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[]
[]
[]
[null,null,"Questionnaire Management Guidelines"]
[]
[null,null,"Goals:"]
[null,null,"\u0098","One consolidated document to track all model and CQ changes throughout the life of the project"]
[null,null,"\u0098","Questionnaire always matches the live survey"]
[null,null,"\u0098","Easy and error-free way to submit CQ changes"]
[null,null,"\u0098","All changes tracked and reflected in one document (DOT will help)"]
[]
[null,null,"Basic rules:"]
[]
[null,null,1,"This questionnaire has to match the live survey "]
[null,null,2,"All changes to the live measure need to be tracked and archived in one document"]
[null,null,3,"All CQ change requests have to be submitted using this document"]
[]
[{"$nulls":4},"SRA: ","1) marks up changes and submits the entire document to DOT"]
[]
[{"$nulls":4},"DOT: ","1) archives change request on separate tab"]
[{"$nulls":5},"2) implements change(s)"]
[{"$nulls":5},"3) updates the document to reflect all implemented changes in the \"clean\" questionnaire - SRA can send to the client and use for future CQ changes"]
[]
[null,null,4,"DOT safeguards correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding"]

{"sheet":"Suggested Model Qsts","index":1,"n_rows":39,"n_cols":6,"rows_kept":39,"cut":false,"hidden":false,"merged":[[5,0,5,5],[4,0,4,1],[3,1,3,2],[6,0,6,5]],"flags":["formulas_cached_only"]}
["Model Instance Name: "]
["DHS Satisfaction Survey - Transparency"]
["MID:"]
["Date:","2009-10-30"]
[]
["DHS Satisfaction Survey - Transparency MODEL QUESTION LIST"]
["Model questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Likelihood to Return (1= Very Unlikely, 10=Very Likely)"]
[1,"Please rate your perception of the accuracy of information on this site.",24,"What is your overall satisfaction with this site? \n(1=Very Dissatisfied, 10=Very Satisfied)",27,"How likely are you to return to this site?"]
[2,"Please rate the quality of information on this site.",25,"How well does this site meet your expectations? \n(1=Falls Short, 10=Exceeds)",null,"Recommend (1= Very Unlikely, 10=Very Likely)"]
[3,"Please rate the freshness of content on this site.",26,"How does this site compare to your idea of an ideal website? \n(1=Not Very Close, 10=Very Close)",28,"How likely are you to recommend this site to someone else?"]
[null,"Functionality (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Primary Resource (1= Very  Unlikely, 10=Very Likely)"]
[4,"Please rate the usefulness of the activities provided on this site.",null,null,29,"How likely are you to use this site as your primary resource for homeland security information?"]
[5,"Please rate the convenience of the activities on this site .",null,null,null,"Future Participation (1=Very Unlikely, 10=Very Likely)"]
[6,"Please rate the choices of activities on this site.",null,null,30,"How likely are you to express your thoughts or ideas to this agency in the next 90 days?"]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Organization Satisfaction (1=Very Unlikely, 10=Very Likely)"]
[7,"Please rate the visual appeal of this site.",null,null,31,"How satisfied are you with the Department of Homeland Security overall?"]
[8,"Please rate the balance of graphics and text on this site.",null,null,null,"Trust (1=Strongly Disagree, 10=Strongly Agree)"]
[9,"Please rate the readability of the pages on this site. ",null,null,32,"I can count on this agency to act in my best interests."]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)",null,null,33,"I consider this agency to be trustworthy."]
[10,"Please rate how well the site is organized.",null,null,34,"This agency can be trusted to do what is right."]
[11,"Please rate the options available for navigating this site."]
[12,"Please rate how well the site layout helps you find what you are looking for."]
[13,"Please rate the number of clicks to get where you want on this site."]
[null,"Search (1=Poor, 10=Excellent, Don't Know)"]
[14,"Please rate the relevance of search results on this site."]
[15,"Please rate the organization of search results on this site."]
[16,"Please rate how well the search results help you decide what to select. "]
[17,"Please rate how well the search feature helps you to narrow the results to find what you want."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[18,"Please rate how quickly pages load on this site."]
[19,"Please rate the consistency of speed from page to page on this site."]
[20,"Please rate the ability to load pages without getting error messages on this site."]
[null,"Online Transparency (1=Poor, 10=Excellent, Don't Know)"]
[21,"Please rate how thoroughly this website discloses information about what this agency is doing."]
