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[]
[]
[]
[null,null,"Questionnaire Management Guidelines"]
[]
[null,null,"Goals:"]
[null,null,"\u0098","One consolidated document to track all model and CQ changes throughout the life of the project"]
[null,null,"\u0098","Questionnaire always matches the live survey"]
[null,null,"\u0098","Easy and error-free way to submit CQ changes"]
[null,null,"\u0098","All changes tracked and reflected in one document (DOT will help)"]
[]
[null,null,"Basic rules:"]
[]
[null,null,1,"This questionnaire has to match the live survey "]
[null,null,2,"All changes to the live measure need to be tracked and archived in one document"]
[null,null,3,"All CQ change requests has to be submitted using this documents"]
[]
[{"$nulls":4},"SRA: ","1) marks up changes and submits the entire document to DOT"]
[]
[{"$nulls":4},"DOT: ","1) archives change request on separate tab"]
[{"$nulls":5},"2) implement changes "]
[{"$nulls":5},"3) updates the document to reflect all implemented changes in the \"clean\" questionnaire - SRA can send to the client and use for future CQ changes"]
[]
[null,null,4,"DOT will safeguard correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding"]

{"sheet":"Model Qsts (8-5-09)","index":1,"n_rows":49,"n_cols":6,"rows_kept":49,"cut":false,"hidden":true,"merged":[[3,0,3,2],[2,0,2,2],[6,0,6,5],[0,0,0,2],[1,0,1,2],[5,0,5,5],[4,0,4,1]],"flags":["formulas_cached_only"]}
["Model Instance Name: "]
["IRS Satisfaction Survey"]
["MID: dh4QBcM8h8cYdN8hIFdIlQ=="]
["Date: 8/5/09"]
[null,null,null,"CURRENT ACSI QUESTIONS"]
["IRS Satisfaction Survey MODEL QUESTION LIST"]
["Model questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[null,"NOTE: All questions under each element are required.\nElement questions are partitioned among surveys.",null,"Satisfaction questions are required.\nSatisfaction questions appear on all surveys.",null,"Future behaviors may be modified based on your site's objectives.\nFuture behavior questions appear on all surveys."]
[null,"REQUIRED ELEMENTS (common to all websites)"]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction (1=Poor, 10=Excellent)",null,"Likelihood to Return (1=Not Very Likely, 10=Very Likely)"]
[1,"Please rate the accuracy of information on this site.",31,"What is your overall satisfaction with this site?",34,"How likely are you to return to this site?"]
[2,"Please rate the quality of information on this site.",32,"How well does this site meet your expectations?",null,"Recommend (1=Not Very Likely, 10=Very Likely)"]
[3,"Please rate the freshness of content on this site.",33,"How does this site compare to your idea of an ideal website?",35,"How likely are you to recommend this site to someone else?"]
[null,"Functionality (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Primary Resource (1=Not Very Likely, 10=Very Likely)"]
[4,"Please rate the usefulness of the features provided on this site.",null,null,36,"How likely are you to use this site as your primary resource for tax information?"]
[5,"Please rate the convenience of the features on this site."]
[6,"Please rate the variety of features on this site."]
[null,"Image (1=Poor, 10=Excellent, Don't Know)"]
[7,"Please rate how this site values you as a visitor."]
[8,"Please rate how this site is trustworthy."]
[9,"Please rate how well established this site is."]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)"]
[10,"Please rate the visual appeal of this site."]
[11,"Please rate the balance of graphics and text on this site."]
[12,"Please rate the readability of the pages on this site. "]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[13,"Please rate how well the site is organized."]
[14,"Please rate the options available for navigating this site."]
[15,"Please rate how well the site layout helps you find what you are looking for."]
[16,"Please rate the number of clicks to get where you want on this site."]
[null,"Privacy (1=Poor, 10=Excellent, Don't Know)"]
[17,"Please rate the ability to limit sharing of your personal information on this site."]
