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{"sheet":"MODEL Qsts","index":0,"n_rows":40,"n_cols":6,"rows_kept":40,"cut":false,"hidden":false,"merged":[[6,0,6,5],[0,0,0,2],[1,0,1,2],[2,0,2,2],[3,0,3,2],[4,0,4,1],[5,0,5,5],[1,3,1,5]],"flags":["formulas_cached_only"]}
["MODEL QUESTIONS"]
["IRS Spanish Survey"]
["MID: "]
["Date: 11/28/2012"]
[]
["IRS Spanish Survey MODEL QUESTION LIST"]
["Model questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[null,"NOTE: All questions under each element are required.\nElement questions are partitioned among surveys.",null,"Satisfaction questions are required.\nSatisfaction questions appear on all surveys.",null,"Future behaviors may be modified based on your site's objectives.\nFuture behavior questions appear on all surveys."]
[null,"REQUIRED ELEMENTS (common to all websites)"]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction",null,"Return (1=Very Unlikely, 10=Very Likely)"]
[1,"Please rate the accuracy of information on this website.",24,"What is your overall satisfaction with this website?\n(1=Very Dissatisfied, 10=Very Satisfied)",27,"How likely are you to return to this website?"]
[2,"Please rate the quality of information on this website.",25,"How well does this website meet your expectations? \n(1=Falls Short, 10=Exceeds)",null,"Recommend (1=Very Unlikely, 10=Very Likely)"]
[3,"Please rate the freshness of content on this website.",26,"How does this website compare to your idea of an ideal website? \n(1=Not Very Close, 10=Very Close)",28,"How likely are you to recommend this website to someone else?"]
[null,"Functionality (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Primary Resource (1=Very Unlikely, 10=Very Likely)"]
[4,"Please rate the usefulness of the features provided on this website.",null,null,29,"How likely are you to use this website as your primary resource for tax information?"]
[5,"Please rate the convenience of the features on this website.",null,null,null,"Trust (1=Strongly Disagree, 10=Strongly Agree)"]
[6,"Please rate the variety of features on this website.",null,null,30,"I can count on this agency to act in my best interests."]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)",null,null,31,"I consider this agency to be trustworthy."]
[7,"Please rate the visual appeal of this website.",null,null,32,"This agency can be trusted to do what is right."]
[8,"Please rate the balance of graphics and text on this website."]
[9,"Please rate the readability of the pages on this website. "]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[10,"Please rate how well the website is organized."]
[11,"Please rate the options available for navigating this website."]
[12,"Please rate how well the website layout helps you find what you are looking for."]
[13,"Please rate the number of clicks to get where you want on this website."]
[null,"Search (1=Poor, 10=Excellent, Don't Know)"]
[14,"Please rate the relevance of search results on this website."]
[15,"Please rate the organization of search results on this website."]
[16,"Please rate how well the search results help you decide what to select. "]
[17,"Please rate how well the search feature helps you to narrow the results to find what you want."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[18,"Please rate how quickly pages load on this website."]
[19,"Please rate the consistency of speed from page to page on this website."]
[20,"Please rate the ability to load pages without getting error messages on this website."]
[null,"Online Transparency (1=Poor, 10=Excellent, Don't Know)"]
[21,"Please rate how thoroughly this website discloses information about what this agency is doing."]
[22,"Please rate how quickly agency information is made available on this website."]
[23,"Please rate how well information about this agency's actions can be accessed by the public on this website."]

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["CUSTOM QUESTIONS",null,null,null,"red & strike-through:  DELETE"]
["IRS Spanish Survey",null,null,null,"underlined & italicized: RE-ORDER"]
["MID: ",null,null,null,"pink: ADDITION"]
["Date: 11/28/2012",null,null,null,"blue + -->: REWORDING"]
[{"$nulls":4},"violet (bold): SKIP-LOGIC"]
["IRS Spanish Survey CUSTOM QUESTION LIST"]
["QID","Skip Logic Label","Question Text","Answer IDs (DOT ONLY)","Answer Choices \n(limited to 50 characters)","Skip to","Type (select from list)","Single \nor \nMulti","Required\nY/N","Special instructions","CQ Label "]
[null,null,"How frequently do you visit this website?",null,"First time",null,"Drop down,  select one","Single","Y",null,"Frequency"]
[{"$nulls":4},"Daily"]
[{"$nulls":4},"About once a week"]
[{"$nulls":4},"About once a month"]
[{"$nulls":4},"Every 6 months or less "]
[null,null,"Which category best describes you? Are you …?",null,"An individual taxpayer",null,"Radio button,  one-up vertical","Single","Y",null,"Role"]
[{"$nulls":4},"Representing a business"]
[{"$nulls":4},"Representing a charity or non-profit organization"]
[{"$nulls":4},"Representing a government entity"]
[{"$nulls":4},"A tax professional (i.e. accountant, attorney, tax consultant, tax preparer, etc.)"]
