{"text_format":"2","workbook":"xls","n_sheets":3,"sheets":[" Current Model Qsts","Current Custom Qsts","Types"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":11,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

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["Model Instance Name: "]
["NHTSA"]
["MID:","gQxhR1hsRxERRwJVhkAtlg=="]
["Date:","2010-03-12"]
["Model questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction",null,"Return (1=Very Unlikely, 10=Very Likely)"]
[1,"Please rate the accuracy of information on this site.",20,"What is your overall satisfaction with this site? \n(1=Very Dissatisfied, 10=Very Satisfied)",23,"How likely are you to return to this site?"]
[2,"Please rate the quality of information on this site.",21,"How well does this site meet your expectations? \n(1=Falls Short, 10=Exceeds)",null,"Recommend (1=Very Unlikely, 10=Very Likely)"]
[3,"Please rate the freshness of content on this site.",22,"How does this site compare to your idea of an ideal website? \n(1=Not Very Close, 10=Very Close)",24,"How likely are you to recommend this site to someone else?"]
[null,"Functionality (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Primary Resource (1=Very Unlikely, 10=Very Likely)"]
[4,"Please rate the usefulness of the features provided on this site.",null,null,null,"How likely are you to use this site as your primary resource for obtaining information from this organization?"]
[5,"Please rate the convenience of the features on this site.",null,null,null,"Trust (1=Strongly Disagree, 10=Strongly Agree)"]
[6,"Please rate the variety of features on this site.",null,null,null,"I can count on this agency to act in my best interests."]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)",null,null,null,"I consider this agency to be trustworthy."]
[7,"Please rate the visual appeal of this site.",null,null,null,"This agency can be trusted to do what is right."]
[8,"Please rate the balance of graphics and text on this site."]
[9,"Please rate the readability of the pages on this site. "]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[10,"Please rate how well the site is organized."]
[11,"Please rate the options available for navigating this site."]
[12,"Please rate how well the site layout helps you find what you are looking for."]
[13,"Please rate the number of clicks to get where you want on this site."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[14,"Please rate how quickly pages load on this site."]
[15,"Please rate the consistency of speed from page to page on this site."]
[16,"Please rate the ability to load pages without getting error messages on this site."]
[null,"Online Transparency (1=Poor, 10=Excellent, Don't Know)"]
[17,"Please rate how thoroughly this website discloses information about what this agency is doing."]
[18,"Please rate how quickly agency information is made available on this website."]
[19,"Please rate how well information about this agency's actions can be accessed by the public on this website."]

