{"text_format":"2","workbook":"xls","n_sheets":3,"sheets":["NEW Model Qsts","NEW Custom Qsts","Types"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":2,"defined_names":10,"comments":1,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

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[null,"EPA Satisfaction Survey"]
[null,"EPA"]
["MID:","UpZB94sModktFY0hAdNJlg=="]
[null,"9.25.09"]
["\\"]
["Model questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction",null,"Likelihood to Return (1=Very Unlikely, 10=Very Likely)"]
[null,"Please rate the accuracy of information on this site.",null,"What is your overall satisfaction with this site? \n(1=Very Dissatisfied, 10=Very Satisfied)",null,"How likely are you to return to this site?"]
[null,"Please rate the quality of information on this site.",null,"How well does this site meet your expectations? \n(1=Falls Short, 10=Exceeds)",null,"Recommend (1=Very Unlikely, 10=Very Likely)"]
[null,"Please rate the freshness of content on this site.",null,"How does this site compare to your idea of an ideal website? \n(1=Not Very Close, 10=Very Close)",null,"How likely are you to recommend this site to someone else?"]
[null,"Functionality (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Primary Resource (1=Very Unlikely, 10=Very Likely)"]
[null,"Please rate the usefulness of the features provided on this site.",null,null,null,"How likely are you to use this site as your primary resource for obtaining information from this agency?"]
[null,"Please rate the convenience of the features on this site.",null,null,null,"Trust (1=Strongly Disagree, 10=Strongly Agree)"]
[null,"Please rate the variety of features on this site.",null,null,null,"I can count on this company to act in my best interests."]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)",null,null,null,"I consider this company to be trustworthy."]
[null,"Please rate the visual appeal of this site.",null,null,null,"This company can be trusted to do what is right."]
[null,"Please rate the balance of graphics and text on this site.",null,null,null,"Future Participation (1=Very Unlikely, 10=Very Likely)"]
[null,"Please rate the readability of the pages on this site. ",null,null,null,"How likely are you to express your thoughts or ideas to this agency in the next 90 days?"]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate how well the site is organized."]
[null,"Please rate the options available for navigating this site."]
[null,"Please rate how well the site layout helps you find what you are looking for."]
[null,"Please rate the number of clicks to get where you want on this site."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate how quickly pages load on this site."]
[null,"Please rate the consistency of speed from page to page on this site."]
[null,"Please rate the ability to load pages without getting error messages on this site."]
[null,"Online Transparency (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate how thoroughly this website discloses information about what this agency is doing."]
[null,"Please rate how quickly agency information is made available on this website."]
[null,"Please rate how well information about this agency's actions can be accessed by the public on this website."]
[null,"Search (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the relevance of search results on this site."]
[null,"Please rate the organization of search results on this site."]
[null,"Please rate how well the search results help you decide what to select. "]
[null,"Please rate how well the search feature helps you to narrow the results to find what you want."]

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["EPA Satisfaction Survey",null,null,"red & strike-through:  DELETE"]
["EPA",null,null,"underlined & italicized: RE-ORDER"]
["MID:","UpZB94sModktFY0hAdNJlg==",null,"pink: ADDITION"]
["Date: 9/25/2009",null,null,"blue + -->: REWORDING"]
[]
["EPA CUSTOM QUESTION LIST"]
["QID\n(Group ID)","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single or Multi","Required\nY/N","Special Instructions","CQ Label "]
["AED08917",null,"For this visit to the EPA Web site, which of the following best describes you? ","Business","A","Radio Button One Up Vertical","Single","Y","OPS Group","Role"]
[null,null,null,"Federal government","B"]
[null,null,null,"State government"]
[null,null,null,"Local government"]
[null,null,null,"Educator (teacher, professor)"]
[null,null,null,"Librarian"]
[null,null,null,"Scientist"]
[null,null,null,"Student"]
[null,null,null,"Parent/adult helping a child"]
[null,null,null,"General public"]
[null,null,null,"Other, please specify:","C"]
["AED08918","C","Please specify your role in visiting this website:",null,null,"Text area,  no char limit","Single","N","OPS Group","Other Role"]
["AED08919","A","Which of the following best describes your work?","Regulated company/entity",{"$nulls":5},"Business Work"]
[null,null,null,"EPA contractor"]
[null,null,null,"Contractor for other federal agency "]
