,null,"Questionnaire Management Guidelines"]
[]
[null,null,"Goals:"]
[null,null,"\u0098","One consolidated document to track all model and CQ changes throughout the life of the project"]
[null,null,"\u0098","Questionnaire always matches the live survey"]
[null,null,"\u0098","Easy and error-free way to submit CQ changes"]
[null,null,"\u0098","All changes tracked and reflected in one document (DOT will help)"]
[]
[null,null,"Basic rules:"]
[]
[null,null,1,"This questionnaire has to match the live survey "]
[null,null,2,"All changes to the live measure need to be tracked and archived in one document"]
[null,null,3,"All CQ change requests have to be submitted using this document"]
[]
[{"$nulls":4},"SRA: ","1) marks up changes and submits the entire document to DOT"]
[]
[{"$nulls":4},"DOT: ","1) archives change request on separate tab"]
[{"$nulls":5},"2) implements change(s)"]
[{"$nulls":5},"3) updates the document to reflect all implemented changes in the \"clean\" questionnaire - SRA can send to the client and use for future CQ changes"]
[]
[null,null,4,"DOT safeguards correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding"]

{"sheet":"Current Model Qsts","index":1,"n_rows":39,"n_cols":6,"rows_kept":39,"cut":false,"hidden":true,"merged":[[5,0,5,5],[4,0,4,1],[3,1,3,2],[6,0,6,5]],"flags":["formulas_cached_only"]}
["Model Instance Name: "]
["America.gov Language Surveys"]
["MID:"]
["Date:","2008-11-03"]
[]
["America.gov Language Surveys MODEL QUESTION LIST"]
["Model questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction (1=Poor, 10=Excellent)",null,"Likelihood to Return (1=Not Very Likely, 10=Very Likely)"]
[null,"Please rate the accuracy of information on this site.",null,"What is your overall satisfaction with this site?",null,"How likely are you to return to this site?"]
[null,"Please rate the quality of information on this site.",null,"How well does this site meet your expectations?",null,"Recommend (1=Not Very Likely, 10=Very Likely)"]
[null,"Please rate the freshness of content on this site.",null,"How does this site compare to your idea of an ideal website?",null,"How likely are you to recommend this site to someone else?"]
[null,"Functionality (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the usefulness of the features provided on this site."]
[null,"Please rate the convenience of the features on this site."]
[null,"Please rate the variety of features on this site."]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the visual appeal of this site."]
[null,"Please rate the balance of graphics and text on this site."]
[null,"Please rate the readability of the pages on this site. "]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate how well the site is organized."]
[null,"Please rate the options available for navigating this site."]
[null,"Please rate how well the site layout helps you find what you are looking for."]
[null,"Please rate the number of clicks to get where you want on this site."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate how quickly pages load on this site."]
[null,"Please rate the consistency of speed from page to page on this site."]
[null,"Please rate the ability to load pages without getting error messages on this site."]
[null,"Search (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the relevance of search results on this site."]
[null,"Please rate the organization of search results on this site."]
[null,"Please rate how well the search results help you decide what to select. "]
[null,"Please rate how well the search feature helps you to narrow the results to find what you want."]
[null,"Image (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the degree to which this site values you as a visitor."]
[null,"Please rate the degree to which this site is trustworthy."]
[null,"Please rate the degree to which this site is established."]

