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CFPB | RIN: 3170-AB29 | Publication ID: Fall 2024 |
Title: ●Customer Service Rule | |
Abstract:
The CFPB is considering whether to propose a rule to prohibit certain misleading practices involving automated customer service systems, to make it easier for customers to reach a customer service representative, and/or to improve customer service quality. |
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Agency: Consumer Financial Protection Bureau(CFPB) | Priority: Substantive, Nonsignificant |
RIN Status: First time published in the Unified Agenda | Agenda Stage of Rulemaking: Prerule Stage |
Major: Undetermined | Unfunded Mandates: Undetermined |
CFR Citation: Not Yet Determined (To search for a specific CFR, visit the Code of Federal Regulations.) | |
Legal Authority: Not Yet Determined |
Legal Deadline:
None |
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Timetable:
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Regulatory Flexibility Analysis Required: Undetermined | Government Levels Affected: Undetermined |
Federalism: Undetermined | |
Included in the Regulatory Plan: No | |
RIN Data Printed in the FR: No | |
Agency Contact: Kristine Andreassen Office of Regulations Consumer Financial Protection Bureau 1700 G Street, NW, Washington, DC 20552 Phone:202 435-7700 |