2105-AE57 201910 The Regulatory Plan and the Unified Agenda of Federal Regulatory and Deregulatory Actions 2105 Office of the Secretary OST 2100 Department of Transportation DOT Air Transportation Consumer Protection Requirements for Ticket Agents

This rulemaking would address proposals to enhance protections for air travelers and to improve the air travel environment. Specifically, this rulemaking would enhance airline passenger protections by addressing whether to codify in regulation a definition of the term "ticket agent." The rulemaking would also require large travel agencies to adopt certain minimum customer service standards. Finally, it would prohibit the unfair and deceptive practice of post-purchase price increases. These issues, previously considered part of a rulemaking known as Airline Pricing Transparency and Other Consumer Protection Issues (2105-AE11), were separated into this proceeding. The rulemaking is also responsive to the requirement in the FAA Reauthorization Act of 2018, section 427, that large ticket agencies adopt minimum customer service standards.

]]> Other Significant Previously Published in The Unified Agenda Long-Term Actions Yes No Regulatory None FAA Reauthorization Act of 2018, sec. 427 Statutory Other 04/03/2019 Not later than 180 days after the date of the Act. Not later than 180 days after the date of the Act. No Next Action Undetermined To Be Determined No No None No No www.regulations.gov www.regulations.gov No No Blane Workie A. Assistant General Counsel 2105 Office of the Secretary OST 202 366-9342 202 366-7153 blane.workie@ost.dot.gov Room 4116/C-70, 1200 New Jersey Avenue SE, Washington DC 20590