Information Collection List

IC Title Status Responses Hours Dollars Document Type Form No. Form Name
2017 Direct Express® Cardholder Satisfaction and Usage Tracking Survey New 1200 340 0 Other-Survey
2018 Direct Express Cardholder Survery New 1215 355 0 Other-Survey
Other-Follow-up Interview
2018 Treasury Auction Satisfaction Survey New 30 15 0 Other-Survey
Direct Express New Cardholder Satisfaction with Customer Service via IVR Survey New 150000 5000 0 Other-Draft Survey Script and Questions
EFTPS Bulk Provider Survey New 17 6 0 Other-Survey
Online Community to solicit customer experience feedback for TRIM New 105 263 0 Other-Research Screener
Other-Online Community Discussion Guide
Unified Call Center Inbound Cross Servicing Journey Map Debtor Survey New 500 25 0 Other-Survey Script
User Research and Testing for Data Transparency Office Products New 2400 567 0 Form n/a User Testing Sign Up Form
Other-Samples for Testing and Interviews
Website Customer Satisfaction Survey New 10000 1667 0 Other-survey questions
Total Burden Actually Used for Information Collections Under Currently Approved ICR: 165467 8238 0  
Total Burden Currently Requested for Information Collections Under Currently Approved ICR: 0 0 0  
To view an IC, click on IC Title