{"text_format":"2","workbook":"xls","n_sheets":3,"sheets":["Model Qsts","Custom Qsts","States"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":4,"comments":1,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"Model Qsts","index":0,"n_rows":44,"n_cols":6,"rows_kept":44,"cut":false,"hidden":true,"merged":[[0,1,0,5]],"flags":["formulas_cached_only"]}
[null,"FORESEE RESULTS MODEL QUESTIONS FOR IRS.GOV\nModel questions utilize the ACSI methodology to determine scores and impacts"]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[null,"NOTE: All questions under each element are required.\nElement questions are partitioned among surveys.",null,"Satisfaction questions are required.\nSatisfaction questions appear on all surveys.",null,"Future behaviors may be modified based on your site's objectives.\nFuture behavior questions appear on all surveys."]
[null,"REQUIRED ELEMENTS (common to all websites)"]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction (1=Poor, 10=Excellent)",null,"Likelihood to Return (1=Not Very Likely, 10=Very Likely)"]
[null,"Please rate the accuracy of information on this site.",null,"What is your overall satisfaction with this site?",null,"How likely are you to return to this site?"]
[null,"Please rate the quality of information on this site.",null,"How well does this site meet your expectations?",null,"Recommend (1=Not Very Likely, 10=Very Likely)"]
[null,"Please rate the freshness of content on this site.",null,"How does this site compare to your idea of an ideal website?",null,"How likely are you to recommend this site to someone else?"]
[null,"Functionality (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Primary Resource (1=Not Very Likely, 10=Very Likely)"]
[null,"Please rate the usefulness of the information provided on this site.",null,null,null,"How likely are you to use this site as your primary resource for tax information?"]
[null,"Please rate the convenience of the information on this site."]
[null,"Please rate the ability to accomplish what you wanted to on this site."]
[null,"Image (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate how this site values you as a visitor."]
[null,"Please rate how this site is trustworthy."]
[null,"Please rate how well established this site is."]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the ease of reading this site."]
[null,"Please rate the clarity of site organization."]
[null,"Please rate the clean layout of this site."]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the degree to which the number of steps to get where you want is acceptable."]
[null,"Please rate the ability to find information you want on this site."]
[null,"Please rate the clarity of site map/directory."]
[null,"Please rate the ease of navigation on this site."]
[null,"Privacy (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the ability to limit sharing of your personal information on this site."]
[null,"Please rate the amount of personal information you are asked to submit on this site."]
[null,"Please rate the site's commitment to protecting your personal information."]
[null,"Search (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the usefulness of search results on this site."]
[null,"Please rate how this site provides comprehensive search results."]
[null,"Please rate the organization of search results on this site."]
[null,"Please rate how the search feature helps you to narrow the results to find the information you want."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the speed of loading the page on this site."]
[null,"Please rate the consistency of speed on this site."]
[null,"Please rate the reliability of site performance on this site."]
[null,"Tasks/ Transactions (1=Poor, 10=Excellent, Don't Know)"]
[null,"Please rate the ease of completing task(s) on this site. "]
[null,"Please rate the degree of privacy in completing tasks on this site."]
[null,"Please rate the verification of task completion on this site."]
[null,"Please rate the availability of help with questions or problems on this site."]
[null,"*Please See Next Tab for Recommended Custom Questions"]

{"sheet":"Custom Qsts","index":1,"n_rows":28,"n_cols":5,"rows_kept":28,"cut":false,"hidden":false,"merged":[[0,0,0,4]],"flags":["formulas_cached_only"]}
["CUSTOM QUESTIONS FOR IRS.GOV\nCustom questions complement the model questions and allow for additional data analysis"]
["Question Text","Answer Choices \n(limited to 50 characters)","Type \ndrop-down menu check boxes radio buttons open-ended","Required\nY/N","Select one \nor all that \napply"]
["How frequently do you visit this site?","First time\nMore than once a day\nDaily\nAbout once a week\nAbout once a month\nEvery 6 months or less ","Drop-down menu","Y","select one"]
["Which category best describes you? Are you …?","An Individual Tax Payer\nRepresenting a Business\nRepresenting a Charity or Non-Profit Organization\nRepresenting a Government Entity\nA Tax Professional\nAn Academic/Researcher\nA Student\nAn IRS Employee\nA VITA/TCE Volunteer\nOther","Drop-down menu","Y","select one"]
["If you answered \"Other\" for \"Which category best describes your role?\", please specify.",null,"Open-ended","N"]
["What is your primary reason for coming to the IRS.gov site?","Obtain general tax information\nDownload a tax form, publication, or instructions\nObtain info on tax regulations or written determinations\nObtain info on revenue rulings or court cases\nObtain info on e-file\nTo sign-up for or login into e-services\nObtain info on the status of your tax refund\nObtain tax statistics\nObtain an EIN\nContact the IRS\nFind mailing addresses for tax forms\nOrder forms from the IRS\nUse online tax calculators\nLink and Learn (VITA/TCE) training\nOther","Drop-down menu","Y","select one"]
["If you answered \"Other\" for \"What is your primary reason?\", please specify.",null,"Open-ended","N"]
["Were you able to satisfy your primary reason for using IRS.gov on this current visit to our web site?","Yes\nNo\nDon't know / Not sure","Radio buttons","Y","select one"]
