{"text_format":"2","workbook":"xls","n_sheets":4,"sheets":["Guidelines","Model Qsts","Custom Qsts","change_example CQsts"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":7,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"Guidelines","index":0,"n_rows":24,"n_cols":6,"rows_kept":24,"cut":false,"hidden":true,"merged":[],"flags":["formulas_cached_only"]}
[]
[]
[]
[null,null,"Questionnaire Management Guidelines"]
[]
[null,null,"Goals:"]
[null,null,"\u0098","One consolidated document to track all model and CQ changes throughout the life of the project"]
[null,null,"\u0098","Questionnaire always matches the live survey"]
[null,null,"\u0098","Easy and error-free way to submit CQ changes"]
[null,null,"\u0098","All changes tracked and reflected in one document (DOT will help)"]
[]
[null,null,"Basic rules:"]
[]
[null,null,1,"This questionnaire has to match the live survey "]
[null,null,2,"All changes to the live measure need to be tracked and archived in one document"]
[null,null,3,"All CQ change requests has to be submitted using this documents"]
[]
[{"$nulls":4},"SRA: ","1) marks up changes and submits the entire document to DOT"]
[]
[{"$nulls":4},"DOT: ","1) archives change request on separate tab"]
[{"$nulls":5},"2) implement changes "]
[{"$nulls":5},"3) updates the document to reflect all implemented changes in the \"clean\" questionnaire - SRA can send to the client and use for future CQ changes"]
[]
[null,null,4,"DOT will safeguard correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding"]

{"sheet":"Model Qsts","index":1,"n_rows":32,"n_cols":6,"rows_kept":32,"cut":false,"hidden":true,"merged":[[5,0,5,5],[4,0,4,1],[3,1,3,2],[6,0,6,5]],"flags":["formulas_cached_only"]}
["Model Instance Name: "]
["Dept of State - Travel.State"]
["MID:"]
["Date:","2009-05-04"]
[]
["Dept of State - Travel.State MODEL QUESTION LIST"]
["Model questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[null,"NOTE: All questions under each element are required.\nElement questions are partitioned among surveys.",null,"Satisfaction questions are required.\nSatisfaction questions appear on all surveys.",null,"Future behaviors may be modified based on your site's objectives.\nFuture behavior questions appear on all surveys."]
[null,"REQUIRED ELEMENTS (common to all websites)"]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction (1=Poor, 10=Excellent)",null,"Likelihood to Return (1=Not Very Likely, 10=Very Likely)"]
[1,"Please rate the accuracy of information on this site.",18,"What is your overall satisfaction with this site?",21,"How likely are you to return to this site?"]
[2,"Please rate the quality of information on this site.",19,"How well does this site meet your expectations?",null,"Recommend (1=Not Very Likely, 10=Very Likely)"]
[3,"Please rate the freshness of content on this site.",20,"How does this site compare to your idea of an ideal website?",22,"How likely are you to recommend this site to someone else?"]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Primary Resource (1=Not Very Likely, 10=Very Likely)"]
[4,"Please rate the visual appeal of this site.",null,null,23,"How likely are you to use this site as your primary resource for travel information and requirements?"]
[5,"Please rate the balance of graphics and text on this site."]
[6,"Please rate the readability of the pages on this site. "]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[7,"Please rate how well the site is organized."]
[8,"Please rate the options available for navigating this site."]
[9,"Please rate how well the site layout helps you find what you are looking for."]
[10,"Please rate the number of clicks to get where you want on this site."]
[null,"Search (1=Poor, 10=Excellent, Don't Know)"]
[11,"Please rate the relevance of search results on this site."]
[12,"Please rate the organization of search results on this site."]
[13,"Please rate how well the search results help you decide what to select. "]
[14,"Please rate how well the search feature helps you to narrow the results to find what you want."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[15,"Please rate how quickly pages load on this site."]
[16,"Please rate the consistency of speed from page to page on this site."]
[17,"Please rate the ability to load pages without getting error messages on this site."]

