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DOT/OST | RIN: 2105-AE83 | Publication ID: Spring 2019 |
Title: ●Notifying Air Travelers of DOT's Aviation Consumer Hotline | |
Abstract:
This rulemaking would respond to section 423 of the FAA Reauthorization Act of 2018, which requires the promulgation of regulations to implement the requirements of 49 U.S.C. section 42302, which requires the Secretary of Transportation to take certain actions to address air travel consumer complaints. Specifically, subsection 42301(a) requires the Secretary to establish a consumer complaints toll-free hotline telephone number for the use of passengers in air transportation. In addition, subsection 42302(b) requires air carriers and foreign air carriers providing scheduled air transportation using any aircraft that as originally designed has a passenger capacity of 30 or more passenger seats to include on their internet websites the following: the hotline telephone number established under subsection 42302(a); the e-mail address, telephone number, and mailing address of the air carrier for the submission of complaints by passengers about air travel service problems; and the internet website and mailing address of the Department's Aviation Consumer Protection Division for the submission of complaints by passengers about air travel service problems. Furthermore, subsection 42302(c) requires air carriers and foreign air carriers to include the hotline telephone number established under subsection 42302(a) on prominently displayed signs of the carrier at the airport ticket counters in the United States where the air carrier operates and any electronic confirmation of the purchase of a passenger ticket for air transportation issued by the air carrier. |
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Agency: Department of Transportation(DOT) | Priority: Substantive, Nonsignificant |
RIN Status: First time published in the Unified Agenda | Agenda Stage of Rulemaking: Prerule Stage |
Major: No | Unfunded Mandates: No |
EO 13771 Designation: Regulatory | |
CFR Citation: Not Yet Determined (To search for a specific CFR, visit the Code of Federal Regulations.) | |
Legal Authority: FAA Reauthorization Act of 2018 (Pub. L. 115-254) 49 U.S.C. sec. 42302 |
Legal Deadline:
None |
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Timetable:
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Regulatory Flexibility Analysis Required: No | Government Levels Affected: None |
Small Entities Affected: No | Federalism: No |
Included in the Regulatory Plan: No | |
RIN Information URL: www.regulations.gov | Public Comment URL: www.regulations.gov |
RIN Data Printed in the FR: No | |
Agency Contact: Blane A. Workie Assistant General Counsel Department of Transportation Office of the Secretary Room 4116/C-70, 1200 New Jersey Avenue SE, Washington, DC 20590 Phone:202 366-9342 Fax:202 366-7153 Email: blane.workie@dot.gov |