View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
3090-0278
ICR Reference No:
200609-3090-002
Status:
Historical Active
Previous ICR Reference No:
200305-3090-001
Agency/Subagency:
GSA
Agency Tracking No:
Title:
National Contract Center Customer Evaluation Survey
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
12/27/2006
Retrieve Notice of Action (NOA)
Date Received in OIRA:
09/21/2006
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
12/31/2009
36 Months From Approved
12/31/2006
Responses
2,200
0
2,250
Time Burden (Hours)
119
0
112
Cost Burden (Dollars)
0
0
0
Abstract:
The National Contact Center provides information about Federal Government agencies, programs, services and related issues to the American Public. The purpose of these surveys is to assess the public's satisfaction with the service and assist in increasing the efficiency in responding to the public's need for information.
Authorizing Statute(s):
US Code:
40 USC 304
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
71 FR 18331
04/11/2006
30-day Notice:
Federal Register Citation:
Citation Date:
71 FR 48547
08/21/2006
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
2
IC Title
Form No.
Form Name
E-Mail Satisfaction Survey
National Contract Center Customer Evaluation Telephone Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
2,200
2,250
0
-50
0
0
Annual Time Burden (Hours)
119
112
0
7
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
There is a program change in the annual reporting and recordkeeping hour burden due to several factors. The number of respondents line was reduced to 2,200, versus 2,250 in 2003. We reduced the number of phone call respondents from 2,250 surveys to 1,300 surveys. We know, from recent survey results, that the participation rate will be lower than what we had projected in 2003. However, we added an e-mail survey. We estimate 900 respondents to that survey, for a total of 2,200 respondents. The annual hours line was increased to 119 (from 112) because the e-mail surveys will take approximately 4 minutes versus the 3 minutes of the phone surveys. So, the phone surveys will only amount to a burden of 65 hours (versus 2003s burden of 2,250), but the e-mail surveys will add a burden of 54 hours, bringing the total to 119 hours.
Annual Cost to Federal Government:
$434
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Tonya Beres 202 501-1803 tonya.beres@gsa.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
09/21/2006
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