Information Collection List

IC Title Status Responses Hours Dollars Document Type Form No. Form Name
A11-20-14 Direct Pay Removed 0 0 0 Other-Attachment
A11-20-15 Automated Collection System (ACS) Interactive Voice Response (IVR) Removed 0 0 0 Other-Attachment
A11-20-16 Appeals Survey 2021 Removed 0 0 0 Other-Attachment
Other-Attachment
A11-20-4 IRS_gov Foresee Customer Satisfaction Survey Removed 0 0 0 Other-Attachment
A11-23-1 Sitewide Survey Modified 100000 1667 0 Other-Attachment
A11-23-10 Field Assistance (FA) Comment Card Modified 80000 6667 0 Other-Attchment
A11-23-11 PPS Toll-Free IVR Survey Modified 2000 167 0 Other-Attachment
A11-23-12 Mobile Survey in English Modified 1600 133 0 Other-Attachment
A11-23-13 Modified 3000 250 0 Other-Attachment
Other-Attachment
A11-23-14 Appeals Survey Modified 574 48 0 Other-Attachment
A11-23-2 Direct Pay Survey Modified 20000 333 0 Other-Attachment
A11-23-3 Accounts Management Toll-Free Survey Modified 20000 333 0 Other-Attachment
A11-23-4 Tax Pro Account Survey Modified 2000 33 0 Other-Attachment
A11-23-5 Online Account Foresee Survey Modified 6252 1042 0 Other-Attachment
A11-23-6 FA Comment Card Modified 18000 1500 0 Other-Attachment
A11-23-7 APPOINTMENT LINE FOLLOW UP SURVEY Modified 561 47 0 Other-Attachment
A11-23-8 Accounts Management Toll-Free Survey New 4800 400 0 Other-Attachment
A11-23-8 PPS Toll-Free Survey Modified 4800 400 0 Other-Attachment
A11-23-9 TEGE Toll-Free Survey Modified 700 58 0 Other-Attachment
A11-24-1 Medallia - Sitewide Survey New 100000 1667 0 Other-Attachment
A11-24-14 Appeals Survey New 728 61 0 Other-Attachment
A11-24-15 Direct File Survey New 24000 4000 0 Other-Attachment
A11-24-3 Medallia - Online Account Survey New 20000 333 0 Other-Attachment
A11-25-245 Injured Spouse Customer Experience Survey New 1540 180 0 Other-Atatchment
Other-Attachment
Other-Attachment
A11-25-246 Adjustments Closed Case Customer Experience Survey New 2888 337 0 Other-Attachment
Other-Attachment
Other-Attachment
A11-25-248-Automated Chatbot Interaction Survey New 30848 1028 0 Other-Attachment
Enterprise IVR Customer Experience Survey: Reported New 15000 750 0 Other-Survey Script
Total Burden Actually Used for Information Collections Under Currently Approved ICR: 459291 21434 0  
Total Burden Currently Requested for Information Collections Under Currently Approved ICR: 0 0 0  
To view an IC, click on IC Title