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DOT/OST

RIN: 2105-AE74

Publication ID: Spring 2020

Title: Streamlined Customer Service Commitments
Abstract: This rulemaking would remove redundant customer service commitments. This rulemaking would also eliminate the requirement for airlines to self-audit their adherence to their customer service plans annually. The rulemaking would eliminate the need for airlines to make the results of their annual audits available for DOT review two years following the date any audit is completed.
Agency: Department of Transportation(DOT)	Priority: Substantive, Nonsignificant
RIN Status: Previously published in the Unified Agenda	Agenda Stage of Rulemaking: Proposed Rule Stage
Major: No	Unfunded Mandates: No
EO 13771 Designation: Deregulatory
CFR Citation: 14 CFR 259
Legal Authority: 49 U.S.C. 41712

Legal Deadline: None

Overall Description of Deadline: NPRM to remove redundant customer service commitments and eliminate requirement for self-audit and retention of records.

Timetable:

Action	Date	FR Cite
NPRM	02/00/2021

Regulatory Flexibility Analysis Required: No	Government Levels Affected: None
Small Entities Affected: No	Federalism: No
Included in the Regulatory Plan: No
RIN Information URL: www.regulations.gov	Public Comment URL: www.regulations.gov
RIN Data Printed in the FR: No
Agency Contact: Blane A. Workie Assistant General Counsel Department of Transportation Office of the Secretary Room 4116/C-70, 1200 New Jersey Avenue SE, Washington, DC 20590 Phone:202 366-9342 Fax:202 366-7153 Email: blane.workie@dot.gov