{"sheet":"Custom Qsts","index":2,"n_rows":92,"n_cols":8,"rows_kept":92,"cut":false,"hidden":false,"merged":[[18,2,32,2],[68,0,74,0],[80,2,82,2],[83,2,89,2],[76,0,78,0],[7,2,12,2],[7,0,12,0],[13,0,17,0],[13,2,17,2],[45,0,66,0],[45,2,66,2],[68,2,74,2],[34,2,36,2],[76,2,78,2],[0,0,0,2],[1,0,1,2],[2,0,2,2],[3,0,3,2],[5,0,5,7],[37,0,43,0],[37,2,43,2]],"flags":["formulas_cached_only"]}
["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["Dept of State - Travel.State",null,null,"underlined & italicized: RE-ORDER"]
["MID:",null,null,"pink: ADDITION"]
["Date: 5/4/09",null,null,"blue + -->: REWORDING"]
[null,null,null,"violet (bold): SKIP-LOGIC"]
["Dept of State - Travel.State CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single \nor \nMulti","Required\nY/N"]
[null,null,"How frequently do you visit this site?","First time",null,"Dropdown (Select-one)","Single ","Y"]
[null,null,null,"More than once a day"]
[null,null,null,"Daily"]
[null,null,null,"About once a week"]
[null,null,null,"About once a month"]
[null,null,null,"Every 6 months or less "]
[null,null,"Which citizenship status describes you?","U.S. citizen",null,"Dropdown (Select-one)","Single ","Y"]
[null,null,null,"Non-U.S. citizen"]
[null,null,null,"Dual citizen of the U.S. and another country"]
[null,null,null,"Not sure"]
[null,null,null,"Prefer not to answer"]
[null,null,"Which of the following describe your role when visiting this site (check all that apply)?","Tourist",null,"Checkbox One Up Vertical","Multi","Y"]
[null,null,null,"Business person"]
[null,null,null,"Student"]
[null,null,null,"Parent"]
[null,null,null,"Employer"]
[null,null,null,"Immigrant to the U.S. or Legal Permanent Resident"]
[null,null,null,"Part of a mixed-nationality family"]
[null,null,null,"Work in Education"]
[null,null,null,"Work in Travel industry"]
[null,null,null,"Work in Law enforcement"]
[null,null,null,"Government official or employee"]
[null,null,null,"Legal/judicial professional"]
[null,null,null,"Journalist/media"]
[null,null,null,"Retiree"]
[null,null,null,"Other, please specify:","A"]
[null,"A","Other role:",null,null,"Open-ended",null,"N"]
[null,null,"Where do you live primarily now?","In the U.S.",null,"Dropdown (Select-one)","Single ","Y"]
[null,null,null,"Outside of the U.S."]
[null,null,null,"Prefer not to answer"]
[null,null,"Which area of the site are you primarily visiting today?","International Travel",null,"Radio Button One Up Vertical","Single","Y"]
[null,null,null,"Passports"]
[null,null,null,"Visas"]
[null,null,null,"Children & Family"]
[null,null,null,"Law & Policy"]
[null,null,null,"Contact Us"]
[null,null,null,"Other, please specify:","A"]
[null,"A","Other area:",null,null,"Open-ended",null,"N"]
[null,null,"What is your primary reason for visiting this site today?","Apply for or renew U.S. passport",null,"Radio Button One Up Vertical","Single","Y"]
[null,null,null,"Learn about/apply for U.S. passport card"]
[null,null,null,"Check passport application status"]
[null,null,null,"Get travel warnings/information"]
[null,null,null,"Register travel plans with a U.S. Embassy"]
[null,null,null,"Get services for Americans abroad"]
[null,null,null,"Help an American abroad in an emergency"]
[null,null,null,"Find out if a visa is needed to enter the U.S."]
[null,null,null,"Find out how to apply for a visa to visit the U.S."]
[null,null,null,"Apply for a visa to visit the U.S."]
[null,null,null,"Find out how to apply for U.S. immigration visa"]
[null,null,null,"Apply for a visa to immigrate to the U.S."]
[null,null,null,"Help family member(s) immigrate to the U.S."]