[18,"Please rate the amount of personal information you are asked to submit on this site."]
[19,"Please rate the site's commitment to protecting your personal information."]
[null,"Search (1=Poor, 10=Excellent, Don't Know)"]
[20,"Please rate the relevance of search results on this site."]
[21,"Please rate the organization of search results on this site."]
[22,"Please rate how well the search results help you decide what to select. "]
[23,"Please rate how well the search feature helps you to narrow the results to find what you want."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[24,"Please rate how quickly pages load on this site."]
[25,"Please rate the consistency of speed from page to page on this site."]
[26,"Please rate the ability to load pages without getting error messages on this site."]
[null,"Tasks/ Transactions (1=Poor, 10=Excellent, Don't Know)"]
[27,"Please rate the process for completing task(s) on this site. "]
[28,"Please rate your impression of the level of security in completing tasks on this site."]
[29,"Please rate the verification of task completion on this site."]
[30,"Please rate the clarity of instructions for completing task(s) on this site. "]

{"sheet":"Custom Qsts (7-30-09)","index":2,"n_rows":86,"n_cols":15,"rows_kept":86,"cut":false,"hidden":false,"merged":[[13,2,22,2],[24,2,40,2],[42,2,44,2],[59,2,66,2],[45,2,47,2],[49,2,53,2],[55,2,58,2],[75,0,83,0],[72,0,73,0],[42,0,44,0],[72,1,73,1],[59,8,66,8],[72,2,73,2],[7,0,12,0],[45,0,47,0],[49,0,53,0],[55,0,58,0],[68,0,70,0],[24,0,40,0],[68,2,70,2],[75,2,83,2],[1,0,1,2],[0,0,0,2],[2,0,2,2],[59,0,66,0],[13,0,22,0],[5,0,5,8],[3,0,3,2],[7,2,12,2]],"flags":["formulas_cached_only"]}
["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["IRS Satisfaction Survey",null,null,"underlined & italicized: RE-ORDER"]
["MID: dh4QBcM8h8cYdN8hIFdIlQ== ",null,null,"pink: ADDITION"]
["Date: 7/30/09",null,null,"blue + -->: REWORDING"]
[null,null,null,"violet (bold): SKIP-LOGIC"]
["IRS Satisfaction Survey CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single \nor \nMulti","Required\nY/N","Special instructions"]
["C235",null,"How frequently do you visit this site?","First time",null,"Dropdown (Select-one)","Single","Y",{"$nulls":6},"Types"]
[null,null,null,"More than once a day",{"$nulls":10},"Open-ended"]
[null,null,null,"Daily",{"$nulls":10},"Text Field – limited to 100 characters"]
[null,null,null,"About once a week",{"$nulls":10},"Text Area – no character limit"]
[null,null,null,"About once a month",{"$nulls":10},"Dropdown (Select-one)"]
[null,null,null,"Every 6 months or less ",{"$nulls":10},"Radio Button One Up Vertical"]
["C20248",null,"Which category best describes you? Are you …?","An Individual Tax Payer",null,"Dropdown (Select-one)","Single","Y",{"$nulls":6},"Radio Button Two Up Vertical"]
[null,null,null,"Representing a Business",{"$nulls":10},"Radio Button Three Up Vertical"]
[null,null,null,"Representing a Charity or Non-Profit Organization",{"$nulls":10},"Radio Button Scale Has Don’t Know"]
[null,null,null,"Representing a Government Entity",{"$nulls":10},"Radio Button Scale No Don’t Know"]
[null,null,null,"A Tax Professional",{"$nulls":10},"Checkbox One Up Vertical"]
[null,null,null,"An Academic/Researcher",{"$nulls":10},"Checkbox Two Up Vertical"]
[null,null,null,"A Student",{"$nulls":10},"Checkbox Three Up Vertical"]
[null,null,null,"An IRS Employee",{"$nulls":10},"Select-multiple Show Two"]
[null,null,null,"A VITA/TCE Volunteer",{"$nulls":10},"Select-multiple Show Three"]
