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["FORESEE RESULTS MODEL QUESTIONS\nModel questions utilize the ACSI methodology to determine scores and impacts"]
["ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
["All questions under each element are required.\nElement questions are partitioned among surveys.",null,"Satisfaction questions are required.\nSatisfaction questions appear on all surveys.",null,"Future behaviors may be modified based on your site's objectives.\nFuture behavior questions appear on all surveys."]
[]
["Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction (1=Poor, 10=Excellent)",null,"Likelihood to Return (1=Not Very Likely, 10=Very Likely)"]
["Please rate the accuracy of information on this site.",null,"What is your overall satisfaction with this site?",null,"How likely are you to return to this site?"]
["Please rate the quality of information on this site.",null,"How well does this site meet your expectations?",null,"Likelihood to Recommend (1=Not Very Likely, 10=Very Likely)"]
["Please rate the freshness of content on this site.",null,"How does this site compare to your idea of an ideal site?",null,"How likely are you to recommend this site to someone else?"]
["Functionality (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Likelihood to Visit a Museum in-Person  (1=Not Very Likely, 10=Very Likely)"]
["Please rate the usefulness of the information provided on this site.",null,null,null,"How likely are you to visit the U.S. Holocaust Memorial Museum in-person after viewing the website?"]
["Please rate the convenience of the services on this site.",null,null,null,"Likelihood to Use as a Primary Resource  (1=Not Very Likely, 10=Very Likely)"]
["Please rate the ability to accomplish what you wanted on this site.",null,null,null,"How likely are you to use this site as your primary resource for information on the Holocaust or other genocides happening in the world?"]
["Look and Feel (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the ease of reading this site."]
["Please rate the clarity of site organization."]
["Please rate the layout of this site."]
["Navigation (1=Poor, 10=Excellent, Don't Know)"]
["Please rate the number of clicks it takes to get where you want on the site."]
["Please rate the ability to find the information you want on this site."]
["Please rate the ease of navigation on this site."]
["Search(1=Poor, 10=Excellent, Don't Know)"]
["Please rate the usefulness of search results on this site."]
["Please rate the how this site provides comprehensive search results."]
["Please rate the organization of search results on this site."]
["Please rate how the search feature helps you narrow the results to find the information you want ."]
["Site Performance(1=Poor, 10=Excellent, Don't Know)"]
["Please rate the speed of loading the page on this site."]
["Please rate the consistency of speed on this site."]
["Please rate the reliability of site performance on this site."]

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[{"$nulls":5},"Holocaust Memorial Museum - CUSTOM QUESTIONS\nCustom questions complement the model questions and allow for additional data analysis"]
["Date Added (hide)","Date Modified (hide)","Date Removed (hide)","Qst ID (hide)",null,"Question Text","Answer Value (hide)","Answer Choices \n(limited to 50 characters)","Type \ndrop-down menu check boxes radio buttons open-ended","Required\nY/N","Select one or all that apply","isNumeric (hide)","respTypeId (hide)"]
[{"$nulls":4},1,"What is your gender?",null,"Male\nFemale ","radio button","Y","select one"]
[{"$nulls":4},2,"What best describes your age range?",null,"under 18\n18-24\n25-34\n35-44\n45-54\n55-64\n65-74\n75 or older","radio button","Y","select one"]
[{"$nulls":4},3,"Which of the following best describes you?",null,"Museum Visitor\nMuseum Website Visitor\nMuseum Member/Contributor\nStudent (university/post-graduate)\nStudent (K-12)\nEducator/Teacher (university/post-graduate)\nEducator/Teacher (K-12)\nHistorian\nResearcher\nHolocaust Survivor\nFamily member of survivor\nHolocaust Organization Professional\nJudge\nLawyer\nMedical professional\nLaw enforcement\nForeign affairs specialist\nReligious Leader\nJournalist\nHuman Rights Activist\nHuman Rights Professional\nMilitary Personnel\nOther, (please specify)\n","radio button","Y","select one"]
[{"$nulls":4},4,"How frequently do you visit this site?",null,"First Time\nDaily\nAbout one per week\nAbout once per month\nEvery six months or less\n","radio button","Y","select one"]
[{"$nulls":4},5,"Do you receive the U.S. Holocaust Memorial Museum newsletter?",null,"Yes\nNo\nDon't know","radio button","Y","select one"]
[{"$nulls":4},6,"What is your primary reason for visiting the site today? (check all that apply)",null,"An exhibition opening\nJust browsing\nResearch\nEducational materials and teaching resources\nHolocaust history\nHolocaust-era archives (such as International Tracing Service)\nLearning more about antisemitism around the world today\nHolocaust remembrance\nGenealogy research\nLearning about/using Google Earth\nLearning about contemporary genocide\nTaking action about contemporary genocide\nJob/intern/volunteer opportunities\nLooking for audio/video resources\nDonor opportunities\nSpecial events and public programs\nOther (please specify)\n","radio button","Y","multi select"]
[{"$nulls":4},7,"Were you familiar with the U.S. Holocaust Memorial Museum before you visited our site today?",null,"Yes\nNo\n ","drop-down menu","Y","select one"]
[{"$nulls":4},8,"How did you come to visit the Museum's website today?",null,"Search engine\nOnline advertising\nVisiting the museum\nPosters\nTour guide book\nNewspaper\nOther (please specify)","radio button","Y","select one"]
[{"$nulls":4},9,"Did you find the information you were looking for today?\n",null,"Yes\nNo\nNot yet","drop-down menu","Y","select one"]
[{"$nulls":4},10,"If you did not find what you were looking for, what will you do next?",null,"Nothing.  I found what I was looking for\nNothing, although I did not find/complete what I wanted\nEmail the museum\nCall the museum\nReturn to the site later and try again\nWrite a letter\nOther, (please specify)","radio button","Y","select one"]
[{"$nulls":4},11,"What type of difficulty, if any, did you encounter with the navigation process on this site?\n",null,"Could not navigate back to previous information\nWould often feel lost, not know where I was\nLinks did not take me where I expected\nLinks/labels are difficult to understand\nToo many links or navigational choices\nHad technical difficulties (e.g. broken links,error messages)\nDid not have any difficulty navigating the site\nNone of the above","radio button","Y","select one"]
[{"$nulls":4},12,"If you used the site's search feature today to find your information, please describe any difficulties you encountered while searching.",null,"I did not encounter any difficulties\nSearch results were helpful\nSearch results were not helpful\nReturned too many results\nReturned not enough results\nReturned no results\nReturned results that were too similar/redundant\nResults were not relevant to my search terms or needs\nI was not sure what words to use in my search\nSearch required too many refinements to get to what I wanted\nSearch speed was too slow\nOther, (please specify)","radio button","N","select one"]
[{"$nulls":4},13,"How did you primarily look for information on the site today?",null,"Top Navigation Bar\nLeft Navigation Bar\nLinks on the site\nSearch Tool\nOther, (please specify)\n","drop-down menu","Y","select one"]
[{"$nulls":4},14,"If you access the Museum website and its contents through other methods, which one(s) do you use? (check all that apply)",null,"Mobile web site\nRSS feed\nYouTube\niTunesU\nFacebook\nTwitter\nOther, (please specify)","radio button","Y","multi select"]
[{"$nulls":4},15,"If you could suggest one improvement to the U.S. Holocaust Memorial Museum website, what would it be?",null,"Open ended","Text area","N","N/A"]