[22,"Please rate how quickly agency information is made available on this website."]
[23,"Please rate how well information about this agency's actions can be accessed by the public on this website."]

{"sheet":"Suggested Custom Qsts","index":2,"n_rows":164,"n_cols":9,"rows_kept":164,"cut":false,"hidden":false,"merged":[[5,0,5,8]],"flags":["formulas_cached_only"]}
["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["DHS Satisfaction Survey - Transparency",null,null,"underlined & italicized: RE-ORDER"]
["MID: ",null,null,"pink: ADDITION"]
["Date: ","2009-10-30",null,"blue + -->: REWORDING"]
[null,null,null,"violet (bold): SKIP-LOGIC"]
["DHS Satisfaction Survey - Transparency CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single or Multi","Required\nY/N","Special Instructions"]
["KFB06121",null,"How frequently do you visit this site?","First time",null,"Drop down,  select one",null,"Y"]
[null,null,null,"More than once a day"]
[null,null,null,"Daily"]
[null,null,null,"About once a week"]
[null,null,null,"About once a month"]
[null,null,null,"Every 6 months or less "]
["KFB06122",null,"What best describes your role when coming to this site?","General Public",null,"Drop down,  select one",null,"Y","Skip Logic Group"]
[null,null,null,"First Responder"]
[null,null,null,"Business Stakeholder"]
[null,null,null,"Federal, State, Local, Tribal Partner"]
[null,null,null,"Department of Homeland Security Employee or Contractor"]
[null,null,null,"Veteran"]
[null,null,null,"Congressional staff/member"]
[null,null,null,"Media"]
[null,null,null,"Student / Educator"]
[null,null,null,"Researcher"]
[null,null,null,"Job Seeker"]
[null,null,null,"Other, please specify","A"]
["KFB06123","A","What is your role when coming to this site?",null,null,"Text field,  <100 char",null,"N","Skip Logic Group"]
["KFB06124",null,"What area of the site are you primarily visiting today?","Counterterrorism ",null,"Drop down,  select one",null,"Y","Skip Logic Group"]
[null,null,null,"Border Security "]
[null,null,null,"Preparedness, Response and Recovery"]
[null,null,null,"Immigration"]
[null,null,null,"Unified DHS "]
[null,null,null,"Press Room"]
[null,null,null,"About Department of Homeland Security"]
[null,null,null,"Contact Us"]
[null,null,null,"Open for Business"]
[null,null,null,"Science and Technology "]
[null,null,null,"First Responders"]
[null,null,null,"Citizens"]
[null,null,null,"Careers"]
[null,null,null,"Government"]
[null,null,null,"Business "]
[null,null,null,"Travelers "]
[null,null,null,"Leadership Journal"]
[null,null,null,"The Blog "]
[null,null,null,"Other, please specify","A"]
["KFB06125","A","What is the other reason you are visiting the site today?",null,null,"Text field,  <100 char",null,"N","Skip Logic Group"]
["KFB06126",null,"What is your main reason for coming to this site today?","Find a form ",null,"Drop down,  select one",null,"Y","Skip Logic Group"]
[null,null,null,"Research activities and programs"]
[null,null,null,"Report an incident"]
[null,null,null,"Find laws and regulations"]
[null,null,null,"Find news about the Department"]
[null,null,null,"Find grant information"]
[null,null,null,"Research training and technical assistance"]
[null,null,null,"Look up travel security procedures"]
[null,null,null,"Find information on port and border security"]
[null,null,null,"Find information about visiting the United States"]
[null,null,null,"Find information on preparing for disasters/emergencies"]
[null,null,null,"Research immigration benefits and information"]
[null,null,null,"Find contact information"]
[null,null,null,"Interact with the Department"]
[null,null,null,"Look up contract opportunities"]
[null,null,null,"File a complaint"]
[null,null,null,"Find employment"]
[null,null,null,"Learn about Department of Homeland Security"]
[null,null,null,"Other, please specify","A"]
["KFB06127","A","What is the other reason you came to this site today?",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
["KFB06128",null,"Did you find the information you were looking for?","Yes",null,"Radio button,  one-up vertical",null,"Y","Skip Logic Group"]
[null,null,null,"No","A"]
[null,null,null,"Partially"]
[null,null,null,"Still looking"]
["KFB06129","A","What specifically were you trying to find?",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
