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["GENERIC CLEARANCE INVENTORY"]
["ID Number","Category","Sub-Category","Service, Product, or Field","Issues","Sub-Issues ","Related Issues"]
[1.1,"Intake","Accessibility ","Preferred Language ","Spoken","English, Spanish, etc."]
[2.1,"Intake","Accessibility ","Preferred Language ","Written","English, Spanish, etc."]
[3.1,"Intake","Accessibility ","Vision, Hearing, Speech Impairment Support"]
[4.1,"Intake","Authority","\"Do not send\" to company"]
[5.1,"Intake","Authority","Anonymous","Desire to submit anonymously"]
[6.1,"Intake","Authority","Bankruptcy Filing","Chapter 7 or 13","Case identifier"]
[7.1,"Intake","Authority","Business Purpose Financial Service, Product or Activity","Commercial or Multi-Family Property (e.g., over 4 units)"]
[8.1,"Intake","Authority","Duplication","Prior CFPB filing","Case identifier"]
[9.1,"Intake","Authority","Duplication","Prior federal agency filing","Case identifier"]
[10.1,"Intake","Authority","Duplication","Prior state/local agency filing","Case identifier"]
[11.1,"Intake","Authority","Fraud, exigent circumstances or imminent harm"]
[12.1,"Intake","Authority","Identification of potential whistleblower or tipster by third party complainant"]
[13.1,"Intake","Authority","Legal or other third party representation"]
[14.1,"Intake","Authority","Non-consumer/Commercial status","Natural person or legal entity","Personal, family or household purpose"]
[15.1,"Intake","Authority","Pending or Prior Arbitration","Name of Arbitration Service","Arbitration Agreement"]
[16.1,"Intake","Authority","Pending Legal Proceeding","Court and Case identifiers"]
[17.1,"Intake","Authority","Pending Legal Proceeding","Pre-trial/status conference"]
[18.1,"Intake","Authority","Pending :Legal Proceeding","Subject matter"]
[19.1,"Intake","Authority","Pending Mediation or Negotiation","Better Business Bureau or Other"]
[20.1,"Intake","Authority","Pending Mediation or Negotiation","Contact with Company"]
[21.1,"Intake","Authority","Prior Litigation","Court judgment or order","Court and Case identifiers"]
[22.1,"Intake","Authority","Prior Litigation","Subject matter"]
[23.1,"Intake","Authority","Prior Settlement","Settlement agreement or consent judgment"]
[24.1,"Intake","Authority","Prior Settlement","Subject matter"]
[25.1,"Intake","Authority","Non-consumer/Commercial status","Appraisal Management Company"]
[26.1,"Intake","Authority","Non-consumer/Commercial status","Business Property Owner"]
[27.1,"Intake","Authority","Non-consumer/Commercial status","Certified general appraiser"]
[28.1,"Intake","Authority","Non-consumer/Commercial status","Certified residential appraiser"]
[29.1,"Intake","Authority","Non-consumer/Commercial status","Financial Institution Lender"]
[30.1,"Intake","Authority","Non-consumer/Commercial status","Individual Property Owner"]
[31.1,"Intake","Authority","Non-consumer/Commercial status","Licensed appraiser"]
[32.1,"Intake","Authority","Non-consumer/Commercial status","Mortgage broker"]
[33.1,"Intake","Authority","Non-consumer/Commercial status","Non-financial institution lender"]
[34.1,"Intake","Authority","Non-consumer/Commercial status","Other"]
[35.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Credit report ","Knowledge of access to free copy of credit report"]
[36.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Household access/use of consumer financial products or services in past 12 months","Auto title loan"]
[37.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Household access/use of consumer financial products or services in past 12 months","Bought from rent-to-own store"]
[38.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Household access/use of consumer financial products or services in past 12 months","Check cashing"]
[39.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Household access/use of consumer financial products or services in past 12 months","Debit card"]
[40.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Household access/use of consumer financial products or services in past 12 months","Pawn shop sale of item"]
[41.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Household access/use of consumer financial products or services in past 12 months","Payday loan"]
[42.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Household access/use of consumer financial products or services in past 12 months","Prepaid card"]
[43.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Household access/use of consumer financial products or services in past 12 months","Tax refund anticipation loan"]
[44.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Income","$100,000 - $124,999"]
[45.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Income","$125,000 - $149,999"]
[46.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Income","$150,000 - $199,999"]
[47.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Income","$200,000 - more (specify)"]
[48.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Income","$25,000 - $49,000"]
[49.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Income","$50,000 - $74,999"]
[50.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Income","$75,000 - $99,999"]
[51.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Income","Less than $25,000"]
[52.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Internet access","Cell phone"]
[53.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Internet access","Don't have it"]
[54.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Internet access","Family/friend's home"]
[55.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Internet access","Home"]
[56.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Internet access","No response"]
[57.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Internet access","Public library"]
[58.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Internet access","Work"]
[59.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Length of Employment","1 year or more"]
[60.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Length of Employment","Less than 1 year"]
[61.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Length of Employment","Number of years"]
[62.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Length of Employment","Retired"]
[63.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Length of Employment","Unemployed"]
[64.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Property Interests","Auto loan"]
[65.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Property Interests","Checking account"]
[66.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Property Interests","Credit card account"]
[67.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Property Interests","Home loan"]
[68.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Property Interests","Investment account, IRA, 401(k), pension plan or other retirement account"]
[69.1,"Intake","Consumer ","Demographics","Consumer Access to Complaint Process","Property Interests","Savings account, money market, CD"]
[70.1,"Intake","Consumer Profile","Billing Address","Same as mailing address"]
[71.1,"Intake","Consumer Profile","Biography"]
[72.1,"Intake","Consumer Profile","Citizenship"]
[73.1,"Intake","Consumer Profile","City"]
[74.1,"Intake","Consumer Profile","Country","Country of residence"]
[75.1,"Intake","Consumer Profile","Customer Name (as appears on bill)"]
[76.1,"Intake","Consumer Profile","Date of Birth"]
[77.1,"Intake","Consumer Profile","Dependency Status Information","Date of Birth"]
[78.1,"Intake","Consumer Profile","Dependency Status Information","Emancipated minor status","Age of consent"]
[79.1,"Intake","Consumer Profile","Dependency Status Information","Marital Status"]
[80.1,"Intake","Consumer Profile","Dependency Status Information","Servicemember dependent","Dependent-Child"]
[81.1,"Intake","Consumer Profile","Dependency Status Information","Servicemember dependent","Dependent-Spouse"]
[82.1,"Intake","Consumer Profile","Dependency Status Information","Servicemember dependent","Other Dependent"]
[83.1,"Intake","Consumer Profile","Education/Grade Level"]
[84.1,"Intake","Consumer Profile","Email Address"]
[85.1,"Intake","Consumer Profile","Employer/Organization"]
[86.1,"Intake","Consumer Profile","Employer/Organization"]
[87.1,"Intake","Consumer Profile","Facebook Profile URL"]
[88.1,"Intake","Consumer Profile","Fax"]
[89.1,"Intake","Consumer Profile","First Name"]
[90.1,"Intake","Consumer Profile","Last Name"]
[91.1,"Intake","Consumer Profile","Mailing Address"]
[92.1,"Intake","Consumer Profile","Marital Status"]
[93.1,"Intake","Consumer Profile","Middle Name"]
[94.1,"Intake","Consumer Profile","Mobile Phone Number"]
[95.1,"Intake","Consumer Profile","Phone Number"]
[96.1,"Intake","Consumer Profile","Physical Address"]
[97.1,"Intake","Consumer Profile","Servicemember Address"]
[98.1,"Intake","Consumer Profile","Servicemember Country"]
[99.1,"Intake","Consumer Profile","Servicemember Name"]
[100.1,"Intake","Consumer Profile","Servicemember Relocation","Deployment","Permanent Change of Station"]
[101.1,"Intake","Consumer Profile","Servicemember State"]
[102.1,"Intake","Consumer Profile","Servicemember Status","Active Duty"]
[103.1,"Intake","Consumer Profile","Servicemember Status","Branch","Air Force"]
[104.1,"Intake","Consumer Profile","Servicemember Status","Branch","Army"]
[105.1,"Intake","Consumer Profile","Servicemember Status","Branch","Coast Guard"]
[106.1,"Intake","Consumer Profile","Servicemember Status","Branch","Marines"]
[107.1,"Intake","Consumer Profile","Servicemember Status","Branch","National Oceanic and Atmospheric Administration"]
[108.1,"Intake","Consumer Profile","Servicemember Status","Branch","Navy"]
[109.1,"Intake","Consumer Profile","Servicemember Status","Branch","Public Health Service"]
[110.1,"Intake","Consumer Profile","Servicemember Status","National Guard"]
[111.1,"Intake","Consumer Profile","Servicemember Status","Rank","01-03"]
[112.1,"Intake","Consumer Profile","Servicemember Status","Rank","04-06"]
[113.1,"Intake","Consumer Profile","Servicemember Status","Rank","07-010"]
[114.1,"Intake","Consumer Profile","Servicemember Status","Rank","E1-E4"]
[115.1,"Intake","Consumer Profile","Servicemember Status","Rank","E5-E7"]
[116.1,"Intake","Consumer Profile","Servicemember Status","Rank","E8-E9"]
[117.1,"Intake","Consumer Profile","Servicemember Status","Rank","W01-CW5"]
[118.1,"Intake","Consumer Profile","Servicemember Status","Reserve"]
[119.1,"Intake","Consumer Profile","Servicemember Status","Retired","Date of Discharge"]
[120.1,"Intake","Consumer Profile","Servicemember Status","Veteran","Date of Discharge"]
[121.1,"Intake","Consumer Profile","Servicemember ZIP"]
[122.1,"Intake","Consumer Profile","Short Message Service (SMS Text)"]
[123.1,"Intake","Consumer Profile","State","State of Legal Residence "]
[124.1,"Intake","Consumer Profile","School Name and Location","Approx. 7000 colleges and universities"]
[125.1,"Intake","Consumer Profile","Third Party Query","Activity in question happened to complainant or someone else","Cosignor Identity"]
[126.1,"Intake","Consumer Profile","Third Party Representative Information","Authorization Type","Authority to access confidential financial information"]
[127.1,"Intake","Consumer Profile","Third Party Representative Information","Authorization Type","Authority to make financial decisions"]
[128.1,"Intake","Consumer Profile","Third Party Representative Information","City "]
[129.1,"Intake","Consumer Profile","Third Party Representative Information","Country"]
[130.1,"Intake","Consumer Profile","Third Party Representative Information","Email address"]
[131.1,"Intake","Consumer Profile","Third Party Representative Information","Full name"]
[132.1,"Intake","Consumer Profile","Third Party Representative Information","Mailing address"]
[133.1,"Intake","Consumer Profile","Third Party Representative Information","Mobile phone number"]
[134.1,"Intake","Consumer Profile","Third Party Representative Information","Organization Name"]
[135.1,"Intake","Consumer Profile","Third Party Representative Information","Organization Web Site URL"]
[136.1,"Intake","Consumer Profile","Third Party Representative Information","Phone number"]
[137.1,"Intake","Consumer Profile","Third Party Representative Information","Proof of 3d Party Authorization","Letter of Interest"]
[138.1,"Intake","Consumer Profile","Third Party Representative Information","Proof of 3d Party Authorization","Other"]
[139.1,"Intake","Consumer Profile","Third Party Representative Information","Proof of 3d Party Authorization","Power of Attorney"]
[140.1,"Intake","Consumer Profile","Third Party Representative Information","Proof of 3d Party Authorization","Retainer"]
[141.1,"Intake","Consumer Profile","Third Party Representative Information","Proof of 3d Party Authorization","Translation services agreement"]
[142.1,"Intake","Consumer Profile","Third Party Representative Information","Relationship Type","Family member"]
[143.1,"Intake","Consumer Profile","Third Party Representative Information","Relationship Type","Friend"]
[144.1,"Intake","Consumer Profile","Third Party Representative Information","Representative Type","Attorney","Pro Bono service\nFee paid for service"]
[145.1,"Intake","Consumer Profile","Third Party Representative Information","Representative Type","Congressional"]
[146.1,"Intake","Consumer Profile","Third Party Representative Information","Representative Type","Legal Aid"]
[147.1,"Intake","Consumer Profile","Third Party Representative Information","Representative Type","Non-Attorney Advocate","Fee paid for service"]
[148.1,"Intake","Consumer Profile","Third Party Representative Information","Representative Type","Non-profit "]
[149.1,"Intake","Consumer Profile","Third Party Representative Information","Representative Type","Other"]
[150.1,"Intake","Consumer Profile","Third Party Representative Information","Representative Type","State/Local Government"]
[151.1,"Intake","Consumer Profile","Third Party Representative Information","State"]
[152.1,"Intake","Consumer Profile","Third Party Representative Information","Title"]
[153.1,"Intake","Consumer Profile","Third Party Representative Information","Username"]
[154.1,"Intake","Consumer Profile","Third Party Representative Information","Zip Code"]
[155.1,"Intake","Consumer Profile","Tipster","Report suspicion of violation of federal consumer financial protection law"]
[156.1,"Intake","Consumer Profile","Title and Salutation"]
[157.1,"Intake","Consumer Profile","Twitter or other Social Media Profile URL"]
[158.1,"Intake","Consumer Profile","Type of Organization (Affiliation)"]
[159.1,"Intake","Consumer Profile","Username"]
[160.1,"Intake","Consumer Profile","Whistleblower or Tipster status","Employment by subject of complaint or industry insider; suspicion of violation of federal financial consumer protection law "]
