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DOT/OST RIN: 2105-AE74 Publication ID: Spring 2020 
Title: Streamlined Customer Service Commitments 
Abstract: This rulemaking would remove redundant customer service commitments. This rulemaking would also eliminate the requirement for airlines to self-audit their adherence to their customer service plans annually. The rulemaking would eliminate the need for airlines to make the results of their annual audits available for DOT review two years following the date any audit is completed. 
Agency: Department of Transportation(DOT)  Priority: Substantive, Nonsignificant 
RIN Status: Previously published in the Unified Agenda Agenda Stage of Rulemaking: Proposed Rule Stage 
Major: No  Unfunded Mandates: No 
EO 13771 Designation: Deregulatory 
CFR Citation: 14 CFR 259   
Legal Authority: 49 U.S.C. 41712   
Legal Deadline:  None

Overall Description of Deadline: NPRM to remove redundant customer service commitments and eliminate requirement for self-audit and retention of records.

Action Date FR Cite
NPRM  02/00/2021 
Regulatory Flexibility Analysis Required: No  Government Levels Affected: None 
Small Entities Affected: No  Federalism: No 
Included in the Regulatory Plan: No 
RIN Information URL:   Public Comment URL:  
RIN Data Printed in the FR: No 
Agency Contact:
Blane A. Workie
Assistant General Counsel
Department of Transportation
Office of the Secretary
Room 4116/C-70, 1200 New Jersey Avenue, SE,
Washington, DC 20590