[null,null,null,"Other, please specify: ","D"]
["AED08920","D","Please specify your business role:",null,null,"Text area,  no char limit","Single","N","OPS Group","Other Work"]
["AED08921","B","Are you an EPA employee?","Yes",null,"Radio button,  one-up vertical",null,null,null,"EPA employee"]
[null,null,null,"No"]
["AED08922",null,"How frequently do you use the EPA.gov Web site?","Daily",null,"Radio Button One Up Vertical","Single","Y",null,"Frequency"]
[null,null,null,"Weekly"]
[null,null,null,"Monthly"]
[null,null,null,"A couple of times a year"]
[null,null,null,"About once a year"]
[null,null,null,"This is my first time"]
["AED08923",null,"When coming to the EPA site, did you know the exact page or application (page with information about a specific place, i.e.. MyEnvironment, PRI Explorer and EnviroFacts) you were looking for? ","Yes, I knew the exact page/application I wanted",null,"Radio button,  one-up vertical","Single","Y",null,"EPA Page"]
[null,null,null,"I had a good idea of the pages I wanted"]
[null,null,null,"No, I was looking for a specific topic, but didn't know what I'd find"]
[null,null,null,"No, I was just browsing the site"]
["AED08924",null,"Please check each of the following tools you used to locate information on the site today: ","Search box","A","Checkbox,  one-up vertical","Multi","Y","OPS Group","Tools to Locate Info"]
[null,null,null,"Advanced search","A"]
[null,null,null,"Left navigation bar"]
[null,null,null,"Resources"]
[null,null,null,"A-Z Index"]
[null,null,null,"Browse all topics"]
[null,null,null,"Did not use any of these tools"]
[null,null,null,"Other, please specify:","B"]
["AED08925","B","Please specify the other tools you used to locate information. ",null,null,"Text area,  no char limit","Single","N","OPS Group","Other Tools Locate"]
["AED08926","A","Which of the following best describes your experience with the Search Tools? ","I did not encounter any difficulties/search worked well",null,"Radio button,  one-up vertical","Single","N","OPS Group","Search Tools"]
[null,null,null,"Returned too many results"]
[null,null,null,"Returned results that were similar/redundant"]
[null,null,null,"I was not sure what words to use in my search"]
[null,null,null,"Search required too many refinements to get what I wanted"]
[null,null,null,"Search returned no results at all "]
[null,null,null,"Other, please specify: ","C"]
["AED08927","C","Please describe your experience with the search tool:",null,null,"Text area,  no char limit","Single","N","OPS Group","Other Search Tool"]
["AED08928","A","When using the search feature, did you use the Blue Folders to help narrow your search? ","No, did not use the folders.",null,"Radio button,  one-up vertical","Single","N","OPS Group","Blue Folders"]
[null,null,null,"Yes and the folders helped to narrow my search."]
[null,null,null,"Yes, but the folders did not help narrow my search. ","D"]
["AED08929","D","Could you please briefly explain why the blue folders did  not help with narrowing your search: ",null,null,"Text area,  no char limit","Single","N","OPS Group","Other Blue folders"]
["AED08930",null,"Which of the following best describes your navigation experience on the site:","I did not have difficulty navigating the site",null,"Radio button,  one-up vertical","Single","Y","OPS Group","Navigation"]
[null,null,null,"I had difficulty navigating the site","A"]
["AED08931","A","Which of the following navigation difficulties did you have:","Could not navigate back to previous information",null,"Checkbox,  one-up vertical","Multi","N","OPS Group","Navigation Difficulties"]
[null,null,null,"Would often feel lost, not know where I was"]
[null,null,null,"Links did not take me where I expected"]
[null,null,null,"Links/labels are difficult to understand"]
[null,null,null,"Too many links or navigational choices"]
[null,null,null,"Had technical difficulties (e.g. broken links, error messages)"]
[null,null,null,"Other, please specify:","B"]
["AED08932","B","Please describe the difficulty you had with navigating the site today: ",null,null,"Text area,  no char limit","Single","N","OPS Group","Other Nav "]
["AED08933",null,"If you visited the EPA home page, did the tools on the page help you find the information you wanted? ","Yes",null,"Radio button,  one-up vertical","Single","Y","OPS Group","Home Page"]
[null,null,null,"No","A"]
[null,null,null,"I did not visit the EPA homepage"]
["AED08934","A","Are there any changes to the EPA home page that would help you in locating information on the site?",null,null,"Text area,  no char limit","Single","N","OPS Group","Other Home Page"]
["AED08935",null,"Did you find the information you were looking for today? ","Yes",{"$nulls":5},"Find What Looking For"]
[null,null,null,"Partially","A"]
[null,null,null,"No","A"]
["AED08936","A","If you did not find all the information you were looking for, what couldn't you find? ",null,null,"Text area,  no char limit","Single","N","OPS Group","Did Not Find"]