[161.1,"Intake","Consumer Profile","Zip Code"]
[162.1,"Intake","Financial Activity","Alert","Alert about a financial institution, product, service or practice that I think the CFPB should look into"]
[163.1,"Intake","Financial Activity","Appraisal or other property valuation","Appraisal fee-related issue"]
[164.1,"Intake","Financial Activity","Appraisal or other property valuation","Appraisal inaccurate or disagree with the value provided in appraisal"]
[165.1,"Intake","Financial Activity","Appraisal or other property valuation","Appraisal independence"]
[166.1,"Intake","Financial Activity","Appraisal or other property valuation","Improper (or attempted improper) influencing of an appraiser or the appraisal process"]
[167.1,"Intake","Financial Activity","Appraisal or other property valuation","Other"]
[168.1,"Intake","Financial Activity","Appraisal or other property valuation","Removal or exclusion from an approved appraiser list or addition to a \"do not use\" list"]
[169.1,"Intake","Financial Activity","Appraisal or other property valuation","Uniform Standards of Professional Appraisal Practice"]
[170.1,"Intake","Financial Activity","Auto and vehicle lease","Inability to repay","Bankruptcy"]
[171.1,"Intake","Financial Activity","Auto and vehicle lease","Inability to repay","Debt collections"]
[172.1,"Intake","Financial Activity","Auto and vehicle lease","Inability to repay","Deficiency"]
[173.1,"Intake","Financial Activity","Auto and vehicle lease","Inability to repay","Repossession"]
[174.1,"Intake","Financial Activity","Auto and vehicle lease","Managing the lease","Billing, late fees"]
[175.1,"Intake","Financial Activity","Auto and vehicle lease","Managing the lease","Credit reporting"]
[176.1,"Intake","Financial Activity","Auto and vehicle lease","Managing the lease","Damage/loss"]
[177.1,"Intake","Financial Activity","Auto and vehicle lease","Managing the lease","Insurance (gap, credit, etc.)"]
[178.1,"Intake","Financial Activity","Auto and vehicle lease","Managing the lease","Privacy"]
[179.1,"Intake","Financial Activity","Auto and vehicle lease","Shopping for a lease","Advertising/marketing"]
[180.1,"Intake","Financial Activity","Auto and vehicle lease","Shopping for a lease","Credit denial"]
[181.1,"Intake","Financial Activity","Auto and vehicle lease","Shopping for a lease","Sales tactics/pressure"]
[182.1,"Intake","Financial Activity","Auto and vehicle lease","Shopping for a lease","Telemarketing"]
[183.1,"Intake","Financial Activity","Auto and vehicle lease","Taking out the lease","Changes after closing"]
[184.1,"Intake","Financial Activity","Auto and vehicle lease","Taking out the lease","Fraud"]
[185.1,"Intake","Financial Activity","Auto and vehicle lease","Taking out the lease","High pressure tactics"]
[186.1,"Intake","Financial Activity","Auto and vehicle lease","Taking out the lease","Mid-deal changes"]
[187.1,"Intake","Financial Activity","Auto and vehicle lease","Taking out the lease","Required add-on products"]
[188.1,"Intake","Financial Activity","Auto and vehicle lease","Taking out the lease","Trade-in payoff"]
[189.1,"Intake","Financial Activity","Auto and vehicle loans","Inability to repay","Bankruptcy"]
[190.1,"Intake","Financial Activity","Auto and vehicle loans","Inability to repay","Debt collections"]
[191.1,"Intake","Financial Activity","Auto and vehicle loans","Inability to repay","Deficiency"]
[192.1,"Intake","Financial Activity","Auto and vehicle loans","Inability to repay","Repossession"]
[193.1,"Intake","Financial Activity","Auto and vehicle loans","Managing the loan","Billing, late fees"]
[194.1,"Intake","Financial Activity","Auto and vehicle loans","Managing the loan","Credit reporting"]
[195.1,"Intake","Financial Activity","Auto and vehicle loans","Managing the loan","Damage/loss"]
[196.1,"Intake","Financial Activity","Auto and vehicle loans","Managing the loan","Insurance (gap, credit, etc.)"]
[197.1,"Intake","Financial Activity","Auto and vehicle loans","Managing the loan","Privacy"]
[198.1,"Intake","Financial Activity","Auto and vehicle loans","Shopping for a loan","Advertising/marketing"]
[199.1,"Intake","Financial Activity","Auto and vehicle loans","Shopping for a loan","Credit denial"]
[200.1,"Intake","Financial Activity","Auto and vehicle loans","Shopping for a loan","Sales tactics/pressure"]
[201.1,"Intake","Financial Activity","Auto and vehicle loans","Shopping for a loan","Telemarketing"]
[202.1,"Intake","Financial Activity","Auto and vehicle loans","Taking out the loan","Changes after closing"]
[203.1,"Intake","Financial Activity","Auto and vehicle loans","Taking out the loan","Fraud"]
[204.1,"Intake","Financial Activity","Auto and vehicle loans","Taking out the loan","High pressure tactics"]
[205.1,"Intake","Financial Activity","Auto and vehicle loans","Taking out the loan","Mid-deal changes"]
[206.1,"Intake","Financial Activity","Auto and vehicle loans","Taking out the loan","Required add-on products"]
[207.1,"Intake","Financial Activity","Auto and vehicle loans","Taking out the loan","Trade-in payoff"]
[208.1,"Intake","Financial Activity","Auto title loan","Improper repossession of auto"]
[209.1,"Intake","Financial Activity","Bank Account or Service","Account servicing","Interest calculations"]
[210.1,"Intake","Financial Activity","Bank Account or Service","Account servicing","Online access"]
[211.1,"Intake","Financial Activity","Bank Account or Service","Account servicing","Remote/mobile access"]
[212.1,"Intake","Financial Activity","Bank Account or Service","Account servicing","Statements"]
[213.1,"Intake","Financial Activity","Bank Account or Service","Account servicing","Third party services provided by bank (e.g., ID theft protection)"]
[214.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Account access"]
[215.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Denial"]
[216.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Disclosure of fees"]
[217.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Disclosure of fees and terms"]
[218.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Interest"]
[219.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Joint Account"]
[220.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Marketing"]
[221.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Opting in/out of debit/ATM overdraft protection"]
[222.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Overdraft protection services"]
[223.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Renewal/rollover (CDs only)"]
[224.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Account opening/closing/management","Statements"]
[225.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Deposits and withdrawals","Availability of deposits"]
[226.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Deposits and withdrawals","Check cashing"]
[227.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Deposits and withdrawals","Lost or missing funds"]
[228.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Deposits and withdrawals","Payroll deposit problems"]
[229.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Deposits and withdrawals","Transactions hold"]
[230.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Deposits and withdrawals","Unauthorized transactions"]
[231.1,"Intake","Financial Activity","Bank Account or Service","Certificate of Deposit (CD)","Deposits and withdrawals","Withdrawal problems and penalties"]
[232.1,"Intake","Financial Activity","Bank Account or Service","Check cashing without an account","Account opening/closing/management","Denial"]
[233.1,"Intake","Financial Activity","Bank Account or Service","Check cashing without an account","Account opening/closing/management","Disclosure of fees and terms"]
[234.1,"Intake","Financial Activity","Bank Account or Service","Check cashing without an account","Account opening/closing/management","Interest"]
[235.1,"Intake","Financial Activity","Bank Account or Service","Check cashing without an account","Account opening/closing/management","Marketing"]
[236.1,"Intake","Financial Activity","Bank Account or Service","Check cashing without an account","Account opening/closing/management","Statements"]
[237.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Account access"]
[238.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Closure"]
[239.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Denial"]
[240.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Disclosure of fees and terms"]
[241.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Interest"]
[242.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Joint Account"]
[243.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Marketing"]
[244.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Opting in/out of debit/ATM overdraft protection"]
[245.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Overdraft protection services"]
[246.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Account opening/closing/management","Statements"]
[247.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Deposits and withdrawals","Availability of deposits"]
[248.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Deposits and withdrawals","Check cashing"]
[249.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Deposits and withdrawals","Lost or missing funds"]
[250.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Deposits and withdrawals","Payroll deposit problems"]
[251.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Deposits and withdrawals","Transactions hold"]
[252.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Deposits and withdrawals","Unauthorized transactions"]
[253.1,"Intake","Financial Activity","Bank Account or Service","Checking accounts","Deposits and withdrawals","Withdrawal problems and penalties"]
[254.1,"Intake","Financial Activity","Bank Account or Service","Making/receiving payments or sending money to others","Money/wire transfers"]
[255.1,"Intake","Financial Activity","Bank Account or Service","Making/receiving payments or sending money to others","Phone or online"]
[256.1,"Intake","Financial Activity","Bank Account or Service","Making/receiving payments or sending money to others","Problems with payments by check, card"]
[257.1,"Intake","Financial Activity","Bank Account or Service","Making/receiving payments or sending money to others","Unauthorized transactions"]
[258.1,"Intake","Financial Activity","Bank Account or Service","Money services (money order, cashier's check, money transfer, etc.)","Account opening/closing/management","Denial"]
[259.1,"Intake","Financial Activity","Bank Account or Service","Money services (money order, cashier's check, money transfer, etc.)","Account opening/closing/management","Disclosure of fees and terms"]
[260.1,"Intake","Financial Activity","Bank Account or Service","Money services (money order, cashier's check, money transfer, etc.)","Account opening/closing/management","Interest"]
[261.1,"Intake","Financial Activity","Bank Account or Service","Money services (money order, cashier's check, money transfer, etc.)","Account opening/closing/management","Marketing"]
[262.1,"Intake","Financial Activity","Bank Account or Service","Money services (money order, cashier's check, money transfer, etc.)","Account opening/closing/management","Statements"]
[263.1,"Intake","Financial Activity","Bank Account or Service","Problems caused by my funds being low","Bounced checks"]
[264.1,"Intake","Financial Activity","Bank Account or Service","Problems caused by my funds being low","Credit reporting"]
[265.1,"Intake","Financial Activity","Bank Account or Service","Problems caused by my funds being low","Late fees"]
[266.1,"Intake","Financial Activity","Bank Account or Service","Problems caused by my funds being low","Overdraft fees"]
[267.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Account access"]
[268.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Closure"]
[269.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Denial"]
[270.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Disclosure of fees and terms"]
[271.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Interest"]
[272.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Joint Account"]
[273.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Marketing"]
[274.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Opting in/out of debit/ATM overdraft protection"]
[275.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Overdraft protection services"]
[276.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Account opening/closing/management","Statements"]
[277.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Deposits and withdrawals","Availability of deposits"]
[278.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Deposits and withdrawals","Check cashing"]
[279.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Deposits and withdrawals","Lost or missing funds"]
[280.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Deposits and withdrawals","Payroll deposit problems"]
[281.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Deposits and withdrawals","Transactions hold"]
[282.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Deposits and withdrawals","Unauthorized transactions"]
[283.1,"Intake","Financial Activity","Bank Account or Service","Savings accounts ","Deposits and withdrawals","Withdrawal problems and penalties"]
[284.1,"Intake","Financial Activity","Bank Account or Service","Unauthorized transactions","Check, debit card, ACH, ATM, wire/remittance, other"]
[285.1,"Intake","Financial Activity","Bank Account or Service","Use of debit or ATM card","ATM or debit card fees"]
[286.1,"Intake","Financial Activity","Bank Account or Service","Use of debit or ATM card","ATM problems"]
[287.1,"Intake","Financial Activity","Bank Account or Service","Use of debit or ATM card","Disputed transaction"]
[288.1,"Intake","Financial Activity","Bank Account or Service","Use of debit or ATM card","Unauthorized card use"]
[289.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Inability to repay","Bankruptcy"]
[290.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Inability to repay","Debt collections"]
[291.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Inability to repay","Deficiency"]
[292.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Inability to repay","Repossession"]
[293.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Managing the loan","Billing, late fees"]
[294.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Managing the loan","Credit reporting"]
[295.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Managing the loan","Damage/loss"]
[296.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Managing the loan","Insurance (gap, credit, etc.)"]
