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DOT/OST RIN: 2105-AE74 Publication ID: Fall 2022 
Title: Streamlined Customer Service Commitments 
Abstract: This rulemaking would remove redundant customer service commitments. This rulemaking would also eliminate the requirement for airlines to self-audit their adherence to their customer service plans annually. The rulemaking would eliminate the need for airlines to make the results of their annual audits available for DOT review two years following the date any audit is completed. 
Agency: Department of Transportation(DOT)  Priority: Substantive, Nonsignificant 
RIN Status: Previously published in the Unified Agenda Agenda Stage of Rulemaking: Long-Term Actions 
Major: No  Unfunded Mandates: No 
CFR Citation: 14 CFR 259   
Legal Authority: 49 U.S.C. 41712   
Legal Deadline:  None
Timetable:
Action Date FR Cite
Next Action Undetermined  To Be Determined 
Regulatory Flexibility Analysis Required: No  Government Levels Affected: None 
Small Entities Affected: No  Federalism: No 
Included in the Regulatory Plan: No 
RIN Information URL: www.regulations.gov   Public Comment URL: www.regulations.gov  
RIN Data Printed in the FR: No 
Agency Contact:
Blane A. Workie
Assistant General Counsel
Department of Transportation
Office of the Secretary
Room 4116/C-70, 1200 New Jersey Avenue SE,
Washington, DC 20590
Phone:202 366-9342
Fax:202 366-7153
Email: blane.workie@dot.gov