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DOT/OST RIN: 2105-AE95 Publication ID: Spring 2022 
Title: Ensuring Prompt Assistance for Passengers With Disabilities in Moving Within the Airport 

The Department has consistently interpreted the regulation in 14 CFR part 382, which prohibits discrimination against passengers with disabilities in air travel, to require airlines to provide prompt assistance to individuals with disabilities that request assistance in moving within the airport, which includes moving from the terminal entrance through the airport to the gate for a departing flight, or from the gate to the terminal entrance, or moving between gates to make a connection to another flight. The Department's review of its regulations in 14 CFR part 382 pursuant to section 440 of the FAA Reauthorization Act of 2018, (Pub. L. 115-254), and associated complaint data, revealed that the Department receives a significant number of complaints from consumers alleging they did not receive prompt or timely wheelchair or guide assistance at the airport. This suggests that airlines may not fully understand their obligations under part 382 to provide prompt assistance for passengers with disabilities in moving within the airport. Accordingly, the Department would amend part 382 to clarify an airlines' responsibility to provide prompt assistance to passengers with disabilities who request assistance in moving within the airport.

Agency: Department of Transportation(DOT)  Priority: Substantive, Nonsignificant 
RIN Status: Previously published in the Unified Agenda Agenda Stage of Rulemaking: Proposed Rule Stage 
Major: Undetermined  Unfunded Mandates: No 
CFR Citation: 14 CFR 382   
Legal Authority: 49 U.S.C. 41705   
Legal Deadline:  None
Action Date FR Cite
NPRM  06/00/2022 
Regulatory Flexibility Analysis Required: Undetermined  Government Levels Affected: None 
Small Entities Affected: No  Federalism: No 
Included in the Regulatory Plan: No 
RIN Information URL:   Public Comment URL:  
RIN Data Printed in the FR: No 
Agency Contact:
Blane A. Workie
Assistant General Counsel
Department of Transportation
Office of the Secretary
Room 4116/C-70, 1200 New Jersey Avenue SE,
Washington, DC 20590
Phone:202 366-9342
Fax:202 366-7153