[297.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Managing the loan","Privacy"]
[298.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Shopping for a loan","Advertising/marketing"]
[299.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Shopping for a loan","Credit denial"]
[300.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Shopping for a loan","Sales tactics/pressure"]
[301.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Shopping for a loan","Telemarketing"]
[302.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Taking out the loan","Changes after closing"]
[303.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Taking out the loan","Fraud"]
[304.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Taking out the loan","High pressure tactics"]
[305.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Taking out the loan","Mid-deal changes"]
[306.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Taking out the loan","Required add-on products"]
[307.1,"Intake","Financial Activity","Bank installment loan (medical, appliance, vacation, funeral, etc.)","Taking out the loan","Trade-in payoff"]
[308.1,"Intake","Financial Activity","Comment","Comment about a financial institution, product, service or practice "]
[309.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution","Breach of oral agreement"]
[310.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution","Default"]
[311.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution","Location of transaction at issue"]
[312.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution","Missing or deceptive disclosures"]
[313.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution","Solicitation or Advertisement"]
[314.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution","Unclear or deceptive terms of written agreement"]
[315.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution ","Collusion"]
[316.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution ","Images of financial product"]
[317.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution ","Inability to pay "]
[318.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution ","Undue interference"]
[319.1,"Intake","Financial Activity","Complaint narrative","Description of events and steps toward resolution generally"]
[320.1,"Intake","Financial Activity","Complaint narrative","Descriptions of events and steps toward resolution","Signing of Contract"]
[321.1,"Intake","Financial Activity","Correspondence with company"]
[322.1,"Intake","Financial Activity","Correspondence with merchant"]
[323.1,"Intake","Financial Activity","Correspondence with vendor/service provider"]
[324.1,"Intake","Financial Activity","Credit information","Background/Employment Screening","Did not consent to report being pulled"]
[325.1,"Intake","Financial Activity","Credit information","Background/Employment Screening","Not given notice that report would be obtained"]
[326.1,"Intake","Financial Activity","Credit information","Credit report","Adverse notice/risk based pricing"]
[327.1,"Intake","Financial Activity","Credit information","Credit report","Could not obtain free credit report"]
[328.1,"Intake","Financial Activity","Credit information","Credit report","Fails to provide credit score information"]
[329.1,"Intake","Financial Activity","Credit information","Credit report","Fraud alert failure"]
[330.1,"Intake","Financial Activity","Credit information","Credit report","Improperly shared credit report with others"]
[331.1,"Intake","Financial Activity","Credit information","Credit report","Inadequate phone help"]
[332.1,"Intake","Financial Activity","Credit information","Credit report","Prescreening/marketing"]
[333.1,"Intake","Financial Activity","Credit information","Credit report","Refuses request for file disclosure (improper ID)"]
[334.1,"Intake","Financial Activity","Credit information","Credit report accuracy disputes","Deleted information reinserted"]
[335.1,"Intake","Financial Activity","Credit information","Credit report accuracy disputes","Improper/incomplete credit file disclosure"]
[336.1,"Intake","Financial Activity","Credit information","Credit report accuracy disputes","Improperly conducts reinvestigation"]
[337.1,"Intake","Financial Activity","Credit information","Credit report accuracy disputes","Inaccurate info on credit report"]
[338.1,"Intake","Financial Activity","Credit information","Credit report accuracy disputes","Inaccurate public records"]
[339.1,"Intake","Financial Activity","Credit information","Credit report accuracy disputes","Investigation not timely"]
[340.1,"Intake","Financial Activity","Credit information","Credit report accuracy disputes","Outdated information on credit report"]
[341.1,"Intake","Financial Activity","Credit information","Credit report accuracy disputes","Previous dispute with credit bureaus, inadequate response"]
[342.1,"Intake","Financial Activity","Credit information","Credit report accuracy disputes","Same item appears multiple times"]
[343.1,"Intake","Financial Activity","Credit information","Credit score","Inaccurate credit score"]
[344.1,"Intake","Financial Activity","Credit information","Credit score","Incorrect public record information provided to employer"]
[345.1,"Intake","Financial Activity","Credit information","Credit score","Issue with score in adverse action notice"]
[346.1,"Intake","Financial Activity","Credit information","Credit score","Issue with score in risk based pricing notice"]
[347.1,"Intake","Financial Activity","Credit information","Credit score","No credit score"]
[348.1,"Intake","Financial Activity","Credit information","Credit score","Problem with marketing/advertising of score"]
[349.1,"Intake","Financial Activity","Credit information","Credit score","Single record shows up multiple times in report provided to employer"]
[350.1,"Intake","Financial Activity","Credit information","Credit score","Was not provided copy of report before adverse action taken"]
[351.1,"Intake","Financial Activity","Credit information","Credit/identity monitoring","Account terms and changes"]
[352.1,"Intake","Financial Activity","Credit information","Credit/identity monitoring","Billing dispute"]
[353.1,"Intake","Financial Activity","Credit information","Credit/identity monitoring","Closing/cancelling account"]
[354.1,"Intake","Financial Activity","Credit information","Credit/identity monitoring","Insurance"]
[355.1,"Intake","Financial Activity","Credit information","Credit/identity monitoring","Market advertising"]
[356.1,"Intake","Financial Activity","Credit information","Creditor/collector/bank issue related to info or scores","Did not fix incorrect information supplied to CRA after consumer disputed accuracy"]
[357.1,"Intake","Financial Activity","Credit information","Creditor/collector/bank issue related to info or scores","Problem with adverse action notice"]
[358.1,"Intake","Financial Activity","Credit information","Creditor/collector/bank issue related to info or scores","Problem with risk-based pricing notice"]
[359.1,"Intake","Financial Activity","Credit information","Creditor/collector/bank issue related to info or scores","Reported incorrect information to CRA"]
[360.1,"Intake","Financial Activity","Credit information","Inability to repay","Deficiency"]
[361.1,"Intake","Financial Activity","Credit information","Inability to repay","Identity theft"]
[362.1,"Intake","Financial Activity","Credit information","Inability to repay","Security freeze issue"]
[363.1,"Intake","Financial Activity","Credit information","Insurance","Did not fix incorrect information supplied to CRA after consumer disputed accuracy"]
[364.1,"Intake","Financial Activity","Credit information","Insurance","Insurance company did not provide risk-based pricing notice or defective notice"]
[365.1,"Intake","Financial Activity","Credit information","Insurance","Prescreened insurance offer"]
[366.1,"Intake","Financial Activity","Credit information","Insurance","Reported incorrect information to CRA"]
[367.1,"Intake","Financial Activity","Credit Products ","Auto/vehicle loan"]
[368.1,"Intake","Financial Activity","Credit Products ","Auto/vehicle title loan"]
[369.1,"Intake","Financial Activity","Credit Products ","Credit card","Advertising/marketing"]
[370.1,"Intake","Financial Activity","Credit Products ","Credit card","Application processing delay"]
[371.1,"Intake","Financial Activity","Credit Products ","Credit card","APR or interest rate"]
[372.1,"Intake","Financial Activity","Credit Products ","Credit card","Arbitration"]
[373.1,"Intake","Financial Activity","Credit Products ","Credit card","Balance transfer"]
[374.1,"Intake","Financial Activity","Credit Products ","Credit card","Balance transfer fee"]
[375.1,"Intake","Financial Activity","Credit Products ","Credit card","Bankruptcy"]
[376.1,"Intake","Financial Activity","Credit Products ","Credit card","Billing disputes"]
[377.1,"Intake","Financial Activity","Credit Products ","Credit card","Billing statement"]
[378.1,"Intake","Financial Activity","Credit Products ","Credit card","Cash advance"]
[379.1,"Intake","Financial Activity","Credit Products ","Credit card","Cash advance fee"]
[380.1,"Intake","Financial Activity","Credit Products ","Credit card","Closing/cancelling account"]
[381.1,"Intake","Financial Activity","Credit Products ","Credit card","Collection practices"]
[382.1,"Intake","Financial Activity","Credit Products ","Credit card","Credit card payment/debt protection"]
[383.1,"Intake","Financial Activity","Credit Products ","Credit card","Credit determination"]
[384.1,"Intake","Financial Activity","Credit Products ","Credit card","Credit line increase/decrease"]
[385.1,"Intake","Financial Activity","Credit Products ","Credit card","Credit reporting"]
[386.1,"Intake","Financial Activity","Credit Products ","Credit card","Customer service/customer relations"]
[387.1,"Intake","Financial Activity","Credit Products ","Credit card","Delinquent account"]
[388.1,"Intake","Financial Activity","Credit Products ","Credit card","Forbearance/workout plans"]
[389.1,"Intake","Financial Activity","Credit Products ","Credit card","Identity theft/fraud/embezzlement"]
[390.1,"Intake","Financial Activity","Credit Products ","Credit card","Late fees"]
[391.1,"Intake","Financial Activity","Credit Products ","Credit card","Other fee"]
[392.1,"Intake","Financial Activity","Credit Products ","Credit card","Overlimit fee"]
[393.1,"Intake","Financial Activity","Credit Products ","Credit card","Payoff process"]
[394.1,"Intake","Financial Activity","Credit Products ","Credit card","Privacy"]
[395.1,"Intake","Financial Activity","Credit Products ","Payday loan"]
[396.1,"Intake","Financial Activity","Credit Products ","Tax refund anticipation loan or product"]
[397.1,"Intake","Financial Activity","Credit Products and Consumer Loans","Auto Title Loan"]
[398.1,"Intake","Financial Activity","Credit Products and Consumer Loans","Non-vehicle installment loan \n(appliance, boat, etc.)"]
