{"text_format":"2","workbook":"xls","n_sheets":3,"sheets":["Model Qsts","Custom Qsts","Sheet1"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":3,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

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["FCIC Consumidor MODEL QUESTIONS\nModel questions utilize the ACSI methodology to determine scores and impacts"]
["ELEMENTS (Drivers of Satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
["All questions under each element are required.\nElement questions are partitioned among surveys.",null,"Satisfaction questions are required.\nSatisfaction questions appear on all surveys.",null,"Future behaviors may be modified based on your site's objectives.\nFuture behavior questions appear on all surveys."]
["REQUIRED ELEMENTS (Common to all websites)",null,null,null,"STANDARD FUTURE BEHAVIORS "]
["Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction (1=Poor, 10=Excellent)",null,"Likelihood to Return (1=Not Very Likely, 10=Very Likely)"]
["Please rate the accuracy of information on this site.",null,"What is your overall satisfaction with this site?",null,"How likely are you to return to this site?"]
["Please rate the quality of information on this site.",null,"How well does this site meet your expectations?",null,"Likelihood to Recommend (1=Not Very Likely, 10=Very Likely)"]
["Please rate the freshness of content on this site.",null,"How does this site compare to your idea of an ideal website?",null,"How likely are you to recommend this site to someone else?"]
["Functionality (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the usefulness of the information provided on this site."]
["Please rate the convenience of the information on this site."]
["Please rate the ability to accomplish what you wanted to on this site."]
["Look and Feel (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the ease of reading this site."]
["Please rate the clarity of site organization."]
["Please rate the layout of this site."]
["Navigation (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the degree to which the number of steps needed to get where you want is acceptable."]
["Please rate the ability to find information you want on this site."]
["Please rate the clarity of site map or directory."]
["Please rate the ease of navigation on this site."]
["Site Performance (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the speed of loading pages on this site."]
["Please rate the consistency of speed on this site."]
["Please rate the reliability of site performance on this site."]

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[{"$nulls":4},"FCIC Consumidor CUSTOM QUESTIONS\nCustom questions complement the model questions and allow for additional data analysis"]
["Date Added (hide)","Date Modified (hide)","Date Removed (hide)","Qst ID \n(hide)","Question Text","Answer \nValue \n(hide)","Answer Choices \n(limited to 50 characters)","Type \ndrop-down menu \ncheck boxes \nradio buttons \nopen-ended","Required\nY/N","Select one \nor all that \napply","isNumeric (hide)","respTypeId (hide)"]
[{"$nulls":4},"What best describes your role in visiting this site today? ",null,"Consumer\nConsumer Affairs Specialist\nLibrarian or Information Professional \nCollege/Graduate Student \nEducator\nStudent\nMilitary Personnel \nNews Reporter/Media Person   \nOther","Drop-down menu","N","select one"]
[null,"2005-09-06",null,null,"What is the main reason for today's visit?",null,"Order copies of the Guia\nCheck latest Consumer News items\nSpecific consumer problem\nResearch different consumer topics\nPlanning a major purchase\nNeed contact information\nFind resources for persons with disabilities\nFind resources for military\nFind resources for media\nOther","Drop-down menu","N","select one"]
["2005-08-24",null,null,null,"Did you find what you were looking for?",null,"Yes\nNo\nPartially","Radio buttons","N","select one"]
[{"$nulls":4},"If you answered \"Partially\" or \"No\" to the last question, what was it that you could not find?",null,null,"Open-ended","N"]
[{"$nulls":4},"If you could make one improvement to the site, what would it be?",null,null,"Open-ended","N"]

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["Custom Question ID","Custom Answer ID","QUESTIONTEXT"]
[5612,22826,"How <b>frequently</b> do you visit this site?"]
[5612,22827,"How <b>frequently</b> do you visit this site?"]
[5612,22828,"How <b>frequently</b> do you visit this site?"]
[5612,22829,"How <b>frequently</b> do you visit this site?"]
[5612,22830,"How <b>frequently</b> do you visit this site?"]
[5612,22831,"How <b>frequently</b> do you visit this site?"]
[5607,22791,"What is your gender?"]
[5607,22792,"What is your gender?"]
[5608,22793,"What is your age?"]
[5608,22794,"What is your age?"]
[5608,22795,"What is your age?"]
[5608,22796,"What is your age?"]
[5608,22797,"What is your age?"]
[5608,22798,"What is your age?"]
[5608,22799,"What is your age?"]
[5609,22800,"What level of formal education have you completed?"]
[5609,22801,"What level of formal education have you completed?"]
[5609,22802,"What level of formal education have you completed?"]
[5609,22803,"What level of formal education have you completed?"]
[5610,22804,"Please rate the convenience of the <b>order process</b>."]
[5610,22805,"Please rate the convenience of the <b>order process</b>."]
[5610,22806,"Please rate the convenience of the <b>order process</b>."]
[5610,22807,"Please rate the convenience of the <b>order process</b>."]
[5610,22808,"Please rate the convenience of the <b>order process</b>."]
[5610,22809,"Please rate the convenience of the <b>order process</b>."]
[5610,22810,"Please rate the convenience of the <b>order process</b>."]
[5610,22811,"Please rate the convenience of the <b>order process</b>."]
[5610,22812,"Please rate the convenience of the <b>order process</b>."]
[5610,22813,"Please rate the convenience of the <b>order process</b>."]
[5610,22814,"Please rate the convenience of the <b>order process</b>."]
[5611,22815,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22816,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22817,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22818,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22819,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22820,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22821,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22822,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22823,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22824,"Please rate the <b>usefulness of the search results</b> on this site."]
[5611,22825,"Please rate the <b>usefulness of the search results</b> on this site."]