View Information Collection (IC)

View Information Collection (IC)

View Information Collection (IC)

IC Title:	MySBA Certifications Contact Center Customer Experience Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form		MySBA Certifications Contact Center Customer Experience Survey	ICR Template_A11 Section 280 Clearance (3245-0404) Certification Contact Center.docx		Yes	Yes	Fillable Fileable
Other-Survey			GCBD Contact Center Survey.docx		Yes	Yes	Fillable Fileable

Federal Enterprise Architecture Business Reference Module

Line of Business: Economic Development

Subfunction: Business and Industry Development

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 14,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to New Statute	Program Change Due to Agency Discretion	Change Due to Adjustment in Agency Estimate	Change Due to Potential Violation of the PRA	Previously Approved
Annual Number of Responses for this IC	14,000	0	14,000	0	0	0
Annual IC Time Burden (Hours)	1,167	0	1,167	0	0	0
Annual IC Cost Burden (Dollars)	28,280	0	28,280	0	0	0

Documents for IC

Title	Document	Date Uploaded
CR Template A11 Section 28 MySBA Certifications Contact Center Customer Experience Survey	ICR Template_A11 Section 280 Clearance (3245-0404) Certification Contact Center.docx	05/22/2025

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.