[399.1,"Intake","Financial Activity","Credit Products and Consumer Loans","Pawn Loan"]
[400.1,"Intake","Financial Activity","Credit Products and Consumer Loans","Personal (Unsecured) Installment Loan"]
[401.1,"Intake","Financial Activity","Credit Products and Consumer Loans","Tax Refund Loan or Product"]
[402.1,"Intake","Financial Activity","Credit Products and Consumer Loans","Vehicle installment loan"]
[403.1,"Intake","Financial Activity","Debt collections","Financial institutions/agencies/attorneys","Abusive communication or tactics","Threaten legal action"]
[404.1,"Intake","Financial Activity","Debt collections","Financial institutions/agencies/attorneys","Debt has been repaid or collector is seeking the wrong amount "]
[405.1,"Intake","Financial Activity","Debt collections","Financial institutions/agencies/attorneys","Disclosure of debt to others"]
[406.1,"Intake","Financial Activity","Debt collections","Financial institutions/agencies/attorneys","Failure to disclose information"]
[407.1,"Intake","Financial Activity","Debt collections","Financial institutions/agencies/attorneys","False or misleading representations"]
[408.1,"Intake","Financial Activity","Debt collections","Financial institutions/agencies/attorneys","Improper communications, esp. 3d party","Frequent calls, failure to honor \"do not contact\" request, called outside 8a-9p\nContact with service member commanding officer"]
[409.1,"Intake","Financial Activity","Debt collections","Financial institutions/agencies/attorneys","Reported false or disputed information to a credit reporting company"]
[410.1,"Intake","Financial Activity","Debt collections","Financial institutions/agencies/attorneys","Trying to collect from wrong consumer"]
[411.1,"Intake","Financial Activity","Debt collections","Financial institutions/agencies/attorneys","Unfair practices"]
[412.1,"Intake","Financial Activity","Debt collections","Name of collector"]
[413.1,"Intake","Financial Activity","Debt collections","Telephone contact","Company address provided for bill payment or dispute"]
[414.1,"Intake","Financial Activity","Debt collections","Telephone contact","Current creditor","Case/file/reference number"]
[415.1,"Intake","Financial Activity","Debt collections","Telephone contact","Current creditor","Social security number"]
[416.1,"Intake","Financial Activity","Debt collections","Telephone contact","Date and time of call"]
[417.1,"Intake","Financial Activity","Debt collections","Telephone contact","Dollar amount/balance attempted to be collected"]
[418.1,"Intake","Financial Activity","Debt collections","Telephone contact","Original creditor (if known)"]
[419.1,"Intake","Financial Activity","Debt collections","Telephone contact","Outbound or inbound call"]
[420.1,"Intake","Financial Activity","Debt collections","Telephone contact","Phone number that company called from"]
[421.1,"Intake","Financial Activity","Debt collections","Telephone contact","Written correspondence after call"]
[422.1,"Intake","Financial Activity","Debt collections","Telephone contact","Written correspondence before call"]
[423.1,"Intake","Financial Activity","Debt collections","Written correspondence","Case/file/reference number"]
[424.1,"Intake","Financial Activity","Debt collections","Written correspondence","Company name"]
[425.1,"Intake","Financial Activity","Debt collections","Written correspondence","Dollar amount of debt/balance attempted to be collected"]
[426.1,"Intake","Financial Activity","Debt collections","Written correspondence","Payment address"]
[427.1,"Intake","Financial Activity","Debt collections","Written correspondence","Phone number "]
[428.1,"Intake","Financial Activity","Debt collections","Written correspondence","Social security number"]
[429.1,"Intake","Financial Activity","Debt relief","Credit counseling agency, debt settlement or restructuring company","Disclosure"]
[430.1,"Intake","Financial Activity","Debt relief","Credit counseling agency, debt settlement or restructuring company","Fees"]
[431.1,"Intake","Financial Activity","Debt relief","Credit counseling agency, debt settlement or restructuring company","Servicing/contact with company"]
[432.1,"Intake","Financial Activity","Debt relief","Credit counseling agency, debt settlement or restructuring company","Settlement"]
[433.1,"Intake","Financial Activity","Debt relief","Credit counseling agency, debt settlement or restructuring company","Solicitation by company"]
[434.1,"Intake","Financial Activity","Debt relief","Sent payment but never heard back from company"]
[435.1,"Intake","Financial Activity","Deposit products","Certificate of Deposit (CD)"]
[436.1,"Intake","Financial Activity","Deposit products","Checking accounts"]
[437.1,"Intake","Financial Activity","Deposit products","Deposit insurance"]
[438.1,"Intake","Financial Activity","Deposit products","Money market account"]
[439.1,"Intake","Financial Activity","Deposit products","Other"]
[440.1,"Intake","Financial Activity","Deposit products","Savings accounts "]
[441.1,"Intake","Financial Activity","Discrimination","Basis of alleged discrimination and related description","Age"]
[442.1,"Intake","Financial Activity","Discrimination","Basis of alleged discrimination and related description","Exercise of rights under Consumer Credit Protection Act "]
[443.1,"Intake","Financial Activity","Discrimination","Basis of alleged discrimination and related description","Marital Status"]
[444.1,"Intake","Financial Activity","Discrimination","Basis of alleged discrimination and related description","National origin"]
[445.1,"Intake","Financial Activity","Discrimination","Basis of alleged discrimination and related description","Race or Color"]
[446.1,"Intake","Financial Activity","Discrimination","Basis of alleged discrimination and related description","Receipt of Public Assistance"]
[447.1,"Intake","Financial Activity","Discrimination","Basis of alleged discrimination and related description","Religion"]
[448.1,"Intake","Financial Activity","Discrimination","Basis of alleged discrimination and related description","Sex"]
[449.1,"Intake","Financial Activity","Discrimination","Consumer belief that issue involves discrimination"]
[450.1,"Intake","Financial Activity","Feedback "]
[451.1,"Intake","Financial Activity","Financial advisory service","Credit counseling "]
[452.1,"Intake","Financial Activity","Financial advisory service","Debt management/settlement"]
[453.1,"Intake","Financial Activity","Financial advisory service","Financial planner"]
[454.1,"Intake","Financial Activity","Financial advisory service","Investment advice"]
[455.1,"Intake","Financial Activity","Financial advisory service","Other "]
[456.1,"Intake","Financial Activity","Fraud or Security Incident"]
[457.1,"Intake","Financial Activity","Identity Theft"]
[458.1,"Intake","Financial Activity","Inquiry","Question or comment"]
[459.1,"Intake","Financial Activity","Interstate Land Sales FD Act","Other (specify)"]
[460.1,"Intake","Financial Activity","Interstate Land Sales FD Act","Settlement service"]
[461.1,"Intake","Financial Activity","Interstate Land Sales FD Act","Subdivision/Condo development"]
[462.1,"Intake","Financial Activity","Methods of Payment","ACH transfer"]
[463.1,"Intake","Financial Activity","Methods of Payment","ATM/Debit card"]
[464.1,"Intake","Financial Activity","Methods of Payment","Check cashing"]
[465.1,"Intake","Financial Activity","Methods of Payment","Checks"]
[466.1,"Intake","Financial Activity","Methods of Payment","Currency exchange"]
[467.1,"Intake","Financial Activity","Methods of Payment","Gift card"]
[468.1,"Intake","Financial Activity","Methods of Payment","Money order"]
[469.1,"Intake","Financial Activity","Methods of Payment","Money transmission or remittance"]
[470.1,"Intake","Financial Activity","Methods of Payment","Other"]
[471.1,"Intake","Financial Activity","Methods of Payment","Prepaid card/stored value card"]
[472.1,"Intake","Financial Activity","Money services, in general","Account relationship with provider/seller/authorized agent"]
[473.1,"Intake","Financial Activity","Money services, in general","Advertising or marketing"]
[474.1,"Intake","Financial Activity","Money services, in general","Amount received"]
[475.1,"Intake","Financial Activity","Money services, in general","Cancellation procedures"]
[476.1,"Intake","Financial Activity","Money services, in general","Channel used to send funds","In person"]
[477.1,"Intake","Financial Activity","Money services, in general","Channel used to send funds","Kiosk"]
[478.1,"Intake","Financial Activity","Money services, in general","Channel used to send funds","Mobile phone application"]
[479.1,"Intake","Financial Activity","Money services, in general","Channel used to send funds","Online"]
[480.1,"Intake","Financial Activity","Money services, in general","Channel used to send funds","Other"]
[481.1,"Intake","Financial Activity","Money services, in general","Channel used to send funds","Telephone"]
[482.1,"Intake","Financial Activity","Money services, in general","Channel used to send funds","Text message"]
[483.1,"Intake","Financial Activity","Money services, in general","Delay in cashing"]
[484.1,"Intake","Financial Activity","Money services, in general","Delivery error:  time delivery or amount delivered"]
[485.1,"Intake","Financial Activity","Money services, in general","Error resolution procedures"]
[486.1,"Intake","Financial Activity","Money services, in general","Exchange rate"]
[487.1,"Intake","Financial Activity","Money services, in general","Fees or taxes paid"]
[488.1,"Intake","Financial Activity","Money services, in general","Fraud"]
[489.1,"Intake","Financial Activity","Money services, in general","Lost or delayed funds"]
[490.1,"Intake","Financial Activity","Money services, in general","Lost, damaged or stolen checks or money order"]
[491.1,"Intake","Financial Activity","Money services, in general","Name of Issuer","Merchants Express"]
[492.1,"Intake","Financial Activity","Money services, in general","Name of Issuer","MoneyGram"]
[493.1,"Intake","Financial Activity","Money services, in general","Name of Issuer","US Postal Service"]
[494.1,"Intake","Financial Activity","Money services, in general","Name of Issuer","Western Union"]
[495.1,"Intake","Financial Activity","Money services, in general","Other"]
[496.1,"Intake","Financial Activity","Money services, in general","Overpayment or unauthorized transaction "]
[497.1,"Intake","Financial Activity","Money services, in general","Payment device used","ATM/Debit card"]
[498.1,"Intake","Financial Activity","Money services, in general","Payment device used","Bank/CU account"]
[499.1,"Intake","Financial Activity","Money services, in general","Payment device used","Cash"]
[500.1,"Intake","Financial Activity","Money services, in general","Payment device used","Credit card"]
[501.1,"Intake","Financial Activity","Money services, in general","Payment device used","Other"]
[502.1,"Intake","Financial Activity","Money services, in general","Prior complaint filing with money service provider","Date of complaint"]
[503.1,"Intake","Financial Activity","Money services, in general","Prior complaint filing with money service provider","Reference number"]
[504.1,"Intake","Financial Activity","Money services, in general","Promised date of transaction/availability"]
[505.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent address"]
[506.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent location","Online access"]
[507.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent location","Pickup/Receive location"]
[508.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent location","Storefront"]
[509.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent name","Bank"]
[510.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent name","Broker-dealer"]
[511.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent name","Credit union"]
[512.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent name","Money transmitter"]
[513.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent name","Other"]
[514.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent name","Retailer "]
[515.1,"Intake","Financial Activity","Money services, in general","Provider/seller/authorized agent name","Thrift"]
[516.1,"Intake","Financial Activity","Money services, in general","Transaction amount"]
[517.1,"Intake","Financial Activity","Money services, in general","Transaction date","Time for Foreign currency transaction"]
[518.1,"Intake","Financial Activity","Money services, in general","Transfer identification/transaction number/money order number/traveler check serial number"]
[519.1,"Intake","Financial Activity","Money services, in general","Type of institution","Bank or credit union"]
[520.1,"Intake","Financial Activity","Money services, in general","Type of institution","Broker-dealer or other investment company"]
[521.1,"Intake","Financial Activity","Money services, in general","Type of institution","Retailer, check-casher, other storefront or online company"]
[522.1,"Intake","Financial Activity","Money services, in general","Type of product","Check cashing "]
[523.1,"Intake","Financial Activity","Money services, in general","Type of product","Domestic money transfer or bill pay"]
[524.1,"Intake","Financial Activity","Money services, in general","Type of product","Foreign exchange"]
[525.1,"Intake","Financial Activity","Money services, in general","Type of product","International money transfer and bill pay"]
[526.1,"Intake","Financial Activity","Money services, in general","Type of product","Money orders "]
[527.1,"Intake","Financial Activity","Money services, in general","Type of product","Travelers checks"]
[528.1,"Intake","Financial Activity","Money services, in general","Type of service","By or cash a check, money order, traveler's check or similar payment instrument"]
[529.1,"Intake","Financial Activity","Money services, in general","Type of service","Exchange currency"]
[530.1,"Intake","Financial Activity","Money services, in general","Type of service","Receive a money transfer from someone in US"]
[531.1,"Intake","Financial Activity","Money services, in general","Type of service","Receive money transfer from someone in another country"]
[532.1,"Intake","Financial Activity","Money services, in general","Type of service","Transfer money to someone or pay a bill in the US"]
[533.1,"Intake","Financial Activity","Money services, in general","Type of service","Transfer money to someone or pay bill in another country"]
[534.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Applying for the loan","Application"]
[535.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Applying for the loan","Mortgage broker"]
[536.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Applying for the loan","Originator"]
[537.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Making payments","Escrow accounts"]
[538.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Making payments","Loan servicing"]
[539.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Making payments","Payments"]
[540.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Problems when you are unable to pay","Collection"]
