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DOT/OST RIN: 2105-AE57 Publication ID: Fall 2019 
Title: +Air Transportation Consumer Protection Requirements for Ticket Agents 

This rulemaking would address proposals to enhance protections for air travelers and to improve the air travel environment. Specifically, this rulemaking would enhance airline passenger protections by addressing whether to codify in regulation a definition of the term "ticket agent." The rulemaking would also require large travel agencies to adopt certain minimum customer service standards. Finally, it would prohibit the unfair and deceptive practice of post-purchase price increases. These issues, previously considered part of a rulemaking known as Airline Pricing Transparency and Other Consumer Protection Issues (2105-AE11), were separated into this proceeding. The rulemaking is also responsive to the requirement in the FAA Reauthorization Act of 2018, section 427, that large ticket agencies adopt minimum customer service standards.

Agency: Department of Transportation(DOT)  Priority: Other Significant 
RIN Status: Previously published in the Unified Agenda Agenda Stage of Rulemaking: Long-Term Actions 
Major: Yes  Unfunded Mandates: No 
EO 13771 Designation: Regulatory 
CFR Citation: None     (To search for a specific CFR, visit the Code of Federal Regulations.)
Legal Authority: FAA Reauthorization Act of 2018, sec. 427   
Legal Deadline:
Action Source Description Date
Other  Statutory  Not later than 180 days after the date of the Act.  04/03/2019 

Overall Description of Deadline: Not later than 180 days after the date of the Act.

Action Date FR Cite
Next Action Undetermined  To Be Determined 
Regulatory Flexibility Analysis Required: No  Government Levels Affected: None 
Small Entities Affected: No  Federalism: No 
Included in the Regulatory Plan: No 
RIN Information URL:   Public Comment URL:  
RIN Data Printed in the FR: No 
Agency Contact:
Blane A. Workie
Assistant General Counsel
Department of Transportation
Office of the Secretary
Room 4116/C-70, 1200 New Jersey Avenue SE,
Washington, DC 20590
Phone:202 366-9342
Fax:202 366-7153