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["ACSI Model for J-Net"]
["Administrative Office of the United States Courts"]
[]
[null,"ELEMENTS (drivers of satisfaction)",null,"CUSTOMER SATISFACTION",null,"FUTURE BEHAVIORS"]
[null,"NOTE: All questions under each element are required.\nElement questions are partitioned among surveys.",null,"Satisfaction questions are required.\nSatisfaction questions appear on all surveys.",null,"Future behaviors may be modified based on your site's objectives.\nFuture behavior questions appear on all surveys."]
[]
[null,"Content (1=Poor, 10=Excellent, Don't Know)",null,"Satisfaction (1=Poor, 10=Excellent)",null,"Likelihood to Return (1=Not Very Likely, 10=Very Likely)"]
[1,"Please rate the accuracy of information on J-Net.",17,"What is your overall satisfaction with J-Net?",20,"How likely are you to return to this site?"]
[2,"Please rate the quality of information on J-Net.",18,"How well does J-Net meet your expectations? ",null,"Recommend (1=Not Very Likely, 10=Very Likely)"]
[3,"Please rate the freshness of content on J-Net.",19,"How well does J-Net compare with your idea of an ideal intranet? ",21,"How likely are you to recommend this site to another employee?"]
[null,"Look and Feel (1=Poor, 10=Excellent, Don't Know)",null,null,null,"Primary Resource (1=Not Very Likely, 10=Very Likely)"]
[4,"Please rate the visual appeal of J-Net.",null,null,22,"How likely are you to use J-Net to perform tasks that could be achieved by some other means?  (ie. ask a co-worker; call AO)"]
[5,"Please rate the balance of graphics and text on J-Net."]
[6,"Please rate the readability of the pages on J-Net. "]
[null,"Navigation (1=Poor, 10=Excellent, Don't Know)"]
[7,"Please rate how well J-Net is organized."]
[8,"Please rate the options available for navigating J-Net."]
[9,"Please rate how well the site layout helps you find what you are looking for."]
[10,"Please rate the degree to which the number of clicks to get where you want on J-Net is acceptable."]
[null,"Site Performance (1=Poor, 10=Excellent, Don't Know)"]
[11,"Please rate how quickly pages load on J-Net."]
[12,"Please rate the consistency of speed from page to page on J-Net."]
[13,"Please rate the ability to load pages without getting error messages on J-Net."]
[null,"Functionality (1=Poor, 10=Excellent, Don't Know)"]
[14,"Please rate the usefulness of the features provided on this site."]
[15,"Please rate the convenience of the features on this site."]
[16,"Please rate the variety of features on this site."]

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["ACSI Model for J-Net"]
["Administrative Office of the United States Courts"]
[]
["Order","Question Text","Answer Choices \n(limited to 50 characters)","Type (select from list)","Single or Multi","Required\nY/N"]
[1,"How frequently do you access J-Net?","First time","Dropdown (Select-one)","Single","Y"]
[null,null,"Daily"]
[null,null,"Weekly"]
[null,null,"Monthly"]
[null,null,"Every 6 months or less often"]
[2,"Which of the following best describes your role?","Judge","Dropdown (Select-one)","Single","Y"]
[null,null,"Court Unit Executive"]
[null,null,"Supervisor"]
[null,null,"Non-supervisor"]
[3,"What was your primary reason for accessing J-net today?","Download a form","Dropdown (Select-one)","Single","Y"]
[null,null,"Find contact information"]
[null,null,"Find information to do my job"]
[null,null,"Find pay and/or benefits information"]
[null,null,"Look for a job"]
[null,null,"Read the latest news"]
[null,null,"Take training"]
[null,null,"Other, please specify"]
[4,"Which of the following did you access today? (select all that apply) ","Court Sites","Checkbox One Up Vertical","Multi","Y"]
[null,null,"Due Dates"]
[null,null,"InfoWeb"]
[null,null,"Memos"]
[null,null,"People Finder"]
[null,null,"Recent Postings"]
[null,null,"The Guide"]
[null,null,"Other (please specify):"]
[5,"How do you primarily look for information on J-Net?","A-Z index","Radio Button Two Up Vertical","Single","Y"]
[null,null,"Bookmarks"]
[null,null,"Browse through the site"]
[null,null,"Quick links "]
[null,null,"Search"]
[null,null,"Site map"]
[null,null,"Other (please specify):"]
[6,"Did you find what you were looking for?","Yes","Radio Button One Up Vertical","Single","Y"]
[null,null,"No (Go to 6A)"]
[null,null,"Still Looking "]
["6A","If you did not find what you were looking for during this visit, what were you seeking?","OPEN-ENDED","Text Field – limited to 100 characters","Single","N"]
[7,"How do you plan to obtain the information you have not found on J-Net?","Continue looking","Dropdown (Select-one)","Single","Y"]
[null,null,"Try again later"]
[null,null,"Ask a colleague"]
[null,null,"Call or e-mail the AO"]
[null,null,"Contact the Webmaster"]
[null,null,"Give up"]
[null,null,"Other (please specify):"]
[8,"Which of the following best describes your experience with the J-Net search feature today?","I did not use the search feature today","Dropdown (Select-one)","Single","Y"]
[null,null,"The search results were helpful"]
[null,null,"Too many results were returned"]
[null,null,"Not enough results were returned"]
[null,null,"No results were returned"]
[null,null,"Results were too similar/redundant"]
[null,null,"Results were not relevant to my search "]
[9,"What additional information would you most like to see added to J-Net?","OPEN-ENDED","Text Area – no character limit","Open-End","N"]
[10,"How can we improve J-Net?","OPEN-ENDED","Text Area – no character limit","Open-End","N"]