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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
2090-0019
ICR Reference No:
200702-2090-001
Status:
Historical Active
Previous ICR Reference No:
200608-2090-001
Agency/Subagency:
EPA/AdmO
Agency Tracking No:
Title:
Voluntary Customer Service Satisfaction Surveys
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
03/01/2007
Retrieve Notice of Action (NOA)
Date Received in OIRA:
02/08/2007
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2009
08/31/2009
08/31/2009
Responses
6,245
0
6,245
Time Burden (Hours)
1,671
0
1,671
Cost Burden (Dollars)
0
0
0
Abstract:
EPA plans to conduct customer satisfaction surveys using feedback cards, evaluation forms, telephone and mail questionnaires, focus groups and electronic comment via the Internet By seeking renewal of the generic clearance for customers surveys, EPA will have the flexibility to gather the views of our customers to better determine the extent to which our services, products and processes satisfy their needs or need to be improved.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
14
IC Title
Form No.
Form Name
America's Children and the Environment (ACE) Customer Satisfaction Survey
1711.05
America's Children and the Environment (ACE) Customer Satisfaction Survey
Customer Satisfaction Survey of Compliance Assistance Manual for Ethanol Facilities (Generic)
2.0
Survey
Freshwater Spills Symposium (FSS) Evaluation Form
Las Vegas Finance Center Grant Recipient Survey
Lean & Environment Publication Customer Satisfaction Survey
OARM NSCEP Customer Feedback Survey
OCFO Contractor Payment Satisfaction Survey
OPP Updates Web Survey
Pollution Prevention Information Clearinghouse (PPIC) Customer Survey
Region 1 - New England Marinas Survey
Region 10 Grants Questionnaire
Region 6 Office of Environmental Justice and Tribal Affairs (OEJTA) Survey
OEJTA Survey 2 0
Amended Survey Instrument_20080701
TMDL Website Customer Satisfaction Survey
Training and Technical Assistance Initiative for Tribes and Tribal Consortia
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
6,245
6,245
0
0
0
0
Annual Time Burden (Hours)
1,671
1,671
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Patricia Bonner 202-566-2204 bonner.patricia@epamail.epa.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
02/07/2007
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