["AED08937",null,"Which of the following topics best describes the reason for your visit today? ","Air",null,"Radio Button One Up Vertical","Single","Y","OPS Group","Reason for Visit"]
[null,null,null,"Water"]
[null,null,null,"Waste/Pollution"]
[null,null,null,"Chemicals"]
[null,null,null,"Climate change"]
[null,null,null,"UVindex"]
[null,null,null,"Fuel/Oil"]
[null,null,null,"Living Green"]
[null,null,null,"Human Health"]
[null,null,null,"Mold"]
[null,null,null,"Pesticides"]
[null,null,null,"Radon"]
[null,null,null,"Recycling"]
[null,null,null,"Lead, mercury, metals"]
[null,null,null,"Laws and regulations"]
[null,null,null,"Science and technology (for example models, methods, data etc.)","B"]
[null,null,null,"Grants and contracts"]
[null,null,null,"Careers and employment"]
[null,null,null,"Other, please specify: ","A"]
["AED08938","A","Please specify the other topic that best describes the reason for your visit. ",null,null,"Text area,  no char limit","Single","N","OPS Group","Other Topic looking For"]
[null,"B","Please describe the specific science/technology topic you are on the site for: ",null,null,"Text area,  no char limit","single","N","OPS Group","Specific Science/Tech Topic"]
["AED08939",null,"Which of the following best describes the type of information you were looking for?","Data and statistics",null,"Radio Button One Up Vertical","Single","Y","SKIP","Information Looking For"]
[null,null,null,"Basic environmental information"]
[null,null,null,"Prevention"]
[null,null,null,"Cleanup"]
[null,null,null,"Safety information"]
[null,null,null,"Policy"]
[null,null,null,"Regulations"]
[null,null,null,"Educational materials"]
[null,null,null,"Ways to save resources and energy"]
[null,null,null,"Information to help support a purchase (for example Energy Star, auto fuel efficiency)"]
[null,null,null,"Information about the environment where I live"]
[null,null,null,"Information about the environment (air quality, beach safety) in a place I will be traveling to"]
[null,null,null,"Information about companies and corporations"]
[null,null,null,"Other, please specify: ","A"]
["AED08940","A","Please specify the other type of information you were looking for.",null,null,"Text area,  no char limit","Single","N","SKIP","Other Looking For"]
["AED08941",null,"In the last three months, have you done any of the following:  [Please select all that apply]:  ","Browsed a  Web site using my mobile phone / device",null,"Checkbox One Up Vertical","Multi","Y",null,"Done In Past 3 Months"]
[null,null,null,"Received text messages or sent text messages using my mobile phone"]
[null,null,null,"Used personalized web pages (such as My Yahoo!)"]
[null,null,null,"Participated in online social networks (such as MySpace, Facebook, etc.)"]
[null,null,null,"Read blogs or Wikis"]
[null,null,null,"Wrote a blog or contributed to Wikis"]
[null,null,null,"Obtained EPA information using a mobile phone or device"]
[null,null,null,"Tweeted"]
[null,null,null,"Listened to podcasts or audio on a Web site"]
[null,null,null,"Watched videos on a Web site"]
[null,null,null,"Uploaded videos to a Web site (such as YouTube)"]
[null,null,null,"Browsed through photo galleries"]
[null,null,null,"Subscribed to RSS feeds"]
[null,null,null,"Signed up to receive email updates from a website"]
[null,null,null,"None of the above"]
["AED08942",null,"How would you rate your familiarity with social media on the web?\nBookmark or tag website (Digg or Del.icio.us)","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Tag"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08943",null,"Podcasts or audio on the web","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Audio"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08944",null,"Online social networks (FaceBook, MySpace)","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Social Networks"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08945",null,"Virtual worlds (Second Life)","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Virtual Worlds"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08946",null,"Comments, ratings, or reviews (Epinions)","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Comments"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08947",null,"Blogs or wikis","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Blogs"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08948",null,"Vodcasts or videos on the web (YouTube)","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Videos"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08949",null,"Personalized web pages (MyYahoo!, iGoogle)","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Personal"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08950",null,"RSS feeds/Listservs","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_RSS"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08951",null,"Microblog (Twitter)","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Micro"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08952",null,"Other","View and contribute often",null,"Drop down","Single","N","Adjust template/style sheet","SM_Other"]
