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VA | RIN: 2900-AQ60 | Publication ID: Spring 2019 |
Title: ●Core Values, Characteristics, and Customer Experience Principles of the Department | |
Abstract:
This document amends the Department of Veterans Affairs’ (VA) regulations concerning the standards of ethical conduct and related responsibilities of its employees by adding a new section to the subpart for VA’s Core Values and Characteristics, which includes VA’s Customer Experience Principles. VA’s Customer Experience Principles add to the foundational values and organizational characteristics that define VA employees and articulate what VA stands for, respectively, and these principles are a set of guidelines that will be applied Department-wide to all VA employees. This final rule establishes VA’s Customer Experience Principles, and ensures their proper application to the VA workforce. |
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Agency: Department of Veterans Affairs(VA) | Priority: Substantive, Nonsignificant |
RIN Status: First time published in the Unified Agenda | Agenda Stage of Rulemaking: Final Rule Stage |
Major: No | Unfunded Mandates: No |
EO 13771 Designation: Not subject to, not significant | |
CFR Citation: 38 CFR 0 | |
Legal Authority: Not Yet Determined |
Legal Deadline:
None |
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Timetable:
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Regulatory Flexibility Analysis Required: No | Government Levels Affected: None |
Small Entities Affected: No | Federalism: No |
Included in the Regulatory Plan: No | |
RIN Information URL: www.regulations.gov | |
RIN Data Printed in the FR: No | |
Agency Contact: Justin Madigan VEO Department of Veterans Affairs 810 Vermont Avenue NW., Washington, DC 20420 Phone:202 632-5939 |