[null,null,null,"Other, please specify:","A",{"$nulls":9},"Select-multiple Show Four"]
["C20249","A","If you answered \"Other\" for \"Which category best describes you?\", please specify. ",null,null,"Open-ended",null,"N"]
["C20251",null,"What is your primary reason for coming to the IRS.gov site?","Obtain general tax information",null,"Dropdown (Select-one)","Single","Y"]
[null,null,null,"Download a tax form, publication, or instructions"]
[null,null,null,"Learn more about Free file"]
[null,null,null,"Prepare my taxes via Free File on the IRS site"]
[null,null,null,"Obtain info on tax regulations or written determinations"]
[null,null,null,"Obtain info on revenue rulings or court cases"]
[null,null,null,"Obtain info on e-file"]
[null,null,null,"To sign-up for or login into e-services"]
[null,null,null,"Obtain info on the status of your tax refund"]
[null,null,null,"Obtain tax statistics"]
[null,null,null,"Obtain an EIN"]
[null,null,null,"Contact the IRS"]
[null,null,null,"Find mailing addresses for tax forms"]
[null,null,null,"Order forms from the IRS"]
[null,null,null,"Use online tax calculators"]
[null,null,null,"Link and Learn (VITA/TCE) training"]
[null,null,null,"Other","A"]
["C20252","A","If you answered \"Other\" or \"Obtain general tax information\" for \"What is your primary reason for coming to the IRS.gov site?\" Please specify.",null,null,"Open-ended",null,"N"]
["C7850",null,"Were you able to satisfy your Primary Reason for using IRS.gov on this current visit to our web site?","Yes","B,C","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"No","A"]
[null,null,null,"Don't know / Not sure","A"]
["AED02848","A","Why do you feel that your Primary Reason for coming to the site was not completely resolved?","The information was too difficult to locate on the IRS.gov website",null,"Radio Button One Up Vertical","Single","Y"]
[null,null,null,"The information was too difficult to understand"]
[null,null,null,"Other, please specify:","A2"]
["AED02849","A2","Please specify why do you feel that your Primary Reason for coming to the site was not completely resolved",null,null,"Open-ended",null,"N"]
["AED02850","B","Before visiting us today on the IRS web site, what IRS Service Channel(s) did you use to resolve your Primary Reason?  (Please mark all that apply)","IRS.gov web site",null,"Checkbox One Up Vertical","Multi","Y"]
[null,null,null,"IRS Toll-Free telephone line"]
[null,null,null,"IRS Office (Taxpayer Assistance Center, Walk-in Center)"]
[null,null,null,"Mail"]
[null,null,null,"Other, please specify:","B2"]
["AED02851","B2","Please specify what IRS Service Channel(s) did you use to resolve your Primary Reason.",null,null,"Open-ended",null,"N"]
["AED02852","C","Including today, about how many times did you contact the IRS about your Primary Reason for using IRS.gov?","1 Time - Today was the first time",null,"Radio Button One Up Vertical","Single","Y"]
[null,null,null,"2 Times"]
[null,null,null,"3 Times"]
[null,null,null,"4 or more Times"]
["C20253",null,"How do you usually find information on our site?","IRS.gov Search Engine",null,"Checkbox One Up Vertical","Multi","Y","change from single select radio button to multi select check boxes"]
[null,null,null,"Forms and publications"]
[null,null,null,"Navigation to the Web page"]
[null,null,null,"Site Map"]
[null,null,null,"Bookmarks"]
[null,null,null,"Internet Search Engine  (e.g., Google, MSN Search, Yahoo! Search, etc.)"]
