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["Thank you for agreeing to participate in the Statistical Information Services (SIS) Office customer satisfaction survey.  The survey will help us measure your satisfaction with the service we most recently provided to you and will help us identify areas in which we need improvement.  We would appreciate it if you would take a few minutes to complete and return our survey.\n\nCompletion of this survey is entirely voluntary.  We estimate that the survey should take 5 minutes to complete."]
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["In order to complete this survey, click on the reply button and scroll down to the survey.  Enter an \"x\" in the box next to your selected response, or type your answer in the space provided.  Once you have completed the survey, just click the send button.\n\nIf you cannot view this survey within your email program, please use the Excel file attached below to complete the survey.  Instructions on how to complete and return the Excel version of this survey are located within the file.\n\nThank you for your time and assistance.  We value your participation in our survey and welcome all comments and suggestions you may have.\n"]
[]
["2011 Statistical Information Services Customer Satisfaction Survey, Statistics of Income, IRS"]
[]
[]
[]
[]
[]
["Statistical Information Services (SIS) Office",{"$nulls":18},"Customer Satisfaction Survey 2011"]
["Statistics of Income (SOI) Division, Internal Revenue Service",{"$nulls":23},"OMB 1545-1432"]
["Thank you for participating in our customer satisfaction survey.  Your answers will be kept private and will only be used in order for our office to make improvements to our products and services.  Please only reflect on your most recent data request when answering the questions below.  If necessary for fully completing the open-ended responses, please attach another sheet."]
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["1. Which of the following best describes your function? (Please choose only one.)"]
[]
[null,null,"Academia",{"$nulls":7},"Financial Services",{"$nulls":7},"Non-Profit"]
[]
[null,null,"Association / Society",{"$nulls":7},"Foreign",{"$nulls":7},"Private Citizen"]
[]
[null,null,"Congress",{"$nulls":7},"Internal Revenue Service",{"$nulls":7},"State / Local Government"]
[]
[null,null,"Consultant / Research",{"$nulls":7},"Legal Services",{"$nulls":7},"Other:"]
[]
[null,null,"Corporation",{"$nulls":7},"Library"]
[]
[null,null,"Federal Government",{"$nulls":7},"Media"]
[]
["2. How often do you contact the SIS office?"]
[]
[null,null,"Weekly",{"$nulls":7},"Quarterly",{"$nulls":7},"Annually"]
[]
[null,null,"Monthly",{"$nulls":7},"Once every 6 months",{"$nulls":7},"First Time"]
[]
["3. Did the SIS staff satisfy your data request? (If only partially or not at all, please explain why in the space provided below.)"]
[]
[null,null,"Yes"]
[]
[null,null,"Partially,"]
[]
[null,null,"No,"]
[]
[]
["4. When did SIS initially contact you after you submitted your most recent data request?"]
[]
[null,null,"Same day",{"$nulls":7},"4-5 business days"]
[]
[null,null,"2-3 business days",{"$nulls":7},"6 or more business days"]
[]
[]
[{"$nulls":11},"Strongly Disagree",null,null,"Disagree",null,null,"Not Sure / Neither",null,null,"Agree",null,null,"Strongly Agree"]
[]
["5. The product(s) or service(s) provided by the SIS office met your needs."]
[]
[]
["6. If you could change one thing about your experience with the SIS office, what would it be?"]
[]
[]
[]
["7. What types of new products / data releases would you be most interested in receiving?"]
[]
[]
[]
[{"$nulls":11},"Totally Dissatisfied",null,null,"Dissatisfied",null,null,"Neither",null,null,"Satisfied",null,null,"Totally Satisfied"]
["8. Please rate your overall satisfaction with your most recent data request."]
[]
[]
[]
["Please use the scale below for questions 9 and 10."]
[{"$nulls":11},"Strongly Disagree",null,null,"Disagree",null,null,"Not Sure / Neither",null,null,"Agree",null,null,"Strongly Agree",null,null,"Not Applicable"]
[]
["9. The SOI Tax Stats website is user-friendly."]
[]
[]
["10. The information from the SOI Tax Stats website met your needs."]
[]
[]
[]
["11. Please provide any comments and / or suggestions on ways we may better serve your data needs."]
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[]
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["The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control Number for this study is 1545-1432. Also, if you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please write to the: Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave. NW, Washington, DC  20224"]

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["recoded",1,2,3,4,5,6,7,8,9,10,11,12,13,14,1,1,2,3,4,5,6,1,1,2,3,4,5,1,2,3,1,1,2,3,4,1,2,3,4,5,1,2,3,4,5,1,2,3,4,5,6,1,2,3,4,5,1,1,2,3,4,5,1,1,1,2,3,4,5,1]