["KFB06130",null,"Please select all of the choices that were true for you as you looked for information on the site today: ","I didn't have any difficulty finding information ",null,"Checkbox,  one-up vertical","Multi",null,"Skip Logic Group"]
[null,null,null,"I know you have a particular document, but I can't find it "]
[null,null,null,"I wasn't sure how to look for what I wanted "]
[null,null,null,"I found the document I needed, but it took too long to find it "]
[null,null,null,"Other difficulty, please specify","A"]
["KFB06131","A","What other difficulty did you have finding information?",null,null,"Text area,  no char limit",null,"Y","Skip Logic Group"]
["KFB06132",null,"Did you use the web site's search feature today?  ","Yes","C, D","Radio button,  one-up vertical",null,"Y","Skip Logic Group"]
[null,null,null,"No","A"]
["KFB06133","A","Why did you not use the search feature?    ","Prefer other method of navigation",null,"Radio button,  one-up vertical"]
[null,null,null,"Did not need search, found information quickly"]
[null,null,null,"Other, please specify","B",null,null,null,"Skip Logic Group"]
["KFB06134","B","What is the other reason you did not use the search feature?",null,null,"Text area,  no char limit",null,null,"Skip Logic Group"]
["KFB06135","C","Did the top results answer your question? ","Yes ",null,"Radio button,  one-up vertical",null,null,"Skip Logic Group"]
[null,null,null,"Partially "]
[null,null,null,"No "]
["KFB06136","D","What type of difficulty, if any, did you encounter with the search feature?","Encountered no difficulties",null,"Radio button,  one-up vertical",null,"N","Skip Logic Group"]
[null,null,null,"Returned too many results"]
[null,null,null,"Returned not enough or no results"]
[null,null,null,"Results were not relevant to my search terms or needs"]
[null,null,null,"Results were too similar/redundant"]
[null,null,null,"I was not sure what words to use in my search"]
[null,null,null,"Search required too many refinements to get what I needed"]
[null,null,null,"Search speed was too slow"]
[null,null,null,"Other, please specify","E"]
["KFB06137","E","What other search difficulty did you encounter today?",null,null,"Text area,  no char limit"]
["KFB06138",null,"What, if any, navigation issues did you encounter during your visit? (select all that apply)","I did not navigate to find information",null,"Checkbox,  one-up vertical",null,null,"Skip Logic Group"]
[null,null,null,"I couldn't tell what I would get if I clicked on a document link "]
[null,null,null,"Navigation links are not clear / too much Jargon"]
[null,null,null,"Navigation categories are not clear / too much Jargon"]
[null,null,null,"I did not experience any navigation difficulties"]
[null,null,null,"Too many links or navigational choices"]
[null,null,null,"Some links did not take me where I expected"]
[null,null,null,"I was able to navigate to the general area, but could not find the specific content I needed"]
[null,null,null,"I experienced broken links, error messages, or other technical difficulties"]
[null,null,null,"Other navigational issue, please specify","A"]
["KFB06139","A","What other navigational issues did you encounter?",null,null,"Text area,  no char limit",null,"Y","Skip Logic Group"]
["KFB06140",null,"What is your primary method of searching for information on this site?","Search feature of the site","A","Drop down,  select one",null,"Y","Skip Logic Group"]
[null,null,null,"Navigating through the web pages"]
[null,null,null,"Top navigation bar"]
[null,null,null,"Left navigation bar"]
[null,null,null,"Links in the pages"]
[null,null,null,"Site Map"]
[null,null,null,"Bookmarks"]
[null,null,null,"Internet search engine"]
[null,null,null,"Links from other websites"]
[null,null,null,"Other, please specify","B"]
["KFB06141","B","What other method did you use to find information?",null,null,"Text area,  no char limit",null,null,"Skip Logic Group"]
["KFB06142",null,"Which of the following social media services have you participated in during the last month? Select all that apply","I do not use social media services",null,"Checkbox,  one-up vertical","Multi","Y","Skip Logic Group"]
[null,null,null,"Facebook ","A, C"]
[null,null,null,"Twitter ","C"]
[null,null,null,"YouTube ","C"]
[null,null,null,"MySpace ","C"]
[null,null,null,"LinkedIn ","C"]
