{"text_format":"2","workbook":"xls","n_sheets":2,"sheets":["Sheet2","Sheet3"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":1,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"Sheet2","index":0,"n_rows":219,"n_cols":9,"rows_kept":219,"cut":false,"hidden":false,"merged":[[0,2,0,7],[1,2,1,7],[110,2,110,7],[111,2,111,7],[166,2,166,7],[3,0,3,1],[58,0,58,1],[113,0,113,1],[165,2,165,7],[55,2,55,7],[56,2,56,7]],"flags":["formulas_cached_only"]}
["Appendix A",null,"Customer Satisfaction (1545-1432)"]
["Page 1",null,"Consolidated Burden Hours & Cost - November 2009-October 2012"]
[]
["**Cancelled Study",null,null,"Estimated","Actual ","Estimated","Actual "]
["* Ongoing",null,"Subject of Study","Cost","Cost","Burden","Burden","Difference"]
[]
[195,null,"SBSE Customer Base",345311,345311,928,1155,-227]
[196,null,"Media & Pub External Survey",130058,163278,2915,1108,1807]
[197,null,"e-Strategy Contituent",192563,191984,791,786,5]
[198,null,"2010 Tax Forum Survey",42000,38053,375,365,10]
[199,null,"Web-based Training",51400,24600,500,601,-101]
[200,null,"ACS Customer Survey",89399,109827,828,954,-126]
[201,null,"PPS Customer Survey",96055,96055,463,463,0]
[202,null,"Toll Free",124568,124568,3900,2384,167]
[203,null,"W&I/TEGE Toll Free",68694,68694,107,167,-60]
[204,null,"SPEC Partner National/Local",130049,177081,547,407,140]
[205,null,"CCE",95488,108399,408,555,-147]
[206,null,"CSCO ",110679,130625,1399,444,955]
[207,null,"EP Phone Forums",0,0,125,47,78]
[208,2010,"Innocent Spouse",98243,98243,412,389,23]
[209,null,"Adjustments",133133,135000,734,563,171]
[210,null,"AUR",112187,112187,373,346,27]
[211,null,"GLD",0,0,30,25,5]
[212,null,"Extension Service Hours",1200,3203,602,692,-90]
[213,null,"Web-based Effectiveness Notice Redesign",45000,38370,800,800,0]
[214,"214C","CCE",108399,95488,613,274,339]
[215,null,"Oversight Board Attitude Survey",23000,24000,345,605,-260]
[216,null,"AUR Online Tax Survey",6888,6888,151,32,119]
[217,8,"CCE Toll-Free",95488,null,408,null,408]
[218,null,"ACS Customer Survey",96298,96298,250,227,23]
[219,"**","Conjoint Analysis",174000,0,211,0,211]
[220,null,"Taxpayer Assistance Day Exit Survey",2000,362,630,64,566]
[221,null,"LMSB International Customer Survey",88000,88000,600,307,293]
[222,null,"LMSB Customer Survey",240000,225000,450,551,-101]
[223,null,"Business Taxpayer Burden Web Survey",717000,19187,4817,2250,2567]
[224,null,"CLD Outreach Web Survey",100000,80000,333,52,281]
[225,null,"External Stakeholder Tax Forum Survey",200,63,70,58,12]
[226,null,"e-IRS Room Tax Forum Survey",1000,0,208,75,133]
[227,null,"Appeals (CATI) Customer Survey",400000,27500,779,595,184]
[228,null,"Indian Tribal Government",472,1040,58,100,-42]
[229,null,"TAS FY11 Customer Survey",656539,628090,2984,2932,52]
[230,null,"National Phone Forums/Webinars",0,0,791,236,555]
[231,null,"Tax Tool Survey",138847,138847,271,271,0]
[232,"*","KA-RPAS OnlineSurvey",3000,null,27,null,27]
[233,"*","Tax Professional Documentation",273849,null,27,null,27]
[234,null,"NRP Face-Face/Mail Survey",93000,92441,701,147,554]
