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["DRAFT - Customer Satisfaction Survey Card Question Redesign - FA Revison May 24"]
["Source","Q. Number","Question"]
[{"$nulls":5},"Very Satisfied",null,null,"Very Dissatisfied"]
[{"$nulls":5},5,4,3,2,1]
["Card",null,"Promptness of service"]
["Card"," ","Understanding who was next in line "]
["Card"," ","Employee professionalism & courtesy"]
["Card",null,"Employee skill and knowledge"]
["Card",null,"Listening to your concerns"]
["Card",null,"Resolution of your question / issue"]
["Card",null,"Overall satisfaction with service"]
[null,null," "]
[]
["TAP",1,"Why did you visit the IRS office today? (Mark all that apply)"]
[null,null,null,"a. IRS notice or letter "]
[null,null,null,"b. Tax law question"]
[null,null,null,"c. Tax form or publication"]
[null,null,null,"d .Return preparation"]
[null,null,null,"e. Refund information"]
[null,null,null,"f. Make a payment"]
[null,null,null,"g. Other (write in)"]
[]
["TAB",2,"Was your issue resolved or your question answered today?"]
[null,null,null,"a. Yes"]
[null,null,null,"b. No"]
["TAP",3,"If  no, what did you need today that was not available to you? (Mark all that apply)"]
[null,null,null,"a. Resolve IRS notice or letter "]
[null,null,null,"b. Form or publication"]
[null,null,null,"c. Appointment for return preparation"]
[null,null,null,"d. Copy of prior year return / transcript"]
[null,null,null,"e. Installment agreement"]
[null,null,null,"f. Tax law question referral"]
[null,null,null,"g. Unresolved lien / levy"]
[null,null,null,"h. Other (write in)"]
[]
["TAP",4,"Why did you visit our office instead of using another IRS service? (Mark all that apply)"]
[null,null,null,"a. Used the walk-in service before"]
[null,null,null,"b. Prefer face-to-face contact"]
[null,null,null,"c. Convenient location"]
[null,null,null,"d. Urgent / time sensitive issue"]
[null,null,null,"e. Unaware of another source"]
[null,null,null,"f. Needed language assistance"]
[null,null,null,"g. Other (write in)"]
[]
["TAB",5,"In the future, would you use the IRS website (www.irs.gov) for any of the following services? (Mark all that apply)"]
[null,null,null,"a. IRS form or publication"]
[null,null,null,"b. Find answer to a tax law question"]
[null,null,null,"c. File a tax return or form"]
[null,null,null,"d.. Installment agreement"]
[null,null,null,"e. Get refund information"]
[null,null,null,"f. Respond to notice or letter from IRS"]
[null,null,null,"g. Get copy of prior year return / transcript"]
[null,null,null,"h. Get help preparing a tax return or form"]
[null,null,null,"i. No - I would not use the IRS website"]
[]
["Card",6,"How long did you wait to receive service today?"]
[null,null,null,"a. 1 to 30 min   "]
[null,null,null,"b. 31 to 45 min"]
[null,null,null,"c. 46 to 60 min"]
[null,null,null,"d. 61 to 90 min"]
[null,null,null,"e. Over 90 min"]
[]
["Card",7,"What is your income?"]
[null,null,null,"a. Under $25,000                                "]
[null,null,null,"b. $25,001 - $35,000                           "]
[null,null,null,"c. $35, 001 - $50,000                          "]
[null,null,null,"d. $50,001 - $75,000                          "]
[null,null,null,"e. $75,000 - $100,000 "]
[null,null,null,"f. $100,000 or over"]
[]
[]
[{"$nulls":7}," "]

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