Information Collection List

IC Title Status Responses Hours Dollars Document Type Form No. Form Name
1ci Live Aent Chat M2 Survey New 1400 117 0 Form and Instruction Survey
2DB Filler Form Questions New 5000 25000 0 Form and Instruction Survey
A-11 Sec 280 Surveys New 17000 5 0 Form and Instruction Survey
Form and Instruction Survey
Automated Denial SMS Notification Survey New 18 1 0 Form and Instruction Survey
Form and Instruction Survey
CX Post Transaction Survey New 1 1 0 Form and Instruction 1405-0241
Consular Affairs Embassy New Delhi Visa Appointment Experience Survey New 400 5 0 Form and Instruction Survey
Consular Affairs Passport Counter Appointment Cashless Payment Pilot Post-Transaction Survey New 1400 70 0 Form and Instruction 1405-0241
Consular Affairs Passport Services, Customer Engagement Service Research New 25 25 0 Form and Instruction NA
Live Agent Chat Survey New 500 25 0 Form and Instruction Survey
NVC Notices Pilot Survey New 600 30 0 Form and Instruction Survey
New Website Name Survey New 400 2000 0 Form and Instruction Survey
OCS CPIAP Customer Discovery Research New 300 3 0 Form and Instruction Survey
Form and Instruction 1405-0241
OCS STEP Indefinite Stays Customer Interview New 35 3 0 Form and Instruction Survey
OPR Follow Up Survey New 10000 5 0 Form and Instruction Survey
OPR Touchpoint Survey New 50000 4167 0 Form NA
Online Passport Status System (OPSS) Survey New 2000 10000 0 Form and Instruction Curvey
PHILEO H1-B survey New 2000 8 0 Form and Instruction Survey
Form and Instruction Survey
Passport AF CX Survey New 52800 4400 0 Form and Instruction Survey
Passport Agency CX Survey New 27600 2300 0 Form and Instruction Survey
Passport Agency Cashless Pilot Survey New 1400 3 0 Form and Instruction Survey
Passport IRL Interviews New 12 1 0 Instruction
Qualtrics User Survey New 47000 3917 0 Form and Instruction survey
Recruitment Screening Survey, Visa Holders and Visa Applicants New 20 3 0 Form NA
Revised Survey for Online Passport Renewal New 50000 4167 0 Form and Instruction Survey
STEP Alert Screener New 50 4 0 Form and Instruction Survey
STEP CX Alerts Survey New 1 1 0 Form and Instruction Survey
STEP Indefinite Stays Customer Interview Screener New 35 3 0 Form and Instruction Survey
STEP VoC Alerts Survey New 33600 2800 0 Form and Instruction Survey
TSG General Intercept Survey New 12000 1000 0 Form and Instruction Survey
TSG Research New 300 8 0 Form and Instruction Survey
Travel State Gov Survey Update New 1 1 0 Form and Instruction Survey
Usability Testing Interviews, current visa holders New 15 15 0 Form and Instruction NA
Visa External Customer Research New 200 15 0 Form and Instruction 1405-0241
WSS TSG Research Screening New 500 5 0 Instruction
eCRBA Digital Product Touchpoint Survey New 8600 717 0 Form and Instruction NA
Total Burden Actually Used for Information Collections Under Currently Approved ICR: 325213 60825 0  
Total Burden Currently Requested for Information Collections Under Currently Approved ICR: 0 0 0  
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