[null,null,null,"Links to IRS.gov from other websites"]
[null,null,null,"Other, please specify:","A"]
["C20254","A","If you answered \"Other\" for \"How do you usually find information on our site?\", please specify. ",null,null,"Open-ended",null,"N"]
["C20255",null,"Did you find the information you were looking for?","Yes",null,"Radio Button One Up Vertical","Single","Y"]
[null,null,null,"No"]
[null,null,null,"Partially"]
["C5885",null,"If you answered \"No\" for \"Did you find the information you were looking for\", what specific type of information were you trying to find? Please specify.",null,null,"Open-ended",null,"N"]
["CWS01216",null,"If you found the information you were looking for, was it easy to understand?","Yes",null,"Radio Button One Up Vertical","single","Y"]
[null,null,null,"No","A"]
["CWS01217","A","If \"no\", please explain.",null,null,"Open-ended",null,"N"]
["C7545",null,"If you performed a search on IRS.gov today, what type of difficulty, if any, did you encounter? Please choose one response only.","No problems were encountered, the IRS.gov search engine worked fine",null,"Dropdown (Select-one)","Single","N"]
[null,null,null,"Returned too many results "]
[null,null,null,"Returned no results "]
[null,null,null,"Results were not relevant to my search terms"]
[null,null,null,"Results were too similar/redundant "]
[null,null,null,"I was not sure what words to use in my search "]
[null,null,null,"Search required too many refinements to get what I wanted"]
[null,null,null,"Search speed was too slow "]
[null,null,null,"Other, please specify:","A"]
["C7546","A","If you answered \"Other\" above, please specify other search difficulty. ",null,null,"Open-ended",null,"N"]
["C7549",null,"How could we improve the IRS.gov web site so that you could find the information that you were looking for more readily?",null,null,"Open-ended",null,"N"]

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["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["IRS Satisfaction Survey",null,null,"underlined & italicized: RE-ORDER"]
["MID: dh4QBcM8h8cYdN8hIFdIlQ== ",null,null,"pink: ADDITION"]
["Date:","2008-03-01",null,"blue + -->: REWORDING"]
[null,null,null,"violet (bold): SKIP-LOGIC"]
["IRS Satisfaction Survey CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Type (select from list)","Single or Multi","Required\nY/N"]
["CQ0004444",null,"How frequently do you visit this site?","Daily","Dropdown (Select-one)","Single","Y",{"$nulls":6},"Types"]
[null,null,null,"2-3 times a week --> Two to three times per week",{"$nulls":9},"Open-ended"]
[null,null,null,"About once a month",{"$nulls":9},"Text Field – limited to 100 characters"]
[null,null,null,"Every few months",{"$nulls":9},"Text Area – no character limit"]
[null,null,null,"Every 6 months or less often",{"$nulls":9},"Dropdown (Select-one)"]
[null,null,null,"This is my first time visiting this site",{"$nulls":9},"Radio Button One Up Vertical"]
["CQ0004444",null,"Are you a registered user on this site?","I am registered\n","Radio Button One Up Vertical","Single","Y",{"$nulls":6},"Radio Button Two Up Vertical"]
[null,null,null,"I am not registered, and do not intend to (go to A)",{"$nulls":9},"Radio Button Three Up Vertical"]
[null,null,null,"I am not registered, but intend to register during my visit today",{"$nulls":9},"Radio Button Scale Has Don’t Know"]
[null,"A","Please explain why you do not intend to register?  ",null,"Open-ended",null,"N",{"$nulls":6},"Radio Button Scale No Don’t Know"]
["CQ0004444",null,"Which best describes your primary role?","Registered project architect","Radio Button One Up Vertical","Single","Y",{"$nulls":6},"Checkbox One Up Vertical"]
[null,null,null,"Project designer",{"$nulls":9},"Checkbox Two Up Vertical"]
[null,null,null,"Unregistered architect",{"$nulls":9},"Checkbox Three Up Vertical"]
[null,null,null,"Contractor",{"$nulls":9},"Select-multiple Show Two"]
[null,null,null,"Sub-contractor",{"$nulls":9},"Select-multiple Show Three"]
[null,null,null,"General consumer",{"$nulls":9},"Select-multiple Show Four"]
