View Information Collection (IC)
View Information Collection (IC)

View Information Collection (IC)

Customer Satisfaction Surveys – Always on and post-transaction
 
New
 
Voluntary
 

Document Type Form No. Form Name Instrument File URL Available Electronically? Can Be Submitted Electronically? Electronic Capability
Other-Post Pipe-In Values Copy of Post Trans Pipe-In Values.xlsx Yes Yes Fillable Fileable
Other-Always On Survey Digital - Always On Survey Spec Document.docx Yes Yes Fillable Fileable
Other-General Intercept Survey Digital - General Intercept Survey Spec.docx Yes Yes Fillable Fileable
Other-Post Transaction email Survey Digital - Post-transaction email survey spec.docx Yes Yes Fillable Fileable
Other-Post transaction On-site Survey Digital - Post-transaction On-site survey spec.docx Yes Yes Fillable Fileable
Other-Feedless Survey Spec July 2021 Feedless (Link Based) Survey Spec July 2021 - Clean_.docx Yes Yes Fillable Fileable
Other-Contact Center Contact Center - Survey and Email Spec - Clean 2021.08.23.docx Yes Yes Fillable Fileable

Education Higher Education

 

6,503,495 0
   
Individuals or Households
 
   100 %

  Approved Program Change Due to New Statute Program Change Due to Agency Discretion Change Due to Adjustment in Agency Estimate Change Due to Potential Violation of the PRA Previously Approved
Annual Number of Responses for this IC 6,503,495 0 6,503,495 0 0 0
Annual IC Time Burden (Hours) 216,784 0 216,784 0 0 0
Annual IC Cost Burden (Dollars) 0 0 0 0 0 0

Title Document Date Uploaded
Generic Template for Medallia Survey FSA Medallia Customer Satisfaction Surveys 09022021 rev.docx 09/15/2021
            Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.