[null,null,null,"Second Life ","C"]
[null,null,null,"Internet Forums ","C"]
[null,null,null,"Blogs ","C"]
[null,null,null,"Other, please specify:","B, C"]
["KFB06143","B","What other social media services have you used in the last month?",null,null,"Text area,  no char limit",null,null,"Skip Logic Group"]
["KFB06144","A","How likely are you to use Facebook for information about the Department of Homeland Security?","1=Not very likely",null,"Radio button,  scale, has don't know","Single","Y","Skip Logic Group"]
[null,null,null,2]
[null,null,null,3]
[null,null,null,4]
[null,null,null,5]
[null,null,null,6]
[null,null,null,7]
[null,null,null,8]
[null,null,null,9]
[null,null,null,"10=Extremely likely"]
[null,null,null,"Don't Know "]
["KFB06145","C","Please indicate on which social media services you have seen a Department of Homeland Security presence (i.e. materials or links).  Select all that apply.","I have not seen a Homeland Security presence on any social media services",null,"Checkbox,  one-up vertical","Multi","Y","Skip Logic Group"]
[null,null,null,"Blogs "]
[null,null,null,"Facebook "]
[null,null,null,"MySpace "]
[null,null,null,"Virtual Worlds"]
[null,null,null,"Twitter "]
[null,null,null,"YouTube "]
[null,null,null,"Other, please specify","D"]
["KFB06146","D","In which other social media services have you seen a Department of Homeland Security presence?",null,null,"Text area,  no char limit",null,null,"Skip Logic Group"]
["KFB06147",null,"Do you use your mobile phone to access Web Information?","Yes","A","Radio button,  one-up vertical",null,"Y","Skip Logic Group"]
[null,null,null,"No"]
["KFB06148","A","Would you use your moblie phone to access homeland security information?","Yes",null,"Radio button,  one-up vertical",null,null,"Skip Logic Group"]
[null,null,null,"No"]
["KFB06149",null,"Please select your age range.","17 or under",null,"Radio button,  one-up vertical","Single","Y"]
[null,null,null,"18-24"]
[null,null,null,"25-34"]
[null,null,null,"35-44"]
[null,null,null,"45-54"]
[null,null,null,"55-64"]
[null,null,null,"65 or older"]
[null,null,null,"Prefer not to answer"]
["KFB06150",null,"If you can make one improvement to this site, what would it be?",null,null,"Text area,  no char limit",null,"n"]
["KFB06151",null,"Do you have any other comments about this site?",null,null,"Text area,  no char limit",null,"n"]
["KFB06152",null,"Other feedback about the Department--please do not include any personally identifiable information",null,null,"Text area,  no char limit",null,"N"]

{"sheet":"change_example CQsts (x-1-08)","index":3,"n_rows":77,"n_cols":9,"rows_kept":77,"cut":false,"hidden":true,"merged":[[3,1,3,2],[5,0,5,8]],"flags":["formulas_cached_only"]}
["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["DHS Satisfaction Survey - Transparency",null,null,"underlined & italicized: RE-ORDER"]
["MID: ",null,null,"pink: ADDITION"]
["Date:","2008-03-01",null,"blue + -->: REWORDING"]
[null,null,null,"violet (bold): SKIP-LOGIC"]
["DHS Satisfaction Survey - Transparency CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single or Multi","Required\nY/N","Special Instructions"]
["CQ0004444",null,"How frequently do you visit this site?","Daily",null,"Dropdown (Select-one)","Single","Y"]
[null,null,null,"Two to three times per week"]
[null,null,null,"About once a month"]
[null,null,null,"Every few months"]
[null,null,null,"Every 6 months or less often"]
[null,null,null,"This is my first time visiting this site"]
["CQ0004444",null,"Are you a registered user on this site?","I am registered\n",null,"Radio button,  one-up vertical","Single","Y","Randomize"]
[null,null,null,"I am not registered, and do not intend to","A"]
[null,null,null,"I am not registered, but intend to register during my visit today"]
["CQ0004444","A","Please explain why you do not intend to register?  ",null,null,"Text area,  no char limit","Single","N"]
["CQ0004444",null,"What best describes your primary reason for visiting the site today?","Researching products for possible inclusion in a design","B","Radio button,  one-up vertical","Single","Y"]
[null,null,null,"Gathering information on a product or manufacturer specified in a design","C"]
[null,null,null,"Other (please specify)","A"]
["CQ0004444","A","Other primary reason",null,null,"Text area,  no char limit","Single","N"]