[541.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Problems when you are unable to pay","Foreclosure"]
[542.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Problems when you are unable to pay","Loan modification"]
[543.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Receiving a credit offer","Credit decision"]
[544.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Receiving a credit offer","Underwriting"]
[545.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Signing the agreement","Costs"]
[546.1,"Intake","Financial Activity","Mortgage ","Conventional adjustable mortgage (ARM)","Signing the agreement","Settlement process"]
[547.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Applying for the loan","Application"]
[548.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Applying for the loan","Mortgage broker"]
[549.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Applying for the loan","Originator"]
[550.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Making payments","Escrow accounts"]
[551.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Making payments","Loan servicing"]
[552.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Making payments","Payments"]
[553.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Problems when you are unable to pay","Collection"]
[554.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Problems when you are unable to pay","Foreclosure"]
[555.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Problems when you are unable to pay","Loan modification"]
[556.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Receiving a credit offer","Credit decision"]
[557.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Receiving a credit offer","Underwriting"]
[558.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Signing the agreement","Costs"]
[559.1,"Intake","Financial Activity","Mortgage ","Conventional fixed mortgage","Signing the agreement","Settlement process"]
[560.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Applying for the loan","Application"]
[561.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Applying for the loan","Mortgage broker"]
[562.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Applying for the loan","Originator"]
[563.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Making payments","Escrow accounts"]
[564.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Making payments","Loan servicing"]
[565.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Making payments","Payments"]
[566.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Problems when you are unable to pay","Collection"]
[567.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Problems when you are unable to pay","Foreclosure"]
[568.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Problems when you are unable to pay","Loan modification"]
[569.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Receiving a credit offer","Credit decision"]
[570.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Receiving a credit offer","Underwriting"]
[571.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Signing the agreement","Costs"]
[572.1,"Intake","Financial Activity","Mortgage ","FHA mortgage","Signing the agreement","Settlement process"]
[573.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Applying for the loan","Application"]
[574.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Applying for the loan","Mortgage broker"]
[575.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Applying for the loan","Originator"]
[576.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Making payments","Escrow accounts"]
[577.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Making payments","Loan servicing"]
[578.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Making payments","Payments"]
[579.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Problems when you are unable to pay","Collection"]
[580.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Problems when you are unable to pay","Foreclosure"]
[581.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Problems when you are unable to pay","Loan modification"]
[582.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Receiving a credit offer","Credit decision"]
[583.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Receiving a credit offer","Underwriting"]
[584.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Signing the agreement","Costs"]
[585.1,"Intake","Financial Activity","Mortgage ","Home equity loan/line of credit","Signing the agreement","Settlement process"]
[586.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Applying for the loan","Application"]
[587.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Applying for the loan","Mortgage broker"]
[588.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Applying for the loan","Originator"]
[589.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Making payments","Escrow accounts"]
[590.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Making payments","Loan servicing"]
[591.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Making payments","Payments"]
[592.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Problems when you are unable to pay","Collection"]
[593.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Problems when you are unable to pay","Foreclosure"]
[594.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Problems when you are unable to pay","Loan modification"]
[595.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Receiving a credit offer","Credit decision"]
[596.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Receiving a credit offer","Underwriting"]
[597.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Signing the agreement","Costs"]
[598.1,"Intake","Financial Activity","Mortgage ","Other mortgage/refinance/second","Signing the agreement","Settlement process"]
[599.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Applying for the loan","Application"]
[600.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Applying for the loan","Mortgage broker"]
[601.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Applying for the loan","Originator"]
[602.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Making payments","Escrow accounts"]
[603.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Making payments","Loan servicing"]
[604.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Making payments","Payments"]
[605.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Problems when you are unable to pay","Collection"]
[606.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Problems when you are unable to pay","Foreclosure"]
[607.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Problems when you are unable to pay","Loan modification"]
[608.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Receiving a credit offer","Credit decision"]
[609.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Receiving a credit offer","Underwriting"]
[610.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Signing the agreement","Costs"]
[611.1,"Intake","Financial Activity","Mortgage ","Reverse mortgage","Signing the agreement","Settlement process"]
[612.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Applying for the loan","Application"]
[613.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Applying for the loan","Mortgage broker"]
[614.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Applying for the loan","Originator"]
[615.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Making payments","Escrow accounts"]
[616.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Making payments","Loan servicing"]
[617.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Making payments","Payments"]
[618.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Problems when you are unable to pay","Collection"]
[619.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Problems when you are unable to pay","Foreclosure"]
[620.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Problems when you are unable to pay","Loan modification"]
[621.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Receiving a credit offer","Credit decision"]
[622.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Receiving a credit offer","Underwriting"]
[623.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Signing the agreement","Costs"]
[624.1,"Intake","Financial Activity","Mortgage ","VA mortgage","Signing the agreement","Settlement process"]
[625.1,"Intake","Financial Activity","Mortgage and related information","Condominium or HOA Fees"]
[626.1,"Intake","Financial Activity","Mortgage and related information","Homeowner's Insurance"]
[627.1,"Intake","Financial Activity","Mortgage and related information","Property Taxes"]
[628.1,"Intake","Financial Activity","Non-bank money services","Check cashing and related services","Check cashing, cashing of traveler's checks, money order, other"]
[629.1,"Intake","Financial Activity","Non-bank money services","Direct deposit products","Prepaid cards, direct deposit accounts, other"]
[630.1,"Intake","Financial Activity","Non-bank money services","Money transfers or bill payments","Domestic money transfers or bill payments"]
[631.1,"Intake","Financial Activity","Non-bank money services","Money transfers or bill payments","International money transfers or bill payments"]
[632.1,"Intake","Financial Activity","Non-bank money services","Purchase and use of payment instruments","Currency, drafts, other"]
[633.1,"Intake","Financial Activity","Non-bank money services","Purchase and use of payment instruments","Money orders, prepaid cards, traveler's checks"]
[634.1,"Intake","Financial Activity","Other consumer loans","Personal line of credit","Shopping for a credit line","Credit denial"]
[635.1,"Intake","Financial Activity","Other consumer loans","Personal line of credit","Shopping for a credit line","Misleading marketing and sales tactics"]
[636.1,"Intake","Financial Activity","Other property identifiers","Account contact information"]
[637.1,"Intake","Financial Activity","Other property identifiers","Account number"]
[638.1,"Intake","Financial Activity","Other property identifiers","Credit card number"]
[639.1,"Intake","Financial Activity","Other property identifiers","Customer or client number"]
[640.1,"Intake","Financial Activity","Other property identifiers","Image of certificate of interest"]
[641.1,"Intake","Financial Activity","Other property identifiers","Image of prepaid card or other instrument"]
[642.1,"Intake","Financial Activity","Other property identifiers","Individual taxpayer id number"]
[643.1,"Intake","Financial Activity","Other property identifiers","Loan number"]
[644.1,"Intake","Financial Activity","Other property identifiers","Mortgage loan number"]
[645.1,"Intake","Financial Activity","Other property identifiers","Policy number"]
[646.1,"Intake","Financial Activity","Other property identifiers","Social security number"]
[647.1,"Intake","Financial Activity","Payday lending","Deposit advance or payday lending"]
[648.1,"Intake","Financial Activity","Payday lending","Fraudulent transaction/not owed"]
[649.1,"Intake","Financial Activity","Payday lending","Improper debt collection"]
[650.1,"Intake","Financial Activity","Payday lending","Improper disclosures"]
[651.1,"Intake","Financial Activity","Payday lending","Improper withdrawal from bank account"]
[652.1,"Intake","Financial Activity","Payday lending","Loan or service"]
[653.1,"Intake","Financial Activity","Payday lending","Not able to repay"]
[654.1,"Intake","Financial Activity","Payday lending","Online or internet loan","Employee/Agent contact"]
[655.1,"Intake","Financial Activity","Payday lending","Overpayment"]
[656.1,"Intake","Financial Activity","Payday lending","Paid too much in fees "]
[657.1,"Intake","Financial Activity","Payday lending","Payment improperly allocated between principal and interest"]
[658.1,"Intake","Financial Activity","Payday lending","State of residence"]
[659.1,"Intake","Financial Activity","Payday lending","State where transaction executed"]
[660.1,"Intake","Financial Activity","Payday lending","Storefront lender","Address"]
[661.1,"Intake","Financial Activity","Payday lending","Unlicensed lender"]
[662.1,"Intake","Financial Activity","Payday lending","Violation of state law"]
[663.1,"Intake","Financial Activity","Prepaid Cards","Access to account balance and information"]
[664.1,"Intake","Financial Activity","Prepaid Cards","Access to funds"]
[665.1,"Intake","Financial Activity","Prepaid Cards","Adding money (or reloading)"]
[666.1,"Intake","Financial Activity","Prepaid Cards","ATM withdrawal"]
[667.1,"Intake","Financial Activity","Prepaid Cards","Bill payment"]
[668.1,"Intake","Financial Activity","Prepaid Cards","Card name"]
[669.1,"Intake","Financial Activity","Prepaid Cards","Card number"]
[670.1,"Intake","Financial Activity","Prepaid Cards","Customer service phone number","Back of card reference"]
[671.1,"Intake","Financial Activity","Prepaid Cards","Employer's name","Payroll card"]
[672.1,"Intake","Financial Activity","Prepaid Cards","Enrollment/purchase fees"]
[673.1,"Intake","Financial Activity","Prepaid Cards","Fee disclosure"]
[674.1,"Intake","Financial Activity","Prepaid Cards","Issuing bank's name","Back of card reference"]
[675.1,"Intake","Financial Activity","Prepaid Cards","Linkage to payday loan"]
[676.1,"Intake","Financial Activity","Prepaid Cards","Logo","Payment network, American Express, Discover, MasterCard or Visa"]
[677.1,"Intake","Financial Activity","Prepaid Cards","Lost or stolen card"]
[678.1,"Intake","Financial Activity","Prepaid Cards","Monthly maintenance fees"]
[679.1,"Intake","Financial Activity","Prepaid Cards","Other fees ","Paper statements, declined transactions, inactivity, account closing, and replacement card"]
[680.1,"Intake","Financial Activity","Prepaid Cards","Overdraft fees"]
[681.1,"Intake","Financial Activity","Prepaid Cards","Reloadable (Open Loop)"]
[682.1,"Intake","Financial Activity","Prepaid Cards","Swipe fee"]
[683.1,"Intake","Financial Activity","Prepaid Cards","Type of card","Campus"]
[684.1,"Intake","Financial Activity","Prepaid Cards","Type of card","General purpose"]
[685.1,"Intake","Financial Activity","Prepaid Cards","Type of card","Gift"]
[686.1,"Intake","Financial Activity","Prepaid Cards","Type of card","Government benefits"]
[687.1,"Intake","Financial Activity","Prepaid Cards","Type of card","Payroll"]
[688.1,"Intake","Financial Activity","Prepaid Cards","Type of card","Transit"]
[689.1,"Intake","Financial Activity","Prepaid Cards","Unauthorized transactions or transfers"]
[690.1,"Intake","Financial Activity","Prepaid Cards","Website","Back of card reference"]
[691.1,"Intake","Financial Activity","Prepaid Cards","When and where card obtained"]
[692.1,"Intake","Financial Activity","Related Consumer Action","Contacted another government agency"]
[693.1,"Intake","Financial Activity","Related Consumer Action","Contacted CFPB"]
[694.1,"Intake","Financial Activity","Related Consumer Action","Contacted company"]