[null,null,null,"Other (please specify)"]
["CQ0004444",null,"What best describes your primary reason for visiting the site today?","Researching products for possible inclusion in a design (go to A)","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"Gathering information on a product or manufacturer specified in a design (go to B)"]
[null,null,null,"Other (please specify)"]
[null,"A","What type of information were you looking for when researching products for the possible inclusion in a design?  ","CAD","Checkbox One Up Vertical","Multi","Y"]
[null,null,null,"Spec"]
[null,null,null,"3D models"]
[null,null,null,"Green information"]
[null,null,null,"Product application"]
[null,null,null,"Manufacturer's contacts"]
[null,null,null,"Cost"]
[null,null,null,"Other (please specify)"]
[null,"B","What type of information were you looking for when researching products for the possible inclusion in a design?  ","CAD","Checkbox One Up Vertical","Multi","Y"]
[null,null,null,"Spec"]
[null,null,null,"3D models"]
[null,null,null,"Green information"]
[null,null,null,"Product application"]
[null,null,null,"Manufacturer's contacts"]
[null,null,null,"Cost"]
[null,null,null,"Other (please specify)"]
["CQ0004444",null,"How were you primarily seeking information on sweets.com?","Search by keyword feature","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"Browse by master format feature"]
[null,null,null,"Other (please specify)"]
["CQ0004444",null,"Were you able to find what you were looking for today?","Yes","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"No (go to A then B)"]
[null,null,null,"Not sure (go to C then D)"]
[null,"A","Why were you not able to find what you were looking for? ","I could not find the manufacturer I was looking for","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"I could not find the product I was looking for"]
[null,null,null,"I haven’t completed my search on sweets.com yet"]
[null,null,null,"The search results did not appear relevant"]
[null,null,null,"Other (please specify)"]
[null,"B","Since you could not find what you were looking for, what do you plan to do next? ","Continue looking for the information at this site","Dropdown (Select-one)","Single","Y"]
[null,null,null,"Call Sweets.com customer service "]
[null,null,null,"E-mail Sweets.com customer service "]
[null,null,null,"Return to this site later and try again"]
[null,null,null,"Conduct a new internet search "]
[null,null,null,"Visit other building product sites (go to E)"]
[null,null,null,"Other (please specify)"]
[null,"C","Why were you not sure?","I haven’t completed my search on sweets.com yet","Radio Button One Up Vertical","Single","Y"]
[null,null,null,"I am not sure how to find the product I am looking for"]
[null,null,null,"Could not find the product I was looking for under the division it should be listed in"]
[null,null,null,"The search results did not appear relevant"]
[null,null,null,"Other (please specify)"]
[null,"D","Since you were not sure, what do you plan to do next? ","Continue looking for the information at this site","Dropdown (Select-one)","Single","Y"]
[null,null,null,"Call Sweets.com customer service "]
[null,null,null,"E-mail Sweets.com customer service "]
[null,null,null,"Return to this site later and try again"]
[null,null,null,"Conduct a new internet search "]
[null,null,null,"Visit other building product sites (go to F)"]
[null,null,null,"Other (please specify)"]
[null,"E","What other site(s) do you plan to visit?  ",null,"Open-ended",null,"N"]
[null,"F","What other site(s) do you plan to visit?  ",null,"Open-ended",null,"N"]
["CQ0004444",null,"What other sources do you use to search for construction product information?","Google","Checkbox One Up Vertical","Multi","Y"]
[null,null,null,"Other search engine (i.e.: Yahoo!, Teoma, Dogpile, etc.)"]
[null,null,null,"Reed First Source"]
[null,null,null,"4specs"]
[null,null,null,"Arcat"]
[null,null,null,"Manufacturers websites"]
[null,null,null,"Sweets catalog"]
[null,null,null,"Other (please specify)"]