[235,null,"HCTC Supplemental Survey",47550,52008,172,164,8]
[]
[null,null,"Totals - Cost and Burden",5131557,3540690,31133,21191,8593]
[null,null,"Three-Year Approved Burden Hours",{"$nulls":5},150000]
[null,null,"3-Year Approved Burden Minus Estimated Hours",{"$nulls":5},118867]
[null,null,"3-Year Approved Burden Minus Actual Hours",{"$nulls":5},128809]
[]
[]
[]
["Appendix A",null,"Customer Satisfaction (1545-1432)"]
["Page 2",null,"Consolidated Burden Hours & Cost - November 2009-October 2012"]
[]
["***Cancelled Study",null,null,"Estimated","Actual ","Estimated","Actual "]
[null,null,"Subject of Study","Cost","Cost","Burden","Burden","Difference"]
[]
[236,null,"e-Services Survey",94243,93509,517,517,0]
[237,null,"Field Assistance Kiosk/IVR",60000,59725,133,39,94]
[238,null,"Free File Attitudinal Awareness",150715,149899,541,560,-19]
["239C",null,"Taxpayer Experience Survey",400900,365734,1300,2213,-913]
[240,null,"IRS.gov Survey",10000,null,1207,null,1207]
[241,null,"TEGE Toll Free Surey",60000,null,106,null,106]
[242,null,"2011 Toll Free Survey",115000,null,3900,null,3900]
[243,null,"2011 PPS Survey",105660,null,463,null,463]
[244,null,"Field Assistance Comment Card",401913,null,12000,null,12000]
[245,null,"Injured Spouse Survey",180000,null,1250,null,1250]
["246C",null,"CSCO Survey",202067,202067,399,1010,-611]
[247,null,"e-help Survey",134013,null,1803,null,1803]
[248,null,"Media & Publication",130000,123317,1250,1190,60]
["249C+A403",null,"Reporting Compliance",534981,344281,2285,2187,98]
["250C",null,"ACS Survey",120809,198002,1036,830,206]
[251,null,"Prepaid Card Marketing",4344,null,714,null,714]
["252C",null,"ACS Support Survey",205502,205502,492,685,-193]
[253,null,"TEGE EP/EO/FSLG Survey",294600,290574,893,1008,-115]
[254,null,"Customer Base Survey",365924,349219,928,936,-8]
[255,null,"2011 Adjustment Survey",212032,null,734,null,734]
[256," ","Election Payment/Filing Risk Assessment",77891,89038,180,133,47]
[257,null,"NRP Survey",59613,62611,102,76,26]
[258,null,"2011 SPEC Partner Web Survey",95970,95970,569,573,-4]
[259,null,"ACS Survey",51244,null,1062,null,1062]
[260,null,"CCE Survey",81046,null,279,null,279]
[261,null,"CSCO Survey",78637,null,469,null,469]
[262,null,"Collection Survey",85567,null,532,null,532]
[263,null,"AUR Survey",73830,null,368,null,368]
[264,null,"Field Exam",84597,null,542,null,542]
[265,null,"Excise Tax",91963,null,247,null,247]
[266,null,"Employment Tax Survey",76844,null,253,null,253]
[267,null,"Estate and Gift Survey",93887,null,317,null,317]
[268,null,"Charities Commucative Research",160000,160000,500,480,20]
[269,null,"Individuals Living Abroad",92000,92266,564,642,-78]
[270,2011,"LITC Survey Client/Director",9532,9914,1013,396,617]
[271,null,"Exam Conjoint Online",183388,183368,191,206,-15]
[272,null,"TAS Omnibus Mail Survey",115277,119735,3500,3500,0]
[273,null,"EP Determination 5307 Non-filer",59054,59074,109,29,80]
[274,null,"TAB Conjoint Web Survey",189633,null,1719,null,1719]
[275,null,"Spanish LEP Web Survey",197869,119839,192,66,126]