[695.1,"Intake","Financial Activity","Related Consumer Action","Description of prior attempt at resolution"]
[696.1,"Intake","Financial Activity","Related Consumer Action","Filed a legal action"]
[697.1,"Intake","Financial Activity","Related Consumer Action","Hired an attorney"]
[698.1,"Intake","Financial Activity","Report of Loss","Estimate of dollar value of loss"]
[699.1,"Intake","Financial Activity","Resolution ","Desired resolution description"]
[700.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Getting a loan","Confusing terms"]
[701.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Getting a loan","Credit denial"]
[702.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Getting a loan","Disbursement problems"]
[703.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Getting a loan","For profit college"]
[704.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Getting a loan","Misleading marketing and sales tactics"]
[705.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Getting a loan","Rates and fees"]
[706.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Inability to repay","Bankruptcy"]
[707.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Inability to repay","Collection"]
[708.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Inability to repay","Default"]
[709.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Inability to repay","For profit college"]
[710.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Inability to repay","Income based repayment"]
[711.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Inability to repay","Interest rate reduction"]
[712.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Inability to repay","Loan forgiveness"]
[713.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Inability to repay","Rehabilitation/workout"]
[714.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Inability to repay","Repayment term extension"]
[715.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","Billing"]
[716.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","Collections from co-signer"]
[717.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","Credit reporting"]
[718.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","Deferment/forbearance"]
[719.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","For profit college"]
[720.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","Fraud"]
[721.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","Income based repayment"]
[722.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","Loan amount increase"]
[723.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","Repayment fees"]
[724.1,"Intake","Financial Activity","Student Loans","Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS)","Paying a loan","Servicer problems"]
[725.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Getting a loan","Confusing terms"]
[726.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Getting a loan","Co-signer issue"]
[727.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Getting a loan","Credit denial"]
[728.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Getting a loan","Disbursement problems"]
[729.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Getting a loan","For profit college"]
[730.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Getting a loan","Institutional Loan"]
[731.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Getting a loan","Misleading marketing and sales tactics"]
[732.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Getting a loan","Rates and fees"]
[733.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Inability to repay","Bankruptcy"]
[734.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Inability to repay","Collection"]
[735.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Inability to repay","Default"]
[736.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Inability to repay","For profit college"]
[737.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Inability to repay","Income based repayment"]
[738.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Inability to repay","Interest rate reduction"]
[739.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Inability to repay","Loan forgiveness"]
[740.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Inability to repay","Rehabilitation/workout"]
[741.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Inability to repay","Repayment term extension"]
[742.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Billing"]
[743.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Collections from co-signer"]
[744.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Co-signer issue"]
[745.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Credit reporting"]
[746.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Deferment/forbearance"]
[747.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","For profit college"]
[748.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Fraud"]
[749.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Income based repayment"]
[750.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Loan amount increase"]
[751.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Repayment fees"]
[752.1,"Intake","Financial Activity","Student Loans","Non-federal (e.g., private, alternative, other student loan)","Paying a loan","Servicer problems"]
[753.1,"Intake","Financial Activity","Supportive documents (upload)","Bank or other account Statements"]
[754.1,"Intake","Financial Activity","Supportive documents (upload)","Contract, agreement, or application"]
[755.1,"Intake","Financial Activity","Supportive documents (upload)","Correspondence"]
[756.1,"Intake","Financial Activity","Supportive documents (upload)","Other"]
[757.1,"Intake","Financial Activity","Supportive documents (upload)","Proof of mailing or delivery"]
[758.1,"Intake","Financial Activity","Tangible property","Description","Residential 1 to 4 Family"]
[759.1,"Intake","Financial Activity","Tangible property","Images"]
[760.1,"Intake","Financial Activity","Tangible property","Physical location"]
[761.1,"Intake","Financial Activity","Time of event","Date"]
[762.1,"Intake","Financial Activity","Use of Consumer Financial Services","Consumer leasing"]
[763.1,"Intake","Financial Activity","Use of Consumer Financial Services","Individual retirement account (IRA)"]
[764.1,"Intake","Financial Activity","Use of Consumer Financial Services","Pawned an item"]
[765.1,"Intake","Financial Activity","Use of Consumer Financial Services","Safe deposit box"]
[766.1,"Intake","Financial Activity","Use of Consumer Financial Services","Used prepaid debit card"]
[767.1,"Intake ","Financial Activity","Other property identifiers","Image of contract"]
[768.1,"Intake","Other","Identity Theft"]
[769.1,"Intake","Other","Individual Retirement Account (IRA)"]
[770.1,"Intake","Other","Pawn Broker"]
[771.1,"Intake","Other","Safe Deposit Box"]
[772.1,"Intake","Other","Emerging Financial Activity in Consumer Market"]
[773.1,"Intake","Preferences","Access to confidential financial information","Authorization or Agreement"]
[774.1,"Intake","Preferences","Consumer Communication","Email"]
[775.1,"Intake","Preferences","Consumer Communication","Mail"]
[776.1,"Intake","Preferences","Consumer Communication","Phone"]
[777.1,"Intake","Preferences","Consumer Communication","SMS"]
[778.1,"Intake","Preferences","Emergency Alert or Notification (e.g., identity theft)","Email"]
[779.1,"Intake","Preferences","Emergency Alert or Notification (e.g., identity theft)","Mail"]
[780.1,"Intake","Preferences","Emergency Alert or Notification (e.g., identity theft)","Phone "]
[781.1,"Intake","Preferences","Emergency Alert or Notification (e.g., identity theft)","SMS"]
[782.1,"Intake","Preferences","Interview Release","Authorization or Agreement"]
[783.1,"Intake","Preferences","Public Database","Opt out or Opt in"]
[784.1,"Intake","Preferences","Third Party or Media Publication Release","Authorization or Agreement "]
[785.1,"Intake","Preferences","Time to Contact","Morning, Early Afternoon, Late Afternoon"]
[786.1,"Intake","Property Development","Settlement Service"]
[787.1,"Intake","Property Development","Subdivision and Condo Development"]
[788.1,"Intake","Subject Profile","Business Mailing Address"]
[789.1,"Intake","Subject Profile","City or County"]
[790.1,"Intake","Subject Profile","City/state of school "]
[791.1,"Intake","Subject Profile","Company Name"]
[792.1,"Intake","Subject Profile","Contact Email"]
[793.1,"Intake","Subject Profile","Public Response to Public Database Entry","Opt out or Opt in"]
[794.1,"Intake","Subject Profile","Doing business as name or fictitious name"]
[795.1,"Intake","Subject Profile","Employee/Agent Information","Employee Email"]
[796.1,"Intake","Subject Profile","Employee/Agent Information","Employee ID"]
[797.1,"Intake","Subject Profile","Employee/Agent Information","Employee Name (First, Last, MI)"]
[798.1,"Intake","Subject Profile","Employee/Agent Information","Employee Phone Number"]
[799.1,"Intake","Subject Profile","Employee/Agent Information","Physical location"]
[800.1,"Intake","Subject Profile","Fax"]
[801.1,"Intake","Subject Profile","Images of financial product"]
[802.1,"Intake","Subject Profile","Merchant Name"]
[803.1,"Intake","Subject Profile","Mortgage Servicer"]
[804.1,"Intake","Subject Profile","Name of school "]
[805.1,"Intake","Subject Profile","Organizational Biography"]
[806.1,"Intake","Subject Profile","Organizational Website URL"]
[807.1,"Intake","Subject Profile","Phone Number"]
[808.1,"Intake","Subject Profile","Physical Office Address","Non-US office address"]
[809.1,"Intake","Subject Profile","Registration"]
[810.1,"Intake","Subject Profile","State"]
[811.1,"Intake","Subject Profile","Type of Service Provider"]
[812.1,"Intake","Subject Profile","Username"]
[813.1,"Intake","Subject Profile","Vendor/Service Provider Name"]
[814.1,"Intake","Subject Profile","Zip Code"]
[815.1,"Intake","Third Party Status","Receipt of Payment - Fee for Service "]
[816.1,"Intake","Third Party Status","Proof of Authorization to Represent Consumer"]
[817.1,"Intake ","Third Party Status","Type of Agent for the Consumer"]

{"sheet":"Feedback","index":1,"n_rows":135,"n_cols":7,"rows_kept":135,"cut":false,"hidden":false,"merged":[[0,0,0,6]],"flags":["formulas_cached_only"]}
["GENERIC CLEARANCE INVENTORY"]
["ID Number","Category","Sub-Category","Service, Product, or Field","Issues","Sub-Issues ","Related Issues"]
[1.2,"Feedback","All Stakeholders","All CFPB Offerings","Overall Satisfaction","Anticipating Customers Needs"]
[2.2,"Feedback","All Stakeholders","All CFPB Offerings","Transparency","Perception that CFPB's processes are transparent"]
[3.2,"Feedback","All Stakeholders","All CFPB Offerings","Transparency","Perception that sufficient information is provided on the status of complaint"]
[4.2,"Feedback","All Stakeholders","Complaint Intake Form","Overall Satisfaction","All elements\nSpecific elements"]
[5.2,"Feedback","Consumer","CFPB Branding","Understanding of the term \"CFPB\" and what it represents"]
[6.2,"Feedback","Consumer","CFPB Consumer Communication, generally","Learning","Intended application of learning","Changes in consumer decision-making involving money "]
[7.2,"Feedback","Consumer","CFPB Consumer Communication, generally","Overall Satisfaction","Commitment to resolve complaints with the authority of CFPB"]
[8.2,"Feedback","Consumer","CFPB Consumer Communication, generally","Overall Satisfaction","Perceived empowerment to optimize CFPB services"]
[9.2,"Feedback","Consumer","CFPB Consumer Communication, generally","Overall Satisfaction","Perceived expectations"]
[10.2,"Feedback","Consumer","CFPB Consumer Communication, generally","Referral to Another Agency","Consumer satisfaction"]
[11.2,"Feedback","Consumer","CFPB Consumer Communication, generally","Responsiveness","Ease of navigation/finding information"]
[12.2,"Feedback","Consumer","CFPB Consumer Communication, generally","Responsiveness","Recommended improvements","Recommended product or service offerings "]
[13.2,"Feedback","Consumer","CFPB Consumer Communication, generally","Responsiveness","Timeliness of delivery"]
[14.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Accessibility ","Availability and format  of product or service"]
[15.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Accessibility ","Quality of visuals/graphics or readability","Vision, hearing, speech impaired users"]
[16.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Clarity of instructions"]
[17.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Knowledge base","Relevance, thoroughness, clarity"]
[18.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Learning","Description of what consumer learned"]
[19.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Learning","Inquiry response","Relevance, thoroughness, clarity"]
[20.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Learning","Level of understanding after using product or service","FAQ helpfulness"]
[21.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Overall Satisfaction","Meeting of expectations","Recommended product or service improvements"]
[22.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Referral to Company ","Consumer satisfaction"]
[23.2,"Feedback","Consumer ","CFPB Consumer Communication, generally","Responsiveness","Clarity of Information","Clarity of \"next steps\" communications"]
[24.2,"Feedback","Consumer","CFPB Recognition","Personal knowledge of authority, Role and Responsibilities"]
[25.2,"Feedback","Consumer","Consumer Experience","Satisfaction with case resolution"]
[26.2,"Feedback","Consumer","CPFB Business Process Satisfaction","Usefulness and satisfaction with complaint progress visualization"]
[27.2,"Feedback","Consumer ","All CFPB Offerings","Consumer Experience","Clarity of correspondence"]
[28.2,"Feedback","Consumer ","All CFPB Offerings","Consumer Experience","Education from Consumer Response correspondence"]
[29.2,"Feedback","Consumer ","All CFPB Offerings","Consumer Experience","Likelihood of future contact"]
[30.2,"Feedback","Consumer ","All CFPB Offerings","Consumer Experience","Usefulness of Consumer Response correspondence"]
[31.2,"Feedback","Consumer ","All Communication Channels (phone, web, etc.)","Consumer Experience","Availability of needed information"]
[32.2,"Feedback","Consumer ","All Communication Channels (phone, web, etc.)","Consumer Experience","Comprehension of nomenclature or terminology"]
[33.2,"Feedback","Consumer ","All Communication Channels(phone, web, etc.)","Satisfaction","Satisfaction with CFPB consumer contact experience"]
[34.2,"Feedback","Consumer ","CFPB Consumer Complaint Communication","Close out or final disposition","Consumer satisfaction"]
[35.2,"Feedback","Consumer ","CFPB Consumer Complaint Communication","Consumer Complaint Processing ","Gathering information, financial institution review, consumer review"]
[36.2,"Feedback","Consumer ","CFPB Consumer Complaint Communication","Consumer Complaint Submission","Phone, Web, Mail, Fax, etc."]
