{"text_format":"2","workbook":"xls","n_sheets":2,"sheets":["Model Qsts","Custom Qsts"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":1,"comments":1,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"Model Qsts","index":0,"n_rows":44,"n_cols":5,"rows_kept":44,"cut":false,"hidden":false,"merged":[[0,0,0,4]],"flags":["formulas_cached_only"]}
["FORESEE RESULTS MODEL QUESTIONS\nModel questions utilize the ACSI methodology to determine scores and impacts"]
["ELEMENTS (Drivers of Satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
["All questions under each element are required.\nElement questions are partitioned among surveys.",null,"Satisfaction questions are required.\nSatisfaction questions appear on all surveys.",null,"Future behaviors may be modified based on your site's objectives.\nFuture behavior questions appear on all surveys."]
["Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction (1=Poor, 10=Excellent)",null,"Likelihood to Return (1=Not Very Likely, 10=Very Likely)"]
["Please rate the accuracy of information on this site.",null,"What is your overall satisfaction with this site?",null,"How likely are you to return to this site?"]
["Please rate the quality of information on this site.",null,"How well does this site meet your expectations? ",null,"Recommend (1=Not Very Likely, 10=Very Likely)"]
["Please rate the freshness of content on this site.",null,"How well does this site compare with your idea of an ideal website? ",null,"How likely are you to recommend this site to someone else?"]
["Functionality (1=Poor, 10=Excellent, Don't Know)",null,null,null,"ADDITIONAL FUTURE BEHAVIORS (Industry-/Site- Specific)"]
["Please rate the usefulness of the services provided on this site.",null,null,null,"Make Online Reservation (1=Not Very Likely, 10=Very Likely)"]
["Please rate the convenience of the services on this site.",null,null,null,"How likely are you to make an online reservation from this site in the future? "]
["Please rate the ability to accomplish what you wanted to on this site.",null,null,null,"Make Phone Reservation (1=Not Very Likely, 10=Very Likely)"]
["Look and Feel (1=Poor, 10=Excellent, Don't Know)",null,null,null,"How likely are you to make a reservation using the National Recreation Reservation Service by phone in the future?"]
["Please rate the visual appeal of the site.",null,null,null,"Primary Resource (1=Not Very Likely, 10=Very Likely)"]
["Please rate the amount of graphics and text on each page of the site.",null,null,null,"How likely are you to use this site as your primary resource for information about Federal recreation sites?"]
["Please rate the ease of reading the pages on this site. "]
["Navigation (1=Poor, 10=Excellent, Don't Know)"]
["Please rate how well the site is organized."]
["Please rate the options that are available for you to navigate on this site."]
["Please rate how well the site layout helps you find what you are looking for."]
["Please rate the number of clicks to get where you want on this site."]
["Site Performance (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the speed that pages load on this site."]
["Please rate the consistency of speed from page-to-page on this site."]
["Please rate the ability to load pages without getting errors on this site."]
["Search (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the relevance of search results on this site."]
["Please rate the organization of search results on this site."]
["Please rate how well the search results help you decide what to select. "]
["Please rate how well the search feature helps you to narrow the results to find what you want."]
[]
["OPTIONAL ELEMENTS\n"]
["Tasks/ Transactions (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the ease of completing task(s) on this site. "]
["Please rate the degree of privacy in completing tasks on this site."]
["Please rate the verification of task completion on this site."]
["Please rate the availability of help with questions or problems on this site."]