[null,null,null,"Help someone else with visa application"]
[null,null,null,"Find information on intercountry adoption"]
[null,null,null,"Learn how to prevent parental child abduction"]
[null,null,null,"Get help because of a parental child abduction"]
[null,null,null,"Locate/contact U.S. Embassy or Consulate abroad"]
[null,null,null,"Contact the Department of State"]
[null,null,null,"Obtain statistics and/or reports"]
[null,null,null,"Just browsing"]
[null,null,null,"Other, please specify:","A"]
[null,"A","Other reason:",null,null,"Open-ended",null,"N"]
[null,null,"What method did you use the most to find information on this site today?","Top navigation bar",null,"Radio Button One Up Vertical","Single","Y"]
[null,null,null,"Left navigation bar"]
[null,null,null,"Links within the pages"]
[null,null,null,"Most requested feature"]
[null,null,null,"Site's search feature"]
[null,null,null,"External search engine (ex: Google, Yahoo!, MSN)"]
[null,null,null,"Other, please specify:","A"]
[null,"A","Other method:",null,null,"Open-ended",null,"N"]
[null,null,"Did you find what you were looking for?","Yes",null,"Radio Button One Up Vertical","Single","Y"]
[null,null,null,"Partially"]
[null,null,null,"No, please specify:","A"]
[null,"A","Information not found:",null,null,"Open-ended",null,"N"]
[null,null,"Did you think the writing on this site was easy to understand?","Very easy to understand",null,"Dropdown (Select-one)","Single ","Y"]
[null,null,null,"Somewhat easy to understand"]
[null,null,null,"Not easy to understand at all"]
[null,null,"What brought you to this site?","Internet search engine (ex: Google, Yahoo!, MSN)",null,"Radio Button One Up Vertical","Single","Y"]
[null,null,null,"Referred by a friend or colleague"]
[null,null,null,"Referred by someone in the travel industry"]
[null,null,null,"Referred by someone at a school or university"]
[null,null,null,"Link from a U.S. Embassy web site"]
[null,null,null,"Link from another web site"]
[null,null,null,"Other, please specify:","A"]
[null,"A","Other source:",null,null,"Open-ended",null,"N"]
[null,null,"If you could make one improvement to this site, what would it be?",null,null,"Open-ended",null,"N"]

{"sheet":"change_example CQsts","index":3,"n_rows":83,"n_cols":14,"rows_kept":83,"cut":false,"hidden":true,"merged":[[17,0,23,0],[3,1,3,2],[43,0,45,0],[46,0,74,0],[75,0,82,0],[5,0,5,6],[24,0,42,0],[7,2,12,2],[13,2,15,2],[17,2,23,2],[24,2,26,2],[7,0,12,0],[13,0,16,0]],"flags":["formulas_cached_only"]}
["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
[null,null,null,"underlined & italicized: RE-ORDER"]
[null,null,null,"pink: ADDITION"]
["Date:","2008-06-25",null,"blue + -->: REWORDING"]
[null,null,null,"violet (bold): SKIP-LOGIC"]
[" CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Type (select from list)","Single or Multi","Required\nY/N"]
["CQ0004444",null,"How frequently do you visit this site?","Daily","Dropdown (Select-one)","Single","Y",{"$nulls":6},"Types"]
[null,null,null,"2-3 times a week --> Two to three times per week",{"$nulls":9},"Open-ended"]
[null,null,null,"About once a month",{"$nulls":9},"Text Field – limited to 100 characters"]
[null,null,null,"Every few months",{"$nulls":9},"Text Area – no character limit"]
[null,null,null,"Every 6 months or less often",{"$nulls":9},"Dropdown (Select-one)"]
[null,null,null,"This is my first time visiting this site",{"$nulls":9},"Radio Button One Up Vertical"]
["CQ0004444",null,"Are you a registered user on this site?","I am registered\n","Radio Button One Up Vertical","Single","Y",{"$nulls":6},"Radio Button Two Up Vertical"]
[null,null,null,"I am not registered, and do not intend to (go to A)",{"$nulls":9},"Radio Button Three Up Vertical"]
[null,null,null,"I am not registered, but intend to register during my visit today",{"$nulls":9},"Radio Button Scale Has Don’t Know"]
[null,"A","Please explain why you do not intend to register?  ",null,"Open-ended",null,"N",{"$nulls":6},"Radio Button Scale No Don’t Know"]
["CQ0004444",null,"Which best describes your primary role?","Registered project architect","Radio Button One Up Vertical","Single","Y",{"$nulls":6},"Checkbox One Up Vertical"]
[null,null,null,"Project designer",{"$nulls":9},"Checkbox Two Up Vertical"]
[null,null,null,"Unregistered architect",{"$nulls":9},"Checkbox Three Up Vertical"]