["CQ0004444","B","What type of information were you looking for when researching products for the possible inclusion in a design?  ","Spec",null,"Checkbox,  one-up vertical","Multi","Y"]
[null,null,null,"3D models"]
[null,null,null,"Product application"]
[null,null,null,"Green information"]
[null,null,null,"Manufacturer's contacts"]
[null,null,null,"Cost"]
[null,null,null,"Other"]
["CQ0004444","C","What type of information were you looking for when researching products for the possible inclusion in a design?  ","CAD",null,"Checkbox,  one-up vertical","Multi","Y"]
[null,null,null,"Spec"]
[null,null,null,"3D models"]
[null,null,null,"Green information"]
[null,null,null,"Product application"]
[null,null,null,"Manufacturer's contacts"]
[null,null,null,"Cost"]
[null,null,null,"Other"]
["CQ0004444",null,"How were you primarily seeking information on sweets.com?","Search by keyword feature",null,"Radio button,  one-up vertical","Single","Y"]
[null,null,null,"Browse by master format feature"]
[null,null,null,"Other (please specify)","A"]
["CQ0004444","A","Other reason seeking information",null,null,"Text field,  <100 char","Single","N"]
["CQ0004444",null,"Were you able to find what you were looking for today?","Yes",null,"Radio button,  one-up vertical","Single","Y"]
[null,null,null,"No","B"]
[null,null,null,"Not sure","C,D"]
["CQ0004444","A","Why were you not able to find what you were looking for? ","I could not find the manufacturer I was looking for",null,"Radio button,  one-up vertical","Single","Y"]
[null,null,null,"I could not find the product I was looking for"]
[null,null,null,"I haven’t completed my search on sweets.com yet"]
[null,null,null,"The search results did not appear relevant"]
[null,null,null,"Other"]
["CQ0004444","B","Since you could not find what you were looking for, what do you plan to do next? ","Continue looking for the information at this site",null,"Drop down,  select one","Single","Y"]
[null,null,null,"Call Sweets.com customer service "]
[null,null,null,"E-mail Sweets.com customer service "]
[null,null,null,"Return to this site later and try again"]
[null,null,null,"Conduct a new internet search "]
[null,null,null,"Visit other building product sites","E"]
[null,null,null,"Other"]
["CQ0004444","C","Why were you not sure?","I haven’t completed my search on sweets.com yet",null,"Radio button,  one-up vertical","Single","Y"]
[null,null,null,"I am not sure how to find the product I am looking for"]
[null,null,null,"Could not find the product I was looking for under the division it should be listed in"]
[null,null,null,"The search results did not appear relevant"]
[null,null,null,"Other"]
["CQ0004444","D","Since you were not sure, what do you plan to do next? ","Continue looking for the information at this site",null,"Drop down,  select one","Single","Y"]
[null,null,null,"Call Sweets.com customer service "]
[null,null,null,"E-mail Sweets.com customer service "]
[null,null,null,"Return to this site later and try again"]
[null,null,null,"Conduct a new internet search "]
[null,null,null,"Visit other building product sites","F"]
[null,null,null,"Other"]
["CQ0004444","E","What other site(s) do you plan to visit?  ",null,null,"Text area,  no char limit","Single","N"]
["CQ0004444","F","What other site(s) do you plan to visit?  ",null,null,"Text area,  no char limit","Single","N"]
["CQ0004444",null,"What other sources do you use to search for construction product information?","Google",null,"Checkbox,  one-up vertical","Multi","Y"]
[null,null,null,"Other search engine (i.e.: Yahoo!, Teoma, Dogpile, etc.)"]
[null,null,null,"Reed First Source"]
[null,null,null,"4specs"]
[null,null,null,"Arcat"]
[null,null,null,"Manufacturers websites"]
[null,null,null,"Sweets catalog"]
[null,null,null,"Other"]

{"sheet":"Types","index":4,"n_rows":12,"n_cols":3,"rows_kept":12,"cut":false,"hidden":true,"merged":[],"flags":["formulas_cached_only"]}
["Types",null,"Instructions"]
["Text field,  <100 char",null,"Randomize"]
["Text area,  no char limit"]
["Drop down,  select one"]
["Radio button,  one-up vertical"]
["Radio button,  two-up vertical"]
["Radio button,  three-up vertical"]
["Radio button,  scale, has don't know"]
["Radion button,  scale, no don't know"]
["Checkbox,  one-up vertical"]
["Checkbox,  two-up vertical"]
["Checkbox,  three-up vertical"]