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[]
[]
[]
[null,null,"Questionnaire Management Guidelines"]
[]
[null,null,"Goals:"]
[null,null,"\u0098","One consolidated document to track all model and CQ changes throughout the life of the project"]
[null,null,"\u0098","Questionnaire always matches the live survey"]
[null,null,"\u0098","Easy and error-free way to submit CQ changes"]
[null,null,"\u0098","All changes tracked and reflected in one document (DOT will help)"]
[]
[null,null,"Questionnaire Resources:"]
[]
[null,null,1,null,"Questionnaire Design and Approval Process"]
[null,null,2,null,"Question Grouping Rules"]
[null,null,3,null,"OPS vs. Skip Logic Decision for \"Other, Please Specify\""]
[null,null,4,null,"Model and Custom Question Checks_ SRA"]
[null,null,5,null,"Model and Custom Question Checks_ Team LeadManager"]
[null,null,6,null,"Model and Custom Question Checks_ DOT"]

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["Model Instance Name: "]
["DHS CBP Satisfaction Survey"]
["MID:","ssYElM9JpFllEg5kc4gY4w=="]
["Date:","4/329/2010"]
["DHS CBP Satisfaction Survey"]
["Model questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction",null,"Return (1=Very Unlikely, 10=Very Likely)"]
[1,"Please rate the accuracy of information on this site.",21,"What is your overall satisfaction with this site?",24,"How likely are you to return to this site?"]
[2,"Please rate the quality of information on this site.",22,"How well does this site meet your expectations? ",null,"Recommend (1=Very Unlikely, 10=Very Likely)"]
[3,"Please rate the freshness of content on this site.",23,"How does this site compare to your idea of an ideal website? ",25,"How likely are you to recommend this site to someone else?"]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Primary Resource (1=Very Unlikely, 10=Very Likely)"]
[4,"Please rate the visual appeal of this site.",null,null,26,"How likely are you to use this site as your primary resource for information about CBP?"]
[5,"Please rate the balance of graphics and text on this site."]
[6,"Please rate the readability of the pages on this site. "]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[7,"Please rate how well the site is organized."]
[8,"Please rate the options available for navigating this site."]
[9,"Please rate how well the site layout helps you find what you are looking for."]
[10,"Please rate the number of clicks to get where you want on this site."]
[null,"Search (1=Poor, 10=Excellent, Don't Know)"]
[11,"Please rate the relevance of search results on this site."]
[12,"Please rate the organization of search results on this site."]
[13,"Please rate how well the search results help you decide what to select. "]
[14,"Please rate how well the search feature helps you to narrow the results to find what you want."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[15,"Please rate how quickly pages load on this site."]
[16,"Please rate the consistency of speed from page to page on this site."]
[17,"Please rate the ability to load pages without getting error messages on this site."]
[null,"Online Transparency (1=Poor, 10=Excellent, Don't Know)"]
[18,"Please rate how thoroughly this website discloses information about what this agency is doing."]
[19,"Please rate how quickly agency information is made available on this website."]
[20,"Please rate how well information about this agency's actions can be accessed by the public on this website."]

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["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["DHS CBP Satisfaction Survey",null,null,"underlined & italicized: RE-ORDER"]
["MID:","ssYElM9JpFllEg5kc4gY4w==",null,"pink: ADDITION"]
["Date: 4/29/2010",null,null,"blue + -->: REWORDING"]
[]
["DHS CBP Satisfaction Survey CUSTOM QUESTION LIST"]
["QID\n(Group ID)","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single or Multi","Required\nY/N","Special Instructions","CQ Label "]
["KFB08416",null,"How frequently do you visit the site?","First time",null,"Drop down,  select one","S","Y",null,"Frequency"]
[null,null,null,"More than once a day"]
[null,null,null,"Daily"]
[null,null,null,"About once a week"]
[null,null,null,"About once a month"]
[null,null,null,"Every few months"]
[null,null,null,"Every 6 months or less "]
["KFB08417",null,"What best describes your role when coming to this site?","U.S. Citizen/Legal Permanent Resident",null,"Checkbox,  one-up vertical","M","Y",null,"Role"]
[null,null,null,"International visitor"]
[null,null,null,"CBP employee"]
[null,null,null,"Homeland Security employee (non-CBP)"]
[null,null,null,"Other government employee (non-DHS)"]
[null,null,null,"Customs broker"]
[null,null,null,"Importer/Exporter"]
[null,null,null,"Job seeker"]
[null,null,null,"Student/Educator/Researcher"]
[null,null,null,"Elected official or staffer"]
[null,null,null,"Other"]
["KFB08418",null,"What area(s) of the site did you visit today?","About CBP",null,"Checkbox,  one-up vertical","M","Y",null,"Area Visited"]
[null,null,null,"Newsroom"]
[null,null,null,"Border Security"]
[null,null,null,"Travel"]
[null,null,null,"Trade"]
[null,null,null,"Careers"]
[null,null,null,"Alerts/Advisories"]
[null,null,null,"Tip Lines"]
[null,null,null,"Questions/Comments"]
[null,null,null,"Forms"]
[null,null,null,"En Espanol"]
[null,null,null,"What's New"]
[null,null,null,"Contacts"]
[null,null,null,"Ports"]
[null,null,null,"FOIA"]
[null,null,null,"Other"]
["KFB08419",null,"What was your primary reason for visiting the site today?","General information",null,"Radio button,  one-up vertical","S","Y",null,"Primary Reason"]
[null,null,null,"Travel process, requirements"]
[null,null,null,"Trade regulations"]
[null,null,null,"Border security progress"]
[null,null,null,"Agency accomplishments/news"]
[null,null,null,"Career opportunities"]
[null,null,null,"Importing/exporting requirements"]
[null,null,null,"How to file a complaint"]
[null,null,null,"Cargo security"]
[null,null,null,"Contact a port"]
[null,null,null,"Trade notices, rulings, decisions"]
[null,null,null,"Other"]
["KFB08420",null,"Did you find what you were looking for today?","Yes",null,"Drop down,  select one","S","Y",null,"Find info"]
[null,null,null,"Partially"]
[null,null,null,"No"]
["KFB08421",null,"What method did you use to find information on this site?","Site's search features",null,"Checkbox,  one-up vertical","M","Y",null,"Method"]
[null,null,null,"Advanced search"]
[null,null,null,"Top navigation bar"]
[null,null,null,"Left navigation bar"]
[null,null,null,"Quick links"]
[null,null,null,"Links in the page"]
[null,null,null,"Site map"]
[null,null,null,"By browsing"]

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["Types",null,"Instructions"]
["Text field,  <100 char",null,"Randomize"]
["Text area,  no char limit",null,"Shared"]
["Drop down,  select one",null,"OPS Group"]
["Radio button,  one-up vertical",null,"Matrix Group"]
["Radio button,  two-up vertical",null,"Rank Group"]
["Radio button,  three-up vertical",null,"Comparative Matrix Group"]
["Radio button,  scale, has don't know",null,"Skip Logic Group"]
["Radio button,  scale, no don't know",null,"Multiple Lists Group"]
["Checkbox,  one-up vertical",null,"Anchor Answer Choice"]
["Checkbox,  two-up vertical",null,"Partitioned"]
["Checkbox,  three-up vertical",null,"Adjust Template/Style Sheet"]