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["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["NHTSA",null,null,"underlined & italicized: RE-ORDER"]
["MID: gQxhR1hsRxERRwJVhkAtlg==",null,null,"pink: ADDITION"]
["Date:","2008-03-01",null,"blue + -->: REWORDING"]
[]
["NHTSA CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single or Multi","Required\nY/N","Special Instructions","CQ Label"]
["CWS04090",null,"How frequently do you visit this site?","Daily",null,"Dropdown (Select-one)","Single","Y"]
[null,null,null,"Two to three times per week"]
[null,null,null,"About once a month"]
[null,null,null,"Every few months"]
[null,null,null,"Every 6 months or less "]
[null,null,null,"First-time visitor"]
["CWS04091",null,"What best describes your role during your site visit today?","State or local government employee",null,"Drop down,  select one","Single","Y","Skip Logic Group"]
[null,null,null,"Parent"]
[null,null,null,"Consumer"]
[null,null,null,"Traffic Safety Advocate"]
[null,null,null,"Manufacturer"]
[null,null,null,"Industry group member"]
[null,null,null,"Researcher"]
[null,null,null,"Other (please specify)","A"]
["CWS04092","A","Other best describes",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
["CWS04093",null,"What type(s) of information were you looking for on the site?","Driving Safety",null,"Checkbox,  one-up vertical","Multi","Y","Skip Logic Group"]
[null,null,null,"Vehicle Safety"]
[null,null,null,"Research "]
[null,null,null,"Data"]
[null,null,null,"Laws & Regulations"]
[null,null,null,"Child Safety Seats","B"]
[null,null,null,"About NHTSA"]
[null,null,null,"Other (please specify)","A"]
["CWS04094","A","Other information",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
["CWS04095","B","What type(s) of child safety seat information were you looking for?","Child safety seat recalls",null,"Checkbox,  one-up vertical","Multi","Y","Skip Logic Group"]
[null,null,null,"Seat ratings"]
[null,null,null,"Inspection center locations"]
[null,null,null,"Car seat installation information"]
[null,null,null,"Instructional videos"]
[null,null,null,"Other (please specify)","C"]
["CWS04096","C","Other child safety seat information",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
["CWS04097",null,"Did you come to the site today to file a complaint?","Yes","C","Radio button,  one-up vertical","Single","Y","Skip Logic Group"]
[null,null,null,"No"]
["CWS04098","C","What type of complaint?","Vehicle  ",null,"Drop down,  select one","Single","Y","Skip Logic Group"]
[null,null,null,"Tires"]
[null,null,null,"Equipment"]
[null,null,null,"Child Restraints"]
[null,null,null,"Consumer"]
[null,null,null,"Other (please specify)","A"]
["CWS04099","A","Other type of complaint",null,null,"Text area,  no char limit","Single","N","Skip Logic Group"]
["CWS04100","C","Did you file your complaint?","Yes",null,"Radio button,  one-up vertical","Single","Y","Skip Logic Group"]
[null,null,null,"No","D"]
["CWS04101","D","If you did not file your complaint, why not?",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
["CWS04102","C","If you could improve one area of the complaint process, what would it be?",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
["CWS04103",null,"Were you able to find what you were looking for on the site today?","Yes",null,"Radio button,  one-up vertical","Single","Y","Skip Logic Group"]
[null,null,null,"No","E"]
["CWS04104","E","What were you looking for that you could not find?",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
["CWS04105",null,"Did you have any trouble navigating the site today?","Yes","F","Radio button,  one-up vertical","Single","Y","Skip Logic Group"]
[null,null,null,"No"]
["CWS04106","F","What type of difficulty did you encounter with the navigation process?","Too many links to choose from",null,"Drop down,  select one","Single","Y","Skip Logic Group"]
[null,null,null,"Links did not take me where I expected"]
[null,null,null,"Links/labels were difficult to understand"]
[null,null,null,"Technical difficulties (e.g. broken links, error messages)"]
[null,null,null,"Other (please specify)","A"]
["CWS04107","A","Other navigational difficulties  ",null,null,"Text area,  no char limit","Single","N","Skip Logic Group"]
["CWS04108",null,"Did you use the search feature today?","Yes","G","Radio button,  one-up vertical","Single","Y","Skip Logic Group"]
[null,null,null,"No"]
["CWS04109","G","Please describe your experience with the site's search feature.\n","I did not have any difficulty with the search feature",null,"Checkbox,  one-up vertical","Multi","Y"]
[null,null,null,"Returned results that were too similar/redundant"]
[null,null,null,"Results were not relevant to my search terms or needs"]
[null,null,null,"Returned too many results"]
[null,null,null,"Returned not enough results"]
[null,null,null,"I was not sure what words to use in my search"]
[null,null,null,"Search speed was too slow"]
[null,null,null,"Search required too many refinements to get to what I wanted"]
[null,null,null,"Other (please specify)","A"]
["CWS04110","A","Other search difficulties  ",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
["CWS04111",null,"Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?  ",null,null,"Text area,  no char limit",null,"N"]
["CWS04112",null,"What additional features or options would you most like to see added to the NHTSA site?",null,null,"Text area,  no char limit",null,"N"]

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["Types",null,"Instructions"]
["Text field,  <100 char",null,"Randomize"]
["Text area,  no char limit",null,"Shared"]
["Drop down,  select one",null,"OPS Group"]
["Radio button,  one-up vertical",null,"Matrix Group"]
["Radio button,  two-up vertical",null,"Rank Group"]
["Radio button,  three-up vertical",null,"Comparative Matrix Group"]
["Radio button,  scale, has don't know",null,"Skip Logic Group"]
["Radio button,  scale, no don't know",null,"Multiple Lists Group"]
["Checkbox,  one-up vertical",null,"Anchor Answer Choice"]
["Checkbox,  two-up vertical",null,"Partitioned"]
["Checkbox,  three-up vertical",null,"Adjust Template/Style Sheet"]