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["Model Instance Name: "]
["FTC ComplaintAssistant"]
["MID:","Existing Measure - Please fill in; New Measure - DOT will fill in"]
["Date:","2009-06-26"]
[]
["Model questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[]
[null,"Instructions for Completion 1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction (1=Poor, 10=Excellent)",null,"Recommend (1=Not Very Likely, 10=Very Likely)"]
[1,"Please rate the simplicity of instructions for completing the ComplaintAssistant process.\n",23,"What is your overall satisfaction with the ComplaintAssistant process?",26,"How likely are you to recommend  the FTC ComplaintAssistant process to someone else?"]
[2,"Please rate how well the instructions for completing the ComplaintAssistant process provide answers to your questions.\n",24,"How well does th ComplaintAssistant process meet your expectations?"]
[3,"Please rate the clarity of instructions for completing the ComplaintAssistant process.\n",25,"How does the ComplaintAssistant process compare to your idea of an ideal complaints process?",27]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)"]
[7,"Please rate the visual appeal of the ComplaintAssistant process."]
[8,"Please rate the balance of graphics and text throughout the ComplaintAssistant process."]
[9,"Please rate the readability of the pages in the ComplaintAssistant process."]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[10,"Please rate how well the ComplaintAssistant process is organized."]
[11,"Please rate the options available for navigating the ComplaintAssistant process."]
[13,"Please rate the number of clicks it takes to complete the ComplaintAssistant process."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[14,"Please rate how quickly pages load in the ComplaintAssistant process."]
[15,"Please rate the consistency of speed from page to page in the ComplaintAssistant process."]
[16,"Please rate the ability to load pages without getting error messages in the ComplaintAssistant process."]

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["Model Instance Name: ",null,null,"red & strike-through:  DELETE"]
["FTC ComplaintAssistant",null,null,"underlined & italicized: RE-ORDER"]
["MID: Existing Measure - Please fill in; New Measure - DOT will fill in",null,null,"pink: ADDITION"]
["Date:","2009-06-26",null,"blue + -->: REWORDING"]
[]
["FTC ComplaintAssistant CUSTOM QUESTION LIST"]
["QID\n(Group ID)","Skip Logic Label","Question Text","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single or Multi","Required\nY/N","Special Instructions","CQ Label "]
[null,null,"Were you aware of the FTC ComplaintAssistant before visiting the site today?","Yes","B","Radio button,  one-up vertical","Single","Y","Skip Logic Group"]
[null,null,null,"No","C"]
[null,null,null,"Not sure","C"]
[null,"B","If you were aware of the FTC ComplaintAssistant process, how many times have you used it in the past to register a complaint?",0,null,"Radio button,  one-up vertical","Single","Y","Skip Logic Group"]
[null,null,null,1]
[null,null,null,2]
[null,null,null,"3 or more"]
[null,"C","If you were not aware of the FTC ComplaintAssistant before today, how did you find us?","FTC Website",null,"Checkbox,  one-up vertical","Multi","Y","Skip Logic Group"]
[null,null,null,"FTC Publication"]
[null,null,null,"Search engine"]
[null,null,null,"Another website"]
[null,null,null,"Referral from another agency, please specify"]
[null,null,null,"Friend/family member"]
[null,null,null,"Contacted the FTC"]
[null,null,null,"Other, please specify"]
[null,"A","Please let us know how you found us.",null,null,"Text area,  no char limit",null,"N","Skip Logic Group"]
[null,null,"Was the FTC ComplaintAssistant easy to use?","Yes",null,"Radio button,  one-up vertical","Single","Y","Skip Logic Group"]
[null,null,null,"No","D"]
[null,null,null,"Not sure","D"]
[null,"D","If it was not easy to use, what did you find difficult?","I did not understand which category I should have selected (i.e. automobile, internet, etc.).",null,"Checkbox,  one-up vertical","Multi","Y","Skip Logic Group"]
[null,null,null,"I did not understand what I was supposed to do."]
[null,null,null,"I was unable to submit my complaint."]
[null,null,null,"Other, please specify","A"]
[null,"A","Please let us know what other difficulties you had.",{"$nulls":5},"Skip Logic Group"]
[null,null,"If you could make one improvement to the FTC ComplaintAssistant process, what would it be?",null,null,"Text area,  no char limit",null,"N"]

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["Types",null,"Instructions"]
["Text field,  <100 char",null,"Randomize"]
["Text area,  no char limit",null,"Shared"]
["Drop down,  select one",null,"OPS Group"]
["Radio button,  one-up vertical",null,"Matrix Group"]
["Radio button,  two-up vertical",null,"Rank Group"]
["Radio button,  three-up vertical",null,"Comparative Matrix Group"]
["Radio button,  scale, has don't know",null,"Skip Logic Group"]
["Radio button,  scale, no don't know",null,"Multiple Lists Group"]
["Checkbox,  one-up vertical",null,"Partitioned"]
["Checkbox,  two-up vertical"]
["Checkbox,  three-up vertical"]