View Information Collection (IC)

View Information Collection (IC)

IC Title:	CSAT Help Desk	Agency IC Tracking Number:

Is this a Common Form? No		IC Status: New

Obligation to Respond: Mandatory

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Help Desk Call Tracking			Attachment #1 (Helpdesk Tier 1 Screenshots).pdf		Yes	No	Fillable Fileable
Form	DHS Form 9010	CSAT Call Service Center	Attachment #3 (Helpdesk Tier 2 Screenshots & Data Collection).pdf		No		Fillable Fileable

Federal Enterprise Architecture Business Reference Module

Line of Business: Homeland Security

Subfunction: Key Asset and Critical Infrastructure Protection

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 20,800	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 95 %

	Approved	Program Change Due to New Statute	Program Change Due to Agency Discretion	Change Due to Adjustment in Agency Estimate	Change Due to Potential Violation of the PRA	Previously Approved
Annual Number of Responses for this IC	20,800	20,800	0	0	0	0
Annual IC Time Burden (Hours)	5,200	5,200	0	0	0	0
Annual IC Cost Burden (Dollars)	0	0	0	0	0	0

Documents for IC

Title	Document	Date Uploaded
Help Desk Script	Attachment #4 (Helpdesk Telephone Script).pdf	05/22/2007
Help Desk Data Collection Field	Attachment #2 (Helpdesk Tier 1 Data Collection).pdf	05/22/2007

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.