View Information Collection (IC)

View Information Collection (IC)

View Information Collection (IC)

IC Title:	Exit Survey to facilitate feedback on online customer service tools	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Mock Up			FINALProposed Survey Questions for Customer Service Tools_USCIS UPDATED 8_02_24_ELC.docx		Yes	Yes	Fillable Fileable Signable

Federal Enterprise Architecture Business Reference Module

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 180,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to New Statute	Program Change Due to Agency Discretion	Change Due to Adjustment in Agency Estimate	Change Due to Potential Violation of the PRA	Previously Approved
Annual Number of Responses for this IC	180,000	0	180,000	0	0	0
Annual IC Time Burden (Hours)	9,000	0	9,000	0	0	0
Annual IC Cost Burden (Dollars)	0	0	0	0	0	0

Documents for IC

Title	Document	Date Uploaded
Submission Form for Exit Survey to facilitate feedback on online customer service tools	ICR Template_A11 Section 280 Clearance 11 16 23_CustServTools.docx	10/09/2024

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.