View Information Collection (IC)

View Information Collection (IC)

View Information Collection (IC)

IC Title:	Direct Express New Cardholder Satisfaction with Customer Service Representative via IVR, 2021 Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			Cardholder CSR Survey Script and Question_Apr2021.docx		Yes	Yes	Fillable Fileable

Federal Enterprise Architecture Business Reference Module

Line of Business: General Government

Subfunction: Central Fiscal Operations

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 222,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 30 %

	Approved	Program Change Due to New Statute	Program Change Due to Agency Discretion	Change Due to Adjustment in Agency Estimate	Change Due to Potential Violation of the PRA	Previously Approved
Annual Number of Responses for this IC	222,000	0	222,000	0	0	0
Annual IC Time Burden (Hours)	1,233	0	1,233	0	0	0
Annual IC Cost Burden (Dollars)	0	0	0	0	0	0

Documents for IC

Title	Document	Date Uploaded
Background and Objectives	DE Cardholder CSR Survey Supp Stmt FS 3 21.docx	04/07/2021
Request for Clearance	DE Cardholder CSR Survey Fast Track Apr 2021.docx	04/14/2021

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.