[null,null,null,"View often and contribute occasionally"]
[null,null,null,"View often but don’t contribute"]
[null,null,null,"View and contribute occasionally"]
[null,null,null,"View occasionally but don’t contribute"]
[null,null,null,"No familiarity"]
["AED08953",null,"How would you most like to interact with this site? (Please select all that apply)","Bookmark or tag pages",null,"Checkbox,  one-up vertical","Multi","N",null,"SM_Preferred"]
[null,null,null,"In social networks"]
[null,null,null,"In virtual worlds"]
[null,null,null,"By adding comments, ratings, or reviews"]
[null,null,null,"Reading blogs"]
[null,null,null,"Contributing to wikis"]
[null,null,null,"Receiving newsletters/email updates"]
[null,null,null,"Subscribing to RSS feeds"]
[null,null,null,"Listening to Podcasts or audio"]
[null,null,null,"Watching Vodcasts or video"]
[null,null,null,"Adding a widget or gadget to my personalized page"]
[null,null,null,"Following a microblog"]
[null,null,null,"Other (please specify)","A"]
["AED08954","A","Please specify the other way in which you would like to interact with this site: ",null,null,"Text area",null,"N",null,"OE_Preferred SM"]
["AED08955",null,"What is the highest level of education you have completed?","High school or less",null,"Radio Button One Up Vertical","Single","Y",null,"Education"]
[null,null,null,"Some college"]
[null,null,null,"College degree"]
[null,null,null,"Advanced degree "]
[null,null,null,"Prefer not to answer"]
["AED08956",null,"What is your gender?","Male",null,"Radio Button One Up Vertical","Single","Y",null,"Gender"]
[null,null,null,"Female"]
[null,null,null,"Prefer not to answer"]
["AED08957",null,"If you are accessing this site from within the United States, in which state are you located? ","Alabama",null,"Drop down,  select one","Single","Y",null,"State"]
[null,null,null,"Alaska"]
[null,null,null,"Arizona"]
[null,null,null,"Arkansas"]
[null,null,null,"California"]
[null,null,null,"Colorado"]
[null,null,null,"Connecticut"]
[null,null,null,"Delaware"]
[null,null,null,"District of Columbia"]
[null,null,null,"Florida"]
[null,null,null,"Georgia"]
[null,null,null,"Hawaii"]
[null,null,null,"Idaho"]
[null,null,null,"Illinois"]
[null,null,null,"Indiana"]
[null,null,null,"Iowa"]
[null,null,null,"Kansas"]
[null,null,null,"Kentucky"]
[null,null,null,"Louisiana"]
[null,null,null,"Maine"]
[null,null,null,"Maryland"]
[null,null,null,"Massachusetts"]
[null,null,null,"Michigan"]
[null,null,null,"Minnesota"]
[null,null,null,"Mississippi"]
[null,null,null,"Missouri"]
[null,null,null,"Montana"]
[null,null,null,"Nebraska"]
[null,null,null,"Nevada"]
[null,null,null,"New Hampshire"]
[null,null,null,"New Jersey"]
[null,null,null,"New Mexico"]
[null,null,null,"New York"]
[null,null,null,"North Carolina"]
[null,null,null,"North Dakota"]
[null,null,null,"Ohio"]
[null,null,null,"Oklahoma"]
[null,null,null,"Oregon"]
[null,null,null,"Pennsylvania"]
[null,null,null,"Rhode Island"]
[null,null,null,"South Carolina"]
[null,null,null,"South Dakota"]
[null,null,null,"Tennessee"]
[null,null,null,"Texas"]
[null,null,null,"Utah"]
[null,null,null,"Vermont"]
[null,null,null,"Virginia"]
[null,null,null,"Washington"]
[null,null,null,"West Virginia"]
[null,null,null,"Wisconsin"]
[null,null,null,"Wyoming"]
[null,null,null,"Accessing Site from outside the United States"]
["AED08958",null,"How did you find the EPA site?","Search engine",null,"Radio Button Two Up Vertical","Single","Y","OPS Group","Find Site"]
[null,null,null,"Referral or links from other sites"]
[null,null,null,"Media/news story"]
[null,null,null,"Word of mouth"]
[null,null,null,"Site bookmarked"]
[null,null,null,"Email subscriptions/RSS feeds"]
[null,null,null,"Blogs "]
[null,null,null,"Podcasts"]
[null,null,null,"Received environmental information via mobile phone"]
[null,null,null,"Facebook, MySpace"]
[null,null,null,"Second Life, Whyville"]
[null,null,null,"Twitter"]
[null,null,null,"YouTube"]
[null,null,null,"Other, please specify:  ","A"]
["AED08959","A","Please specify how you found this site",null,null,"Text area,  no char limit","Open","N","OPS Group","Other Find Site"]
["AED08960",null,"If you could run the EPA website for one day, what is the first thing you would do? ",null,null,"Text area,  no char limit","Single","N",null,"Improvement"]

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["Types",null,"Instructions"]
["Text field,  <100 char",null,"Randomize"]
["Text area,  no char limit",null,"Shared"]
["Drop down,  select one",null,"OPS Group"]
["Radio button,  one-up vertical",null,"Matrix Group"]
["Radio button,  two-up vertical",null,"Rank Group"]
["Radio button,  three-up vertical",null,"Comparative Matrix Group"]
["Radio button,  scale, has don't know",null,"Skip Logic Group"]
["Radio button,  scale, no don't know",null,"Multiple Lists Group"]
["Checkbox,  one-up vertical",null,"Anchor Answer Choice"]
["Checkbox,  two-up vertical",null,"Partitioned"]
["Checkbox,  three-up vertical",null,"Adjust Template/Style Sheet"]