View Generic ICR - OIRA Conclusion



2090-0019 200908-2090-001
Historical Active 200702-2090-001
EPA/AdmO 1711.12
Voluntary Customer Service Satisfaction Surveys (Renewal)
Extension without change of a currently approved collection   No
Regular
Approved with change 10/21/2009
Retrieve Notice of Action (NOA) 08/25/2009
The generic customer satisfaction Information Collection Request (ICR) is approved to allow the expedited OMB clearance of EPA customer satisfaction surveys that are simple, straightforward, short and narrowly focused to: 1. Respondents that together form a convenience sample of current or recent customers of EPA products or services; 2. Survey questions supporting estimates of the level of satisfaction with an actual service or product provided by EPA that respondents have utilized; and 3. RespondentsÂ’ recommendations for improving said product or service. Surveys that target these elements and are submitted to OMB in accordance with this ICR will be reviewed by OMB within 20 working days. Surveys that do not meet the terms of clearance for this expedited clearance process may be entirely valid and appropriate surveys, but they should be submitted under the normal PRA clearance process. This generic ICR approval does not, and is not intended to, cover all types of surveys that EPA may wish to do relating to customer satisfaction -- only the narrow range of surveys discussed above. This generic clearance does not extend to "fact finding" for the purpose of regulatory development or enforcement. OMB reserves the authority to disapprove any individual survey that does not meet the conditions outlined in this ICR. OMB encourages agency staff to consult with EPA's National Center for Environmental Innovation (NCEI) for advice, survey evaluation, and clearance assistance. OMB is relying in large part on EPA's internal review and quality control to develop useful customer information. Surveys approved under this generic ICR approval will be consistent with requirements of 5 CFR 1320.5, including but not limited to requirement that the survey be least-burdensome, non-duplicative, and that each question has practical utility. The agency is required to display the OMB control number and inform respondents of its legal significance.
  Inventory as of this Action Requested Previously Approved
10/31/2012 36 Months From Approved 10/31/2009
15,720 0 6,245
1,431 0 1,671
0 0 0