View Information Collection Request (ICR) Package

Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.

View ICR - OIRA Conclusion

OMB Control No: 2900-0712	ICR Reference No: 200710-2900-003
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: VA	Agency Tracking No:
Title: Nation-wide Customer Satisfaction Surveys
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/01/2008
	Date Received in OIRA: 04/03/2008
Terms of Clearance: Approved for a period of two years after which VA shall resubmit for OMB clearance including a summary of results addressing the effectiveness of the new questions being incorporated into the existing survey under this approval.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2010	36 Months From Approved
Responses	301,244	0	0
Time Burden (Hours)	96,750	0	0
Cost Burden (Dollars)	0	0	0

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Nation-wide Customer Satisfaction Surveys	10-1465-4, 10-1465-1, 10-1465-3, 10-1465-2	, , ,

ICR Summary of Burden

	Total Approved	Change Due to Agency Discretion
Annual Number of Responses	301,244	301,244
Annual Time Burden (Hours)	96,750	96,750
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The purpose of this submission is to request OMB approval, under a new clearance, of data collection previously contained in 2900-0227. These voluntary customer service surveys fulfill the requirements of Executive Order 12862. This submission meets the conditions of the terms of clearance (dated October 17, 2006) to decouple the SHEP surveys from other surveys. Therefore all program changes are new.

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