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["CUSTOMER SATISFACTION SURVEY QUESTION LIST"]
[]
["REQUIRED CATEGORIES & QUESTIONS"]
["Content"]
["Please rate the Accuracy of information on this site"]
["Please rate the Quality of information on this site"]
["Please rate the Freshness of content on this site"]
["Actionability/Functionality"]
["Please rate the Usefulness of the services provided on this site"]
["Please rate the Convenience of the services on this site"]
["Please rate the Ability to accomplish what you wanted to on this site"]
["Look and Feel"]
["Please rate the Ease of reading this site"]
["Please rate the Clarity of site organization"]
["Please rate the Clean layout of this site"]
["Navigation"]
["Please rate the Number of steps to get where you want on this site"]
["Please rate the Ability to find information you want on this site"]
["Please rate the Clarity of site map/directory"]
["Please rate the Ease of navigation on this site"]
["Site Performance"]
["Please rate the Speed of loading the page on this site"]
["Please rate the Consistency of speed on this site"]
["Please rate the Reliability of site performance on this site"]
["Satisfaction"]
["What is your overall satisfaction with this site?"]
["How well does this site meet your expectations?"]
["How does this site compare to your idea of an ideal website?"]
["Likelihood to Return"]
["How likely are you to return to this site?"]
["Recommend"]
["How likely are you to recommend this site to someone else?"]
["Frequency of Visits"]
["How frequently do you visit this site?"]
["Answer choices:  This is my first time, More than once a day, Daily, About once a week, About once a month, Once every six months or less often"]
[]
["OPTIONAL CATEGORIES & QUESTIONS (alphabetical)"]
["Account Setup"]
["Please rate the Amount of information required to set up an account on this site"]
["Please rate the Number of steps required to set up an account on this site"]
["Please rate the Verification of account set-up on this site"]
["Please rate the Ease of choosing/modifying your password on this site"]
["Auction Sites - System"]
["Ease of putting an item up for bid"]
["Variety of payment options"]
["Ease of purchase"]
["Auction trustworthiness"]
["Return policy"]
["Auction Sites - Content"]
["Entertainment value"]
["Variety of items"]
["Organization of items"]
["Product descriptions"]
["Product visuals"]
["Tasks/Transactions"]
["Please rate the Ease of completing task(s) on this site. "]
["Please rate the Security of transactions on this site."]
["Please rate the Verification of task completion on this site."]
["Please rate the Availability of help with questions or problems on this site."]
["Privacy"]
["Please rate the Ability to limit sharing of your personal information on this site"]
["Please rate the Amount of personal information you are asked to submit on this site"]
["Please rate the Site's commitment to protecting your personal information"]
["Search Engines"]
["Please rate the Usefulness of search results on this site"]
["Please rate how this site Provides comprehensive search results"]
["Please rate the Organization of search results on this site"]
["Please rate how the Search feature helps you to narrow the results to find the information you want."]
["Shopping - Fulfillment"]
["Please rate the Time it took for order to arrive"]
["Please rate the Condition of order when received"]
["Please rate the Email updates of order status"]
["Please rate the Degree to which product met your expectations"]
["Shopping - Products"]
["Please rate the Product search capabilities on this site"]
["Please rate the Product selection on this site"]
["Please rate the Ability to browse on this site"]
["Please rate the Price on this site"]
["Please rate the Product descriptions on this site"]
["Please rate the Product images on this site"]
["Please rate the Immediate availability of items on this site"]
["Shopping - Purchasing"]
["Please rate the Ease of ordering on this site"]
["Please rate the Amount of information needed for billing/delivery on this site"]
["Please rate the Variety of shipping options on this site"]
["Please rate the Shipping costs on this site"]
["Please rate the Variety of payment options on this site"]
["Please rate the Adequacy of confirmation information on this site"]
["Please rate the Security of transactions on this site"]
["Shopping - Returns "]
["Please rate the Availability of information about the return process on this site"]
["Please rate the Ease of return process "]
["Please rate the Assistance provided by customer service staff on this site"]
["Please rate the Ability to return to an offline store"]