[null,null,null,"Contractor",{"$nulls":9},"Select-multiple Show Two"]
[null,null,null,"Sub-contractor",{"$nulls":9},"Select-multiple Show Three"]
[null,null,null,"General consumer",{"$nulls":9},"Select-multiple Show Four"]
[null,null,null,"Other (please specify)"]
["CQ0004444",null,"What best describes your primary reason for visiting the site today?","Researching products for possible inclusion in a design (go to A)","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"Gathering information on a product or manufacturer specified in a design (go to B)"]
[null,null,null,"Other (please specify)"]
[null,"A","What type of information were you looking for when researching products for the possible inclusion in a design?  ","CAD","Checkbox One Up Vertical","Multi","Y"]
[null,null,null,"Spec"]
[null,null,null,"3D models"]
[null,null,null,"Green information"]
[null,null,null,"Product application"]
[null,null,null,"Manufacturer's contacts"]
[null,null,null,"Cost"]
[null,null,null,"Other (please specify)"]
[null,"B","What type of information were you looking for when researching products for the possible inclusion in a design?  ","CAD","Checkbox One Up Vertical","Multi","Y"]
[null,null,null,"Spec"]
[null,null,null,"3D models"]
[null,null,null,"Green information"]
[null,null,null,"Product application"]
[null,null,null,"Manufacturer's contacts"]
[null,null,null,"Cost"]
[null,null,null,"Other (please specify)"]
["CQ0004444",null,"How were you primarily seeking information on sweets.com?","Search by keyword feature","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"Browse by master format feature"]
[null,null,null,"Other (please specify)"]
["CQ0004444",null,"Were you able to find what you were looking for today?","Yes","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"No (go to A then B)"]
[null,null,null,"Not sure (go to C then D)"]
[null,"A","Why were you not able to find what you were looking for? ","I could not find the manufacturer I was looking for","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"I could not find the product I was looking for"]
[null,null,null,"I haven’t completed my search on sweets.com yet"]
[null,null,null,"The search results did not appear relevant"]
[null,null,null,"Other (please specify)"]
[null,"B","Since you could not find what you were looking for, what do you plan to do next? ","Continue looking for the information at this site","Dropdown (Select-one)","Single","Y"]
[null,null,null,"Call Sweets.com customer service "]
[null,null,null,"E-mail Sweets.com customer service "]
[null,null,null,"Return to this site later and try again"]
[null,null,null,"Conduct a new internet search "]
[null,null,null,"Visit other building product sites (go to E)"]
[null,null,null,"Other (please specify)"]
[null,"C","Why were you not sure?","I haven’t completed my search on sweets.com yet","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"I am not sure how to find the product I am looking for"]
[null,null,null,"Could not find the product I was looking for under the division it should be listed in"]
[null,null,null,"The search results did not appear relevant"]
[null,null,null,"Other (please specify)"]
[null,"D","Since you were not sure, what do you plan to do next? ","Continue looking for the information at this site","Dropdown (Select-one)","Single","Y"]
[null,null,null,"Call Sweets.com customer service "]
[null,null,null,"E-mail Sweets.com customer service "]
[null,null,null,"Return to this site later and try again"]
[null,null,null,"Conduct a new internet search "]
[null,null,null,"Visit other building product sites (go to F)"]
[null,null,null,"Other (please specify)"]
[null,"E","What other site(s) do you plan to visit?  ",null,"Open-ended",null,"N"]
[null,"F","What other site(s) do you plan to visit?  ",null,"Open-ended",null,"N"]
["CQ0004444",null,"What other sources do you use to search for construction product information?","Google","Checkbox One Up Vertical","Multi","Y"]
[null,null,null,"Other search engine (i.e.: Yahoo!, Teoma, Dogpile, etc.)"]
[null,null,null,"Reed First Source"]
[null,null,null,"4specs"]
[null,null,null,"Arcat"]
[null,null,null,"Manufacturers websites"]
[null,null,null,"Sweets catalog"]
[null,null,null,"Other (please specify)"]