[276,null,"Individual Taxpayer Burden",950000,null,3333]
[]
[null,null,"Totals - Cost and Burden",6690545,3373644,47992,17276,27383]
[null,null,"Three-Year Approved Burden Hours",{"$nulls":5},150000]
[null,null,"3-Year  Burden Minus Estimated Hours Pg 1-2",{"$nulls":5},70875]
[null,null,"3-Year Burden Minus Actual Hours Pg 1-2",{"$nulls":5},111533]
[]
[null,null,"Grand Total Pages 1-2",11822102,6914334,79125,38467,35976]
[]
["Appendix A",null,"Customer Satisfaction (1545-1432)"]
["Page 3",null,"Consolidated Burden Hours & Cost - November 2009-October 2012"]
[]
["  **Cancelled Study",null,null,"Estimated","Actual ","Estimated","Actual "]
[null,null,"Subject of Study","Cost","Cost","Burden","Burden","Difference"]
[]
[277,null,"EP Correction Program",924,null,86,null,86]
[278,null,"SIS Survey 2011",0,0,15,11,4]
[279,null,"Appeals Customer Survey",270500,null,675,null,675]
[280,null,"Video Relay Service System",12000,35269,128,27,101]
[281,null,"Publication 594 Redesign",10000,10052,326,312,14]
[282,null,"Offer in Compromise",13254,null,225,null,225]
[283,null,"SB Tax Worshops",0,0,26,6,20]
[284,null,"Taxpayer Risk Survey",728522,null,1389,null,1389]
[285,null,"SPEC Partner CY12",136380,null,820,null,820]
[286,null,"Oversight Board Attitudfe Survey",25000,25000,605,622,-17]
[287,null,"AUR/CCE IVR Survey",25000,37709,173,277,-104]
["288C",null,"Taxpayer Segmentation",247779,247779,2211,2893,-682]
[289,null,"National & Communictty Influence",332000,null,1105,null,1105]
[290,null,"Effectiveness of IRS Notices",40000,43296,1139,1219,-80]
[291,null,"Virtual Assistance Survey",40000,null,835,null,835]
[292,null,"TAS Survey",493000,null,3233,null,3233]
[293,null,"LB&I IC/CIC Survey",191790,null,453,null,453]
[294,null,"International IC Survey",40108,null,407,null,407]
[295,null,"Field Assistant Comment Card",439706,null,8750,null,8750]
[296,null,"M&P External Survey",148932,null,965,null,965]
[297,null,"FY12 Mail Survey TEGE",152000,null,681,null,681]
[298,null,"e-Help",66118,null,960,null,960]
["299C",null,"CAS Adjustments",86000,86000,733,867,-134]
[300,null,"CAS Toll Free Survey",130000,null,3900,null,3900]
[301,null,"CAS PPS Survey",50000,null,463,null,463]
[302,null,"TEGE Toll Free Survey",52000,null,107,null,107]
[303,null,"Injured Spouse",97000,null,1250,null,1250]
[304,null,"OPI Survey",2000,null,50,null,50]
[305,null,"PreTest of Spanish TES",1000,null,8,null,8]
[306,null,"Pretest of TES",3000,null,21,null,21]
[307,null,"TES Taxpayer Experience Survey",228000,null,1324,null,1324]
[308,null,"Spanish TES",68000,null,200,null,200]
[309,null,"TAS Virtual Conferencing Survey",70000,null,5,null,5]
[310,null,"FY12 Appeals Survey",232246,270500,960,649,311]
[311,null,"Appeals Vitual Service Delivery",200,null,6,null,6]
[312,null,"DHOH Accessibility Survey",0,null,193,null,193]
[313,null,"AUR IVR Survey",89000,null,400,null,400]
[314,null,"AUR Mail Survey",112187,null,560,null,560]
[315,null,"SBSE AUR Mail Survey",62626,null,378,null,378]
[316,null,"SBSE AUR IVR Survey",11313,null,84,null,84]
[317,null,"SBSE Compliance Exam Mail",79826,null,435,null,435]