[37.2,"Feedback","Consumer ","CFPB Consumer Complaint Communication","Consumer Response investigation","Consumer satisfaction"]
[38.2,"Feedback","Consumer ","CFPB Consumer Complaint Communication","Interactive Voice Response (IVR)","Responsiveness","Relevance, thoroughness, clarity"]
[39.2,"Feedback","Consumer ","CFPB Consumer Complaint Communication","Status checks","Consumer satisfaction"]
[40.2,"Feedback","Consumer ","CFPB consumer Complaint Communication","Intake","Consumer satisfaction"]
[41.2,"Feedback","Consumer ","Consumer Education","Online Tools","Consumer satisfaction"]
[42.2,"Feedback","Consumer ","Consumer Education","Other Resources","Consumer satisfaction"]
[43.2,"Feedback","Consumer ","Consumer Portal","Consumer Experience","Ease of use"]
[44.2,"Feedback","Consumer ","Consumer Portal","Consumer Experience","Logging in "]
[45.2,"Feedback","Consumer ","Consumer Portal","Consumer Experience","Setting up account"]
[46.2,"Feedback","Consumer ","Consumer Portal","Consumer Experience","Uploading/downloading"]
[47.2,"Feedback","Consumer ","Consumer Portal","Technical support","Consumer satisfaction"]
[48.2,"Feedback","Consumer ","Consumer Portal","Upload/download","Consumer satisfaction"]
[49.2,"Feedback","Consumer ","Phone","Clarity of Information","Clarity of \"next steps\" communications"]
[50.2,"Feedback","Consumer ","Phone","Clarity of Information","Clarity of information relayed by customer service rep"]
[51.2,"Feedback","Consumer ","Phone","Courteousness","Courteousness of customer service rep"]
[52.2,"Feedback","Consumer ","Phone","Desired outcome","Objective in contacting the CFPB","Consumer rights education"]
[53.2,"Feedback","Consumer ","Phone","Desired outcome","Objective in contacting the CFPB","Financial product education"]
[54.2,"Feedback","Consumer ","Phone","Desired outcome","Objective in contacting the CFPB","Obtaining complaint assistance"]
[55.2,"Feedback","Consumer ","Phone","Desired outcome","Objective in contacting the CFPB","Story sharing and empathy"]
[56.2,"Feedback","Consumer ","Phone","Helpfulness","Helpfulness of customer service rep"]
[57.2,"Feedback","Consumer ","Phone","Knowledge base","Demonstration of knowledge of relevant information by customer service rep"]
[58.2,"Feedback","Consumer ","Phone","Prior contact","Channel of prior contact with CFPB for customer service related concerns","Web, Telephone, Mail, Fax, Chat contact"]
[59.2,"Feedback","Consumer ","Phone","Problem Solving","Ability to resolve problem or re-direct consumer to appropriate channel"]
[60.2,"Feedback","Consumer ","Phone","Reason for contact","Credit/Credit Card Education or Assistance"]
[61.2,"Feedback","Consumer ","Phone","Reason for contact","Mortgage or Loan Education or Assistance"]
[62.2,"Feedback","Consumer ","Phone","Reason for contact","Senior Citizen Financial Planning Education or Assistance"]
[63.2,"Feedback","Consumer ","Phone","Reason for contact","Service member Financial Planning Education or Assistance"]
[64.2,"Feedback","Consumer ","Phone","Reason for contact","Student Loan or Repayment Education or Assistance"]
[65.2,"Feedback","Consumer ","Phone","Satisfactory referral","Satisfaction with CFPB complaint referral"]
[66.2,"Feedback","Consumer ","Web","Accessibility ","Ease or difficulty in finding information on web"]
[67.2,"Feedback","Consumer ","Web","Consumer Experience","Clarity of instructions"]
[68.2,"Feedback","Consumer ","Web","Consumer Experience","Ease or difficulty in using web functions"]
[69.2,"Feedback","Consumer ","Web","Consumer Experience","Helpfulness of search functions"]
[70.2,"Feedback","Consumer ","Web","Consumer Experience","Level of effort to navigate to desired information"]
[71.2,"Feedback","Consumer ","Web","Consumer Experience","Navigation buttons, tabs, links, etc."]
[72.2,"Feedback","Consumer ","Web","Consumer Experience","Organization confusing or easy to understand"]
[73.2,"Feedback","Consumer ","Web","Technical support","Consumer satisfaction"]
[74.2,"Feedback ","Consumer","CFPB Consumer Communication, generally","Responsiveness","Expertise of staff"]
[75.2,"Feedback ","Consumer","CFPB Consumer Communication, generally","Responsiveness","Expertise of staff"]
[76.2,"Feedback ","Consumer","Consumer Satisfaction","Recommendations to friends and family with similar complaints"]
[77.2,"Feedback ","Consumer","Consumer Satisfaction","Recommendations to friends and family with similar complaints"]
[78.2,"Feedback ","Consumer","Referral","How consumer learned about CFPB","Information provided by agency or other entity"]
[79.2,"Feedback ","Consumer","Referral","How consumer learned about CFPB","Information provided by agency or other entity"]
[80.2,"Feedback ","Consumer","Referral","What contact information received by consumer about CFPB on referral"]
[81.2,"Feedback ","Consumer","Referral","What contact information received by consumer about CFPB on referral"]
[82.2,"Feedback ","Consumer ","CFPB Consumer Communication, generally","Responsiveness","Professionalism and courtesy"]
[83.2,"Feedback ","Consumer ","CFPB Consumer Communication, generally","Responsiveness","Professionalism and courtesy"]
[84.2,"Feedback ","Consumer ","Consumer Experience","Privacy","Understanding that CFPB only shares PII with company that is subject of complaint"]
[85.2,"Feedback ","Consumer ","Consumer Experience","Privacy","Understanding that CFPB only shares PII with company that is subject of complaint"]
[86.2,"Feedback ","Consumer ","Consumer Web-based Complaint Portal","Overall Satisfaction"]
[87.2,"Feedback ","Consumer ","Consumer Web-based Complaint Portal","Overall Satisfaction"]
[88.2,"Feedback","Referral - Agency","All Communication Channels (phone, web, etc.)","Agency Experience","Clarity of Consumer Response correspondence","Agency satisfaction"]
[89.2,"Feedback","Referral - Agency","All Communication Channels (phone, web, etc.)","Agency Experience","Education from Consumer Response correspondence"]
[90.2,"Feedback","Referral - Agency","All Communication Channels (phone, web, etc.)","Agency Experience","Usefulness of Consumer Response correspondence","Agency satisfaction"]
[91.2,"Feedback","Referral - Agency","All Products/Services","Consumer Response Expertise","Referral","Agency satisfaction"]
[92.2,"Feedback","Referral - Agency","Government Portal","Accessibility ","Agency satisfaction"]
[93.2,"Feedback","Referral - Agency","Government Portal","Clarity of instructions","Agency satisfaction"]
[94.2,"Feedback","Referral - Agency","Government Portal","Government Portal technical support","Inquiry Response","Timeliness, relevance, thoroughness, clarity"]
[95.2,"Feedback","Referral - Agency","Government Portal","Ease of Use","Agency satisfaction"]
[96.2,"Feedback","Referral - Agency","Government Portal","Logging in ","Agency satisfaction"]
[97.2,"Feedback","Referral - Agency","Government Portal","Overall Service","Documentation, support, training","Agency satisfaction"]
[98.2,"Feedback","Referral - Agency","Government Portal","Report generation","Agency satisfaction"]
[99.2,"Feedback","Referral - Agency","Government Portal","Setting up account","Agency satisfaction"]
[100.2,"Feedback","Referral - Agency","Government Portal","Upload/download","Agency satisfaction"]
[101.2,"Feedback","Referral - Representative or Nongovernmental organization","All Communication Channels (phone, web, etc.)","Agency Experience","Clarity of Consumer Response correspondence","Agency satisfaction"]
[102.2,"Feedback","Referral - Representative or Nongovernmental organization","All Communication Channels (phone, web, etc.)","Agency Experience","Education from Consumer Response correspondence"]
[103.2,"Feedback","Referral - Representative or Nongovernmental organization","All Communication Channels (phone, web, etc.)","Agency Experience","Usefulness of Consumer Response correspondence","Agency satisfaction"]
[104.2,"Feedback","Referral - Representative or Nongovernmental organization","All Products/Services","Consumer Response Expertise","Referral","Agency satisfaction"]
[105.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Accessibility ","Agency satisfaction"]
[106.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Clarity of instructions","Agency satisfaction"]
[107.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Company Portal technical support","Inquiry Response","Timeliness, relevance, thoroughness, clarity"]
[108.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Ease of Use","Agency satisfaction"]
[109.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Ease of Use","Agency satisfaction"]
[110.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Logging in ","Agency satisfaction"]
[111.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Overall Service","Documentation, support, training","Agency satisfaction"]
[112.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Report generation","Agency satisfaction"]
[113.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Setting up account","Agency satisfaction"]
[114.2,"Feedback","Referral - Representative or Nongovernmental organization","Government Portal","Upload/download","Agency satisfaction"]
[115.2,"Feedback","Referral - Subject of/Respondent to Complaint","All Communication Channels (phone, web, etc.)","Consumer Experience","Clarity of correspondence"]
[116.2,"Feedback","Referral - Subject of/Respondent to Complaint","All Communication Channels (phone, web, etc.)","Consumer Experience","Education from Consumer Response correspondence"]
[117.2,"Feedback","Referral - Subject of/Respondent to Complaint","All Communication Channels (phone, web, etc.)","Consumer Experience","Likelihood of future contact"]
[118.2,"Feedback","Referral - Subject of/Respondent to Complaint","All Communication Channels (phone, web, etc.)","Consumer Experience","Usefulness of Consumer Response correspondence"]
[119.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Accessibility ","Company satisfaction"]
[120.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Appropriateness of resource materials provided to users ","Company satisfaction"]
[121.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Clarity and logic in training users","Company satisfaction"]
[122.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Clarity of instructions","Company satisfaction"]
[123.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Company Portal technical support","Inquiry Response","Timeliness, relevance, thoroughness, clarity"]
[124.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Data security and software compatibility"]
[125.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Ease of Use","Company satisfaction"]
[126.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Knowledge, preparedness, professionalism in training users","Company satisfaction"]