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["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["America.gov Language Surveys",null,null,"underlined & italicized: RE-ORDER"]
["MID: ",null,null,"pink: ADDITION"]
["Date:","2008-11-11",null,"blue + -->: REWORDING"]
[]
["America.gov Language Surveys CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single or Multi","Required\nY/N","Special Instructions"]
[null,null,"How frequently do you visit this site?","First time",null,"Drop down,  select one","single","Y"]
[null,null,null,"More than once a day"]
[null,null,null,"Daily"]
[null,null,null,"About once a week"]
[null,null,null,"About once a month"]
[null,null,null,"Every 6 months or less"]
[null,null,"Where are you situated? ","United States",null,"Drop down,  select one","single","Y"]
[null,null,null,"Canada"]
[null,null,null,"Africa"]
[null,null,null,"East Asia and Pacific"]
[null,null,null,"Europe and Eurasia"]
[null,null,null,"Latin America"]
[null,null,null,"Middle East and North Africa"]
[null,null,null,"South Asia"]
[null,null,"What is your age range?","Under 14",null,"Drop down,  select one","single","Y"]
[null,null,null,"14 - 18"]
[null,null,null,"19 - 30"]
[null,null,null,"31 - 50"]
[null,null,null,"Over 50"]
[null,null,"What best describes the result of your visit? (select all that apply)","Found article I was looking for",null,"Checkbox,  one-up vertical","multi","Y"]
[null,null,null,"Found general information I was looking for"]
[null,null,null,"Printed out article"]
[null,null,null,"Emailed a friend an article"]
[null,null,null,"Subscribed to newsletter"]
[null,null,null,"Subscribed to RSS feed"]
[null,null,null,"Participated in a webchat"]
[null,null,null,"Participated in an online discussion"]
[null,null,null,"Listened to podcast"]
[null,null,null,"Subscribed to podcast"]
[null,null,null,"Watched video"]
[null,null,null,"Still looking for the information "]
[null,null,null,"Didn't find the information "]
[null,null,null,"Other, please specify:"]
[null,null,"Did you come to this site looking for specific information?","Yes","A","Radio button,  one-up vertical","single","Y"]
[null,null,null,"No"]
[null,"A","If \"yes\", what specifically were you trying to find?","Latest publications",null,"Drop down,  select one","single","Y"]
[null,null,null,"Read latest news releases"]
[null,null,null,"View photo gallery or videos"]
[null,null,null,"Foreign policy information"]
[null,null,null,"US politics information"]
[null,null,null,"Learn about the American life"]
[null,null,null,"Democracy information"]
[null,null,null,"Science and health"]
[null,null,null,"Specific world regions information"]
[null,null,null,"Find US Embassy"]
[null,null,null,"Travel and visa information"]
[null,null,null,"Other, please specify:"]
[null,null,"Would you share this information with others?","Yes",null,"Radio button,  one-up vertical","single","Y"]
[null,null,null,"No"]
[null,null,"How do you mainly locate content within the site?","Use the bread crumb",null,"Drop down,  select one","single","Y"]
[null,null,null,"Use the navigation buttons"]
[null,null,null,"Use the search feature"]
[null,null,null,"Use the site map"]
[null,null,"Do you use social networking and bookmarks?","Yes",null,"Radio button,  one-up vertical","single","Y"]
[null,null,null,"No"]
[null,null,"How did you learn about this site?","Web page ad",null,"Checkbox,  one-up vertical","multi","Y"]
[null,null,null,"Brochure (Print)"]
[null,null,null,"Email hyperlink"]
[null,null,null,"Blog"]
[null,null,null,"Link from another site"]
[null,null,null,"Internet search engine"]
[null,null,null,"Word of mouth"]
[null,null,"What other types of information would you like to see on the site? ",null,null,"Text area,  no char limit",null,"N"]

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["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["America.gov Language Surveys",null,null,"underlined & italicized: RE-ORDER"]
["MID: ",null,null,"pink: ADDITION"]
["Date:","2008-03-01",null,"blue + -->: REWORDING"]
[]
["America.gov Language Surveys CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single or Multi","Required\nY/N","Special Instructions"]
["CQ0004444",null,"How frequently do you visit this site?","Daily",null,"Dropdown (Select-one)","Single","Y"]
[null,null,null,"Two to three times per week"]
[null,null,null,"About once a month"]
[null,null,null,"Every few months"]
[null,null,null,"Every 6 months or less often"]
[null,null,null,"This is my first time visiting this site"]
["CQ0004444",null,"Are you a registered user on this site?","I am registered\n",null,"Radio button,  one-up vertical","Single","Y","Randomize"]
[null,null,null,"I am not registered, and do not intend to","A"]
[null,null,null,"I am not registered, but intend to register during my visit today"]