[]
[null,null,"Totals - Cost and Burden",4787411,755605,36284,6883,29401]
[null,null,"Three-Year Approved Burden Hours",{"$nulls":5},150000]
[null,null,"3-Year  Burden Minus Estimated Hours Pg 2-3",{"$nulls":5},34591]
[null,null,"3-Year Burden Minus Actual Hours Pg 2-3",{"$nulls":5},104650]
[]
[null,null,"Grand Total Pages 2-3",16609513,7669939,115409,45350,65377]
[]
["Appendix A",null,"Customer Satisfaction (1545-1432)"]
["Page 4",null,"Consolidated Burden Hours & Cost - November 2009-October 2012"]
[]
[null,null,"*Report Requested-No Report Received   **Cancelled Study","Estimated","Actual ","Estimated","Actual "]
[null,null,"Subject of Study","Cost","Cost","Burden","Burden","Difference"]
[]
[318,null,"CCE IVR Survey",45251,null,422,null,422]
[319,null,"CCE TF Survey",80000,null,300,null,300]
[320,null,"Innocent Spouse TF Suvey",80000,null,390,null,390]
[321,null,"CCE Mail",157500,null,390,null,390]
[322,null,"Innocent Spouse Mail Suvey",98243,null,420,null,420]
[323,null,"ACS IVR Survey",49822,null,909,null,909]
[324,null,"CSCO Mail Survey",77786,null,624,null,624]
[325,null,"Collection Web Survey",0,null,208,null,208]
[326,null,"International Individual Compliance",40108,null,407,null,407]
[327,null,"Field Exam",86222,null,400,null,400]
[328,null,"IRS.gov Help Desk",10000,null,1207,null,1207]
[329,null,"ACS IVR Survey",202800,null,1102,null,1102]
[330,null,"ACS Support Survey",205502,null,887,null,887]
[331,null,"CSCO Survey",155000,null,664,null,664]
[332,null,"Field Collection",88124,null,626,null,626]
[333,null,"Excise Mail Survey",75586,null,330,null,330]
[334,null,"Estate & Gift",77665,null,288,null,288]
[335,null,"Employment Tax",79025,null,181,null,181]
[336,null,"Communications/Liaison Survey",49840,null,477,null,477]
[337,null,"TAS Omnibus Survey",119764,null,3666,null,3666]
[338,null,"SEMS Pilot Survey",0,null,125,null,125]
[339,null,"Excise Tax Web Browser Survey",0,null,23,null,23]
[340,null,"Cost Analysis",74936,null,187,null,187]
[341,null,"Stay Exempt Web Survey",4000,null,500,null,500]
[342,null,"Chinese LEP Conjoint Survey",225000,null,183,null,183]
[343,null,"CAP Survey",38999,null,21,null,21]
[344,null,"Taxpayer Burden Survey",0,null,120,null,120]
[345,null,"IRS.gov ITA Survey",0,null,234,null,234]
[346,null,"Domestic IC/CIC Survey",191790,null,453,null,453]
[347,null,"Notice Effectiveness",55000,null,1719,null,1719]
[348,null,"Reporting Agents",2000,null,116,null,116]
[349,null,"PGLD Survey",0,null,31,null,31]
[350,null,"SPEC Partner CSAT",57560,null,777,null,777]
{"$rows_empty":9}
[null,null,"Totals - Cost and Burden",2427523,0,18387,0,18387]
[null,null,"Three-Year Approved Burden Hours",{"$nulls":5},150000]
[null,null,"3-Year  Burden Minus Estimated Hours Pg 3-4",{"$nulls":5},16204]
[null,null,"3-Year Burden Minus Actual Hours Pg 3-4",{"$nulls":5},104650]
[]
[null,null,"Grand Total Pages 3-4",19037036,7669939,133796,45350,83764]

{"sheet":"Sheet3","index":1,"n_rows":0,"n_cols":0,"rows_kept":0,"cut":false,"hidden":false,"merged":[],"flags":["formulas_cached_only"]}