[{"$nulls":4},"An academic/researcher"]
[{"$nulls":4},"Military"]
[{"$nulls":4},"Retirement fund administrator"]
[{"$nulls":4},"An IRS employee"]
[{"$nulls":4},"A VITA/TCE volunteer"]
[{"$nulls":4},"Other"]
[null,null,"What is your primary reason for coming to the IRS.gov website today?",null,"File a return",null,"Radio button,  one-up vertical","Single","Y","Skip logic","Reason"]
[{"$nulls":4},"Find my refund"]
[{"$nulls":4},"Find forms and publications"]
[{"$nulls":4},"Use Free File"]
[{"$nulls":4},"Order a transcript"]
[{"$nulls":4},"Find out about earned income tax credit"]
[{"$nulls":4},"Research information for new people in the United States"]
[{"$nulls":4},"Get information on e-file"]
[{"$nulls":4},"Explore questions and answers for truckers filing electronic tax"]
[{"$nulls":4},"Get general information"]
[{"$nulls":4},"Learn more about identity theft"]
[{"$nulls":4},"Get a personal identification number (ITIN)"]
[{"$nulls":4},"Find out about criminal investigation"]
[{"$nulls":4},"Research social security number requirements"]
[{"$nulls":4},"Set up payment arrangements, installment plans"]
[{"$nulls":4},"Read about my civil rights"]
[{"$nulls":4},"Find information for small business"]
[{"$nulls":4},"Review farmers information center"]
[{"$nulls":4},"Learn about disaster tax relief"]
[{"$nulls":4},"Find taxpayer advocate services"]
[{"$nulls":4},"Review information for professional tax preparers"]
[{"$nulls":4},"Explore appeals and tax dispute resolutions"]
[{"$nulls":4},"Research information by tax issues"]
[{"$nulls":4},"Find information for residents of Puerto Rico"]
[{"$nulls":4},"Find other government sites or resources"]
[{"$nulls":4},"Check videos on the IRS YouTube channel"]
[{"$nulls":4},"Read the IRS notices"]
[{"$nulls":4},"Read the press reports"]
[{"$nulls":4},"Review the multimedia center"]
[{"$nulls":4},"Other, please specify:","A"]
[null,"A","If you answered \"Other\" as a primary reason, please specify.",null,null,null,"Text area,  no char limit",null,"N",null,"Other reason/general info"]
[null,null,"Were you able to satisfy your Primary Reason for using IRS.gov on this current visit to our website?",null,"Yes",null,"Drop down,  select one","Single","Y","Skip logic","Satisfy reason"]
[{"$nulls":4},"No","A"]
[{"$nulls":4},"Don't know / Not sure","A"]
[null,"A","Why do you feel that your Primary Reason for coming to the website was not completely resolved today?",null,"The information was too difficult to locate on the IRS.gov website",null,"Drop down,  select one","Single","Y",null,"Unresolved reason"]
[{"$nulls":4},"The information was too difficult to understand"]
[{"$nulls":4},"Other, please specify:","B"]
[null,"B","Please specify why do you feel that your Primary Reason for coming to the website was not completely resolved.",null,null,null,"Text area,  no char limit",null,"N",null,"Why unresolved reason"]
[null,null,"How did you find information on our website today? (Please mark all that apply.)",null,"IRS.gov search",null,"Checkbox,  one-up vertical","Multi","Y",null,"Method"]
[{"$nulls":4},"Advanced search"]
[{"$nulls":4},"Forms and publications area"]
[{"$nulls":4},"Site navigation"]
[{"$nulls":4},"Links on a page"]
[{"$nulls":4},"Site Map"]
[{"$nulls":4},"Bookmarks"]
[{"$nulls":4},"Internet search engine  (e.g., Google, MSN Search, Yahoo! Search, etc.)"]
[{"$nulls":4},"Links to IRS.gov from other websites"]
[{"$nulls":4},"Other"]
[null,null,"Did you find the information you were looking for?",null,"Yes",null,"Drop down,  select one","Single","Y","Skip logic","Find"]
[{"$nulls":4},"No","A"]
[{"$nulls":4},"Partially","A"]
[null,"A","If you didn't find what you were looking for, what specific type of information were you trying to find? Please specify.",null,null,null,"Text area,  no char limit",null,"N",null,"No info found"]
[null,null,"How could we improve the IRS.gov website so that you could find the information you were looking for more readily?",null,null,null,"Text area,  no char limit",null,"N",null,"Improvement"]