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DOT/OST

RIN: 2105-AF27

Publication ID: Spring 2024

Title: ●Creating User Accounts and Submitting Information Electronically Via the Aviation Complaint, Enforcement, and Reporting System
Abstract: This rulemaking would require covered entities (U.S. and foreign air carriers and ticket agents) to use OACP's ACERS database, which was created to enable OACP to monitor complaints related to individual airlines and ticket agents and to determine the extent to which these entities comply with federal aviation civil rights and consumer protection regulations. The rule would require covered entities to create and manage their individual accounts to use ACERS, submit copies via ACERS of responses to complaints that consumers filed against that entity with the Department, respond to DOT requests for follow-up information and documents related to these complaints via ACERS, and use ACERS to file certain mandatory reports such as the annual report on disability-related complaints. The rule is necessary to streamline OACP's complaint handling/investigation process and to better ensure that covered entities are complying with DOT's aviation consumer protection and civil rights requirements.
Agency: Department of Transportation(DOT)	Priority: Substantive, Nonsignificant
RIN Status: First time published in the Unified Agenda	Agenda Stage of Rulemaking: Proposed Rule Stage
Major: No	Unfunded Mandates: No
CFR Citation: Not Yet Determined (To search for a specific CFR, visit the Code of Federal Regulations.)
Legal Authority: 49 U.S.C. 41708 49 U.S.C. 41705 49 U.S.C. 40127

Legal Deadline: None

Timetable:

Action	Date	FR Cite
NPRM	12/00/2024

Regulatory Flexibility Analysis Required: No	Government Levels Affected: None
Small Entities Affected: No	Federalism: No
Included in the Regulatory Plan: No
RIN Information URL: www.regulations.gov	Public Comment URL: www.regulations.gov
RIN Data Printed in the FR: No
Agency Contact: Blane A. Workie Assistant General Counsel Department of Transportation Office of the Secretary Room 4116/C-70, 1200 New Jersey Avenue, SE, Washington, DC 20590 Phone:202-366-9342 Fax:202-366-7153 Email: blane.workie@ost.dot.gov