["Travel Browsing (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the ability to locate desired recreational options on this site. "]
["Please rate the selection of recreational options on this site. "]
["Please rate the ability to browse recreational options on this site. "]
["Travel Information (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the clarity of recreational descriptions on this site. "]
["Please rate the thoroughness of recreational descriptions on this site. "]
["Please rate the usefulness of recreational images on this site. "]

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[{"$nulls":4},"PROPOSED CUSTOM QUESTIONS Recreation.Gov\nCustom questions complement the model questions and allow for additional data analysis"]
["Date Added (hide)","Date Modified (hide)","Date Removed (hide)","Qst ID (hide)","Question Text","Answer Value (hide)","Answer Choices \n\n(limited to 50 characters)\n","Type \ndrop-down menu check boxes radio buttons open-ended","Required\nY/N","Select one or all that apply","isNumeric (hide)"]
[{"$nulls":4},"How frequently do you visit Recreation.gov?",null,"First time\nDaily or more often\nAbout once a week\nAbout once a month\nLess than once a month, but more than once a year\nOnce a year or less","Drop-down menu","Y","select one"]
[{"$nulls":4},"How did you first find out about the Recreation.gov website?",null,"A search engine\nA link from another web site\nOn the phone with the National Recreation Reservation Center\nAt a park or campground\nFriends or family\nAn advertisement (newspaper, magazine, poster)\nDon't know\nOther (please specify information source:)","Radio buttons","Y","select one"]
[{"$nulls":4},"Did/do you intend to make a campground reservation on the site today?",null,"Yes\nNo\nNot sure","Drop-down menu","Y","select one"]
[{"$nulls":4},"Did you accomplish what you wanted to on Recreation.gov today?",null,"Yes\nNo\nNot yet, I'm still in the process","Drop-down menu","Y","select one"]
[{"$nulls":4},"If you did not accomplish what you wanted to, please specify what you were trying to do or find.",null,null,"Open-ended","N"]
[{"$nulls":4},"If you did not accomplish what you wanted to, what will you do next?",null,"Continue looking on Recreation.gov\nCome back to Recreation.gov later\nE-mail Recreation.gov\nCall the National Recreation Reservation Center\nLook elsewhere online\nGive up\nOther (please specify):","Radio buttons","N","select one"]
[{"$nulls":4},"Please describe your experience with navigation on this web site.",null,"I had no difficulty browsing on this site\nToo many links or navigational choices\nLinks did not take me where I expected\nI experienced broken links, error messages, or other technical difficulties\nI was able to navigate to the general area, but could not find the specific content I needed\nOther navigational issue (please specify):\n","check boxes","Y","select all that apply"]
[{"$nulls":4},"If you used the web site's search feature today, please describe your experience.",null,"I had no difficulty searching on this site\nToo many results\nToo few results\nReturned no results/received error message\nResults were not pertinent to my search terms\nOther search issue (please specify):\n","check boxes","N","select all that apply"]
[{"$nulls":4},"Please rate the accuracy of the reservation system.",null,"(1 = Poor, 10 = Excellent, Don't know)","Radio buttons","N","select one"]
[{"$nulls":4},"Please rate the security of the reservation system.",null,"(1 = Poor, 10 = Excellent, Don't know)","Radio buttons","N","select one"]
[{"$nulls":4},"How old are you?",null,"Under 18\n18 - 24\n25 - 34\n35 - 44\n45 - 54\n55 - 64\n65 or older","Drop-down menu","N","select one"]
[{"$nulls":4},"Is English your primary language?",null,"Yes\nNo","Drop-down menu","N","select one"]
[{"$nulls":4},"What is the highest level of education you have completed?",null,"Some high school or less\nGraduated high school\nSome college\nTrade/technical/vocational training\nGraduated from college\nPost-graduate work or degree","Drop-down menu","N","select one"]
[{"$nulls":4},"What racial group do you most identify with?",null,"American Indian or Alaskan Native\nAsian\nBlack or African-American\nWhite\nNative Hawaiian or other Pacific Islander\nHispanic or Latino\nOther","Drop-down menu","N","select one"]
[{"$nulls":4},"Which of the following categories best describes your total household income last year?",null,"Below $25,000\n$25,000 - $49,999\n$50,000 - $74,999\n$75,000 - $99,999\n$100,000 - $124,999\n$125,000 or over","Drop-down menu","N","select one"]
[{"$nulls":4},"What is your gender?",null,"Female\nMale","Drop-down menu","N","select one"]
[{"$nulls":4},"If you could suggest one improvement to the Recreation.gov web site, what would it be?",null,null,"Open-ended","N"]