["How do you usually find information on our site?","IRS.gov Search Engine\nNavigation to the Web page\nSite Map\nBookmarks\nInternet Search Engine  (e.g., Google, MSN Search, Yahoo! Search, etc.)\nLinks to IRS.gov from other websites\nOther","Radio buttons","Y","select one"]
["If you answered \"Other\" for \"How usually find information?\", please specify.",null,"Open-ended","N"]
["Did you find the information you were looking for?","Yes\nNo\nPartially","Radio buttons","Y","select one"]
["If you answered \"No\" for \"Did you find the information you were looking for\", what specific type of information were you trying to find? Please specify.",null,"Open-ended","N"]
["If you performed a search on IRS.gov today, what type of difficulty, if any, did you encounter? Please choose one response only.","No problems were encountered, the IRS.gov search engine worked fine\nReturned too many results \nReturned no results \nResults were not relevant to my search terms\nResults were too similar/redundant \nI was not sure what words to use in my search \nSearch required too many refinements to get what I wanted\nSearch speed was too slow \nOther","Drop-down menu","N","select one"]
["If you answered \"Other\" above, please specify other difficulty.",null,"Open-ended","N"]
["What type of difficulty, if any, did you encounter with the navigation on our site? Please choose one response only.","No problems were encountered with the navigation on IRS.gov\nCould not find the appropriate navigational links on most of your web pages\nCould not get started or did not know where to begin \nToo many links or navigational choices \nWould often feel lost, and did not know where I was on your site\nLinks did not take me where I expected \nNavigation did not support what I was trying to accomplish \nCould not navigate back to previous information \nHad difficulty finding detailed information on your web pages \nHad various technical difficulties (links didn't work, received error messages, etc.) \nOther","Drop-down menu","N","select one"]
["If you answered \"Other\" above, please specify other difficulty.",null,"Open-ended","N"]
["What type of difficulty, if any, did you encounter with conducting tasks or transactions on our site? Please choose one response only.","No problems were encountered\nHad difficulty with E-Services (online tools for tax professionals)\nHad a problem with an online calculator (such as the “IRS Withholding Calculator”)\nHad a problem with an online tool for taxpayers (such as “Where’s My Refund”)\nHad difficulty in locating a tax form, publication, instruction, or any other file\nCould not find the tax information that I was looking for\nHad difficulty with the IRS.gov search engine\nHad difficulty in locating helpful Frequently Asked Questions (FAQs)\nCould not setup alternative payment options with the IRS\nCould not get an actual copy of my tax return\nCould not locate the closest IRS e-file Provider in my area to electronically file my tax return\nCould not find the proper IRS address to mail a form\nHad a problem with locating a Tax Regulation or Written Determination\nHad difficulty in contacting the IRS\nOther","Drop-down menu","N","select one"]
["If you answered \"Other\" above, please specify other difficulty.",null,"Open-ended","N"]
["If you used any of the Frequently Asked Questions (FAQs) on this site today, did they provide you with the information that you needed?","Yes, and I located the relevant FAQ very easily\nYes, but it was really difficult for me to find the appropriate FAQ\nI had mixed results, the FAQs provided me with some, but not all of the info that I needed\nNo, I could not find an FAQ on this site that had the answer to my question\nI did not use any of the Frequently Asked Questions (FAQs) on this site today","Drop-down menu","N","select one"]
["Is the IRS.gov website your primary Internet resource for tax information?","Yes\nNo","Radio buttons","Y","select one"]
["If you answered \"No\" above: What other website(s) do you use for tax information?",null,"Open-ended","N"]
["How could we improve the IRS.gov web site so that you could find the information that you were looking for more readily?",null,"Open-ended","N"]
["The following questions are just for statistical purposes. Which of the following best describes the highest level of education you have completed?","Current middle or high school student\nDid not complete high school\nHigh school graduate\nSome college/vocational school\nCollege graduate\nSome postgraduate school\nGraduate/professional degree\nI prefer not to respond","Drop-down menu","N","select one"]
["What is your gender?","Female\nMale\nI prefer not to respond","Drop-down menu","N","select one"]
["How do you describe your ethnicity?","Hispanic\nNon-Hispanic\nI prefer not to respond","Drop-down menu","N","select one"]
["How do you describe your race?","American Indian or Alaska Native\nAsian or Pacific Islander\nAfrican American or Black\nWhite\nOther\nI prefer not to respond","Drop-down menu","N","select one"]
["Please select the category that includes your age.","17 and under\n18 - 24\n25 - 34\n35 - 44\n45 - 54\n55 - 64\n65 and over\nI prefer not to respond","Drop-down menu","N","select one"]
["In which state do you reside?","List of states\nOutside of USA\nI prefer not to respond","Drop-down menu","N","select one"]

{"sheet":"States","index":2,"n_rows":52,"n_cols":1,"rows_kept":52,"cut":false,"hidden":false,"merged":[],"flags":["formulas_cached_only"]}
["States:"]
["Alabama"]
["Alaska"]
["Arizona"]
["Arkansas"]
["California"]
["Colorado"]
["Connecticut"]
["Delaware"]
["Florida"]
["Georgia"]
["Hawaii"]
["Idaho"]
["Illinois"]
["Indiana"]
["Iowa"]
["Kansas"]
["Kentucky"]
["Louisiana"]
["Maine"]
["Maryland"]
["Massachusetts"]
["Michigan"]
["Minnesota"]
["Mississippi"]
["Missouri"]
["Montana"]
["Nebraska"]
["Nevada"]
["New Hampshire"]
["New Jersey"]
["New Mexico"]
["New York"]
["North Carolina"]
["North Dakota"]
["Ohio"]
["Oklahoma"]
["Oregon"]
["Pennsylvania"]
["Rhode Island"]
["South Carolina"]
["South Dakota"]
["Tennessee"]
["Texas"]
["Utah"]
["Vermont"]
["Virginia"]
["Washington"]
["Washington D.C."]
["West Virginia"]
["Wisconsin"]
["Wyoming"]