["CQ0004444","A","Please explain why you do not intend to register?  ",null,null,"Text area,  no char limit","Single","N"]
["CQ0004444",null,"What best describes your primary reason for visiting the site today?","Researching products for possible inclusion in a design","B","Radio button,  one-up vertical","Single","Y"]
[null,null,null,"Gathering information on a product or manufacturer specified in a design","C"]
[null,null,null,"Other (please specify)","A"]
["CQ0004444","A","Other primary reason",null,null,"Text area,  no char limit","Single","N"]
["CQ0004444","B","What type of information were you looking for when researching products for the possible inclusion in a design?  ","Spec",null,"Checkbox,  one-up vertical","Multi","Y"]
[null,null,null,"3D models"]
[null,null,null,"Product application"]
[null,null,null,"Green information"]
[null,null,null,"Manufacturer's contacts"]
[null,null,null,"Cost"]
[null,null,null,"Other"]
["CQ0004444","C","What type of information were you looking for when researching products for the possible inclusion in a design?  ","CAD",null,"Checkbox,  one-up vertical","Multi","Y"]
[null,null,null,"Spec"]
[null,null,null,"3D models"]
[null,null,null,"Green information"]
[null,null,null,"Product application"]
[null,null,null,"Manufacturer's contacts"]
[null,null,null,"Cost"]
[null,null,null,"Other"]
["CQ0004444",null,"How were you primarily seeking information on sweets.com?","Search by keyword feature",null,"Radio button,  one-up vertical","Single","Y"]
[null,null,null,"Browse by master format feature"]
[null,null,null,"Other (please specify)","A"]
["CQ0004444","A","Other reason seeking information",null,null,"Text field,  <100 char","Single","N"]
["CQ0004444",null,"Were you able to find what you were looking for today?","Yes",null,"Radio button,  one-up vertical","Single","Y"]
[null,null,null,"No","B"]
[null,null,null,"Not sure","C,D"]
["CQ0004444","A","Why were you not able to find what you were looking for? ","I could not find the manufacturer I was looking for",null,"Radio button,  one-up vertical","Single","Y"]
[null,null,null,"I could not find the product I was looking for"]
[null,null,null,"I haven’t completed my search on sweets.com yet"]
[null,null,null,"The search results did not appear relevant"]
[null,null,null,"Other"]
["CQ0004444","B","Since you could not find what you were looking for, what do you plan to do next? ","Continue looking for the information at this site",null,"Drop down,  select one","Single","Y"]
[null,null,null,"Call Sweets.com customer service "]
[null,null,null,"E-mail Sweets.com customer service "]
[null,null,null,"Return to this site later and try again"]
[null,null,null,"Conduct a new internet search "]
[null,null,null,"Visit other building product sites","E"]
[null,null,null,"Other"]
["CQ0004444","C","Why were you not sure?","I haven’t completed my search on sweets.com yet",null,"Radio button,  one-up vertical","Single","Y"]
[null,null,null,"I am not sure how to find the product I am looking for"]
[null,null,null,"Could not find the product I was looking for under the division it should be listed in"]
[null,null,null,"The search results did not appear relevant"]
[null,null,null,"Other"]
["CQ0004444","D","Since you were not sure, what do you plan to do next? ","Continue looking for the information at this site",null,"Drop down,  select one","Single","Y"]
[null,null,null,"Call Sweets.com customer service "]
[null,null,null,"E-mail Sweets.com customer service "]
[null,null,null,"Return to this site later and try again"]
[null,null,null,"Conduct a new internet search "]
[null,null,null,"Visit other building product sites","F"]
[null,null,null,"Other"]
["CQ0004444","E","What other site(s) do you plan to visit?  ",null,null,"Text area,  no char limit","Single","N"]
["CQ0004444","F","What other site(s) do you plan to visit?  ",null,null,"Text area,  no char limit","Single","N"]
["CQ0004444",null,"What other sources do you use to search for construction product information?","Google",null,"Checkbox,  one-up vertical","Multi","Y"]
[null,null,null,"Other search engine (i.e.: Yahoo!, Teoma, Dogpile, etc.)"]
[null,null,null,"Reed First Source"]
[null,null,null,"4specs"]
[null,null,null,"Arcat"]
[null,null,null,"Manufacturers websites"]
[null,null,null,"Sweets catalog"]
[null,null,null,"Other"]

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["Types",null,"Instructions"]
["Text field,  <100 char",null,"Randomize"]
["Text area,  no char limit"]
["Drop down,  select one"]
["Radio button,  one-up vertical"]
["Radio button,  two-up vertical"]
["Radio button,  three-up vertical"]
["Radio button,  scale, has don't know"]
["Radion button,  scale, no don't know"]
["Checkbox,  one-up vertical"]
["Checkbox,  two-up vertical"]
["Checkbox,  three-up vertical"]