[127.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Logging in ","Company satisfaction"]
[128.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Overall Service","Documentation, support, training"]
[129.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Recommendations for improvement","Suggested training, presentations and topics"]
[130.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Report generation","Company satisfaction"]
[131.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Resolution Time Frame","Direct to company or other company channels compared to Consumer Response"]
[132.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Setting up account","Company satisfaction"]
[133.2,"Feedback","Referral - Subject of/Respondent to Complaint","Company Portal","Upload/download","Company satisfaction"]

{"sheet":"Referral","index":2,"n_rows":36,"n_cols":7,"rows_kept":36,"cut":false,"hidden":false,"merged":[[0,0,0,9]],"flags":["formulas_cached_only"]}
["GENERIC CLEARANCE INVENTORY"]
["ID Number","Category","Sub-Category","Service, Product, or Field","Issues","Sub-Issues ","Related Issues"]
[1.3,"Referral","Referral - Agency","Data security","Related procedures used by referral agency in receipt of CFPB referrals"]
[2.3,"Referral","Referral - Agency","Exigent circumstances","Referred complaint involves fraud in progress or suspicion of imminent harm"]
[3.3,"Referral","Referral - Agency","Government Portal ","Access Administrator","Name, title, and contact information"]
[4.3,"Referral","Referral - Agency","Government Portal ","Applicant or authorized officer","Name, title, contact information and source of authority"]
[5.3,"Referral","Referral - Agency","Government Portal ","Authorized users","Name, title, contact information"]
[6.3,"Referral","Referral - Agency","Information privacy","Related procedures used by referral agency in receipt of CFPB referrals"]
[7.3,"Referral","Referral - Agency","Legal authority to access CFPB data and information"]
[8.3,"Referral","Referral - Agency","Name of agency and official address"]
[9.3,"Referral","Referral - Agency","Software compatibility with CFPB technology"]
[10.3,"Referral","Referral - Representative or Non-governmental organization","Data security","Related procedures used in receipt of CFPB referrals"]
[11.3,"Referral","Referral - Representative or Non-governmental organization","Exigent circumstances","Referred complaint involves suicidal ideation or suspicion of imminent harm"]
[12.3,"Referral","Referral - Representative or Non-governmental organization","Government Portal ","Access Administrator","Name, title, and contact information"]
[13.3,"Referral","Referral - Representative or Non-governmental organization","Government Portal ","Applicant or authorized officer","Name, title, contact information and source of authority"]
[14.3,"Referral","Referral - Representative or Non-governmental organization","Government Portal ","Authorized users","Name, title, contact information"]
[15.3,"Referral","Referral - Representative or Non-governmental organization","Information privacy","Related procedures used in receipt of CFPB referrals"]
[16.3,"Referral","Referral - Representative or Non-governmental organization","Legal authority to access information"]
[17.3,"Referral","Referral - Representative or Non-governmental organization","Name of representative and official address"]
[18.3,"Referral","Referral - Representative or Non-governmental organization","Software compatibility with CFPB technology"]
[19.3,"Referral","Referral - Subject of/Respondent to Complaint","Counsel","Contact information"]
[20.3,"Referral","Referral - Subject of/Respondent to Complaint","Data security","Related procedures"]
[21.3,"Referral","Referral - Subject of/Respondent to Complaint","Point-of-contact","Contact information"]
[22.3,"Referral","Referral - Subject of /Respondent to Complaint","Software compatibility with CFPB technology"]
[23.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Application, forms and marketing materials"]
[24.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Associated email addresses and websites"]
[25.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Associated phone numbers"]
[26.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Company biography"]
[27.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Fictitious names"]
[28.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Images of consumer products"]
[29.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","NMLS identifier"]
[30.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Other unique identifier"]
[31.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Third party service providers","Telemarketers"]
[32.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Third party service providers and Vendors","Servicing contract"]
[34.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Affiliates\nParent Company\nEquity Owner"]
[35.3,"Referral","Referral - Subject of/Respondent to Complaint","Subject/Respondent Identifiers","Corporate headquarters\nPhysical office\nMailing address"]

{"sheet":"Monitoring","index":3,"n_rows":23,"n_cols":7,"rows_kept":23,"cut":false,"hidden":false,"merged":[[0,0,0,9]],"flags":["formulas_cached_only"]}
["GENERIC CLEARANCE INVENTORY"]
["ID Number","Category","Sub-Category","Service, Product, or Field","Issues","Sub-Issues ","Related Issues"]
[1.4,"Monitoring","Referral - Agency","Post-referral status","Closed complaints","Number of closed complaints\nQuality of closed complaints"]
[2.4,"Monitoring","Referral - Agency","Post-referral status","Complaints pending response from company","Number of pending complaints\nQuality of pending complaints"]
[3.4,"Monitoring","Referral - Agency","Post-referral status","Complaints referred to another entity","Number of referred complaints\nQuality of referred complaints"]
[4.4,"Monitoring","Referral - Agency","Post-referral status","Complaints under review","Number of complaints under review\nQuality of complaints under review"]
[5.4,"Monitoring","Referral - Agency","Post-referral status","Complaints withdrawn post-referral","Number of complaints withdrawn\nQuality of complaints withdrawn"]
[6.4,"Monitoring","Referral - Agency","Post-referral status","Resolution or other disposition","Number of days to resolution or other disposition"]
[7.4,"Monitoring","Referral - Representative or NGO","Post-referral status","Closed complaints","Number of closed complaints\nQuality of closed complaints"]
[8.4,"Monitoring","Referral - Representative or NGO","Post-referral status","Complaints pending response from company","Number of pending complaints\nQuality of pending complaints"]
[9.4,"Monitoring","Referral - Representative or NGO","Post-referral status","Complaints referred to another entity","Number of referred complaints\nQuality of referred complaints"]
[10.4,"Monitoring","Referral - Representative or NGO","Post-referral status","Complaints under review","Number of complaints under review\nQuality of complaints under review"]
[11.4,"Monitoring","Referral - Representative or NGO","Post-referral status","Complaints withdrawn post-referral","Number of complaints withdrawn\nQuality of complaints withdrawn"]
[12.4,"Monitoring","Referral - Representative or NGO","Post-referral status","Resolution or other disposition","Number of days to resolution or other disposition"]
[13.4,"Monitoring","Referral - Subject/Respondent","Complaint management ","Closed complaints","Number of closed complaints\nQuality of closed complaints"]
[14.4,"Monitoring","Referral - Subject/Respondent","Complaint management ","Complaint categorization"]
[15.4,"Monitoring","Referral - Subject/Respondent","Complaint management ","Complaint issue identification","Multi-issue or secondary issue"]
[16.4,"Monitoring","Referral - Subject/Respondent","Complaint management ","Complaints referred to another entity","Number of referred complaints\nQuality of referred complaints"]
[17.4,"Monitoring","Referral - Subject/Respondent","Complaint management ","Complaints under review","Number of complaints under review\nQuality of complaints under review"]
[18.4,"Monitoring","Referral - Subject/Respondent","Complaint management ","Complaints withdrawn post-referral","Number of complaints withdrawn\nQuality of complaints withdrawn"]
[19.4,"Monitoring","Referral - Subject/Respondent","Complaint management ","Disposition or resolution time frame"]
[20.4,"Monitoring","Referral - Subject/Respondent","Complaint management ","Internal service changes","Impact on resolution time frame"]
[21.4,"Monitoring","Referral - Subject/Respondent","Complaint management ","Prior or pending communication with consumer"]

{"sheet":"Glossary","index":4,"n_rows":15,"n_cols":2,"rows_kept":15,"cut":false,"hidden":false,"merged":[],"flags":["formulas_cached_only"]}
["Glossary"]
["Accessibility ","Accessibility of consumer complaint processes to public"]
["Authority","Information related to CFPB authority to process the complaint; information needed to help CFPB determine whether the financial activity at issue is one over which the CFPB has jurisdiction"]
["Consumer ","Relating to person who may be characterized as a consumer, e.g., an individual who purchases a financial product or service for personal use"]
["Consumer Profile","Information needed to identify consumer or consumer's third party representative for purpose of, among other things, establishing a business relationship with the company that is the subject of the complaint"]
["Feedback","Stakeholder feedback (e.g., consumer, company, agency)"]
["Financial Activity","Market activity that involves the financial product or service at issue in a complaint"]
["Intake","Consumer complaint and inquiry intake"]
["Monitoring","CFPB oversight of consumer complaint processes"]
["Preferences","Consumer preferences collected at complaint intake"]
["Referral","Processes related to complaint referral to companies and agencies"]
["Referral - Agency","Agency receiving CFPB referred complaint"]
["Referral - Representative or Non-governmental organization","Representative of consumer or non-governmental organization receiving CFPB referred complaint"]
["Referral - Subject of/Respondent to Complaint","Company receiving consumer complaint for purpose of responding to complaint"]
["Subject Profile","Information related to the subject of the consumer complaint (e.g., company)"]

{"sheet":"Sheet2","index":5,"n_rows":10,"n_cols":2,"rows_kept":10,"cut":false,"hidden":true,"merged":[],"flags":["formulas_cached_only"]}
["Categories","Subcategories"]
["Intake","Consumer Profile"]
["Referral","Authority"]
["Feedback","Subject Profile"]
["Monitoring","Financial Activity"]
[null,"Accessibility "]
[null,"Preferences"]
[null,"Consumer "]
[null,"Referral - Agency"]
[null,"Referral - Subject/Respondent"]