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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
2090-0019
ICR Reference No:
200908-2090-001
Status:
Historical Active
Previous ICR Reference No:
200702-2090-001
Agency/Subagency:
EPA/AdmO
Agency Tracking No:
1711.12
Title:
Voluntary Customer Service Satisfaction Surveys (Renewal)
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
10/21/2009
Retrieve Notice of Action (NOA)
Date Received in OIRA:
08/25/2009
Terms of Clearance:
The generic customer satisfaction Information Collection Request (ICR) is approved to allow the expedited OMB clearance of EPA customer satisfaction surveys that are simple, straightforward, short and narrowly focused to: 1. Respondents that together form a convenience sample of current or recent customers of EPA products or services; 2. Survey questions supporting estimates of the level of satisfaction with an actual service or product provided by EPA that respondents have utilized; and 3. RespondentsÂ’ recommendations for improving said product or service. Surveys that target these elements and are submitted to OMB in accordance with this ICR will be reviewed by OMB within 20 working days. Surveys that do not meet the terms of clearance for this expedited clearance process may be entirely valid and appropriate surveys, but they should be submitted under the normal PRA clearance process. This generic ICR approval does not, and is not intended to, cover all types of surveys that EPA may wish to do relating to customer satisfaction -- only the narrow range of surveys discussed above. This generic clearance does not extend to "fact finding" for the purpose of regulatory development or enforcement. OMB reserves the authority to disapprove any individual survey that does not meet the conditions outlined in this ICR. OMB encourages agency staff to consult with EPA's National Center for Environmental Innovation (NCEI) for advice, survey evaluation, and clearance assistance. OMB is relying in large part on EPA's internal review and quality control to develop useful customer information. Surveys approved under this generic ICR approval will be consistent with requirements of 5 CFR 1320.5, including but not limited to requirement that the survey be least-burdensome, non-duplicative, and that each question has practical utility. The agency is required to display the OMB control number and inform respondents of its legal significance.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
10/31/2012
36 Months From Approved
10/31/2009
Responses
15,720
0
6,245
Time Burden (Hours)
1,431
0
1,671
Cost Burden (Dollars)
0
0
0
Abstract:
EPA plans to conduct customer satisfaction surveys using feedback cards, evaluation forms, telephone and mail questionnaires, focus groups and electronic comment via the Internet By seeking renewal of the generic clearance for customers surveys, EPA will have the flexibility to gather the views of our customers to better determine the extent to which our services, products and processes satisfy their needs or need to be improved.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
74 FR 11372
03/17/2009
30-day Notice:
Federal Register Citation:
Citation Date:
74 FR 42896
08/25/2009
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
7
IC Title
Form No.
Form Name
CDX and Exchange Network Satisfaction Surveys
Clean Watershed Needs Survey 2008 Report to Congress Data Access Website
Computational Toxicology Research Program
Incident Waste Management Planning and Response Tool (IWMPRT) Customer Survey
National Tanks Conference & Expo Surveys
PESP Conference Survey
Verify Help Desk Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
15,720
6,245
0
0
9,475
0
Annual Time Burden (Hours)
1,431
1,671
0
0
-240
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$113,922
Does this IC contain surveys, censuses, or employ statistical methods?
No
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Patricia Bonner 202-566-2204 bonner